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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I advise you never to use Alibaba. Alibaba no longer protects sellers. Alibaba charges an expensive transaction fee and if the seller cancels the order you lose your order. After payment some sellers ask for more money. Do not use alibaba. On the transaction fees Alibaba makes money. And it's non-refundable. Alibaba equals scam, fake sellers. Costumers services null null zero. They protects only the seller. This seller increased the price after payment 84$ to 144 and excuse pandemic not right. Alibaba can't do nothing
Alibaba is one of the best for purchase of anything and everything that you wish for at a cheaper price. The items displayed are of true quality
Alibaba make the business for world easy, and you can ship and do customizing for products in your home!
Great service and experience. This is my main buying platform for years from now now on. Thank you alibaba
All chips are working properly. I recommend. The communication with supplier was easy and delivery was very fast, less than a week to Europe - from order to delivery.
I am amazed of the professional and kind approach, Amy Shi in particular as a sales expert. I will remain your client forever. Thank you very much.
Very Good Quality Item I was very satisfied I will Be Ordering more In A few Days
Will Do More Business
If you communicate closely with supplier, all are legit/ not scam... Alibaba try their best to make sure its platform are safe and win win situation for manufacturer/ trading company and customer (B2B) experience better. Keep up the good work.
Initially only problem encountered using mobile chat on hand phone, now after app update already ok... no problem
Repeat customer who has no complaints about the great service. All products are great quality and have never been disappointed. Thanks Great Job
Alibaba offers you many advantages, I further recommend using the ALIBABA platform, Trust these people who do a good job.
Odd part not working, 404 errors etc. Spoiled it a little. And just a little hard to navigate? But happy with ready flow of site.
Chris.
There are many great sales companies.
We are satisfied with our sincere response and high quality products.
Great communication and helpful and patient seller. Products are not too high quality but that is what i get for cheaper price. What u see is what u get.
I recommend page and will use it more in the future. Feel protected and even more if seller accept paypall. If not still have some reserve. Still did not have a r case so I can not comment that part. Suppliers are proactive, helpful and polite but sometimes provide datasheets on Chinese or their English is confusing.
The ordering process was simple. The delivery was fast. The product was very good quality. Very pleased and will order again.
100% recommended page, secure and fast orders, suppliers are very active and kind, time to respond very low, good prices.
If you are interested in getting into international trade, this is the site for you. Most of the suppliers are great to work with, there prices are much better then what you can source anything for in the USA.
I can offer my customers more variety at a reasonable price. So far excellent customer service from everybody I dealt with
Exactly what I needed and will purchase again. Great communication and short delivery time. Product works just as advertised.
Happy with the item. The item took a while to get to me however the seller always kept up to date on what was happening
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members