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South Africa
1 review
0 helpful votes
Follow Rumbidzai G.
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I ordered an item (smart watch replacement belt) and I received it, the exact item. Due to covid 19, it was slightly delayed but it did arrive. This is an honest company, I will continue to order from them again.

Date of experience: January 10, 2021
Canada
1 review
2 helpful votes
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No service
March 10, 2018

Purchased a package from them that never arrived. After several emails back and forth it boils down to i paid for item and they sent an item. Through my repeated attempts they would not check with canada post to see that package was not addressed to me, as receiver of item i cannot file a claim with canada post only the seller can do so and they wouldn't lift a finger to help. So i give them one

Date of experience: March 10, 2018
France
1 review
0 helpful votes
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There was a delay in delivery due to the Covid-19 pandemic affecting all delivery services. This is totally out of the control of the supplier who sent the goods as ordered. They arrived and I am happy to give the 5 star feed back rating.

Date of experience: May 26, 2020
Arizona
1 review
0 helpful votes
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Buy With Confidence
September 2, 2018

I ordered a couple of the lightweight Multi Purpose Camouflage Mesh
Tactical Military Wraps, and am very pleased with them. Excellent
Protection from the sun during summer time, yet they are breathable
Material, but also provide adequate insulation in winter. I bought two so
I could double up during winter since I most normally only wear a vest
And was looking for a neck and upper chest covering. These work
Perfectly for that.

Date of experience: September 2, 2018
France
1 review
0 helpful votes
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Terrible Website
July 25, 2022

Terrible costumer service
Waited more then 2 weeks for a backpack to be shipped but it stayed in processing
When i inquired about the statue of my order they cancelled my order without any warning
That order was supposed to be a birthday gift, so time sensitive so i asked more info about their usual handling time to know if i had time to order something else
Instead i got 0 answers. Complet radio silence

I DO NOT RECOMMAND THIS WEBSITE

Founds the same products on a different website for less or averagely the same price

Date of experience: July 25, 2022
Florida
3 reviews
1 helpful vote
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Gloves fit perfectly
March 20, 2019

The order arrived one day before the maximum date for shipping. The packaging for my gloves was severely torn, but the plastic gloves were not damaged and fit my hands perfectly. I emailed an inquiry about the order and received a timely and very courteous response. I checked my mail box and the gloves arrived the same day as the response.
I will look forward to my next purchase from AlexNLD and understand the shipping will take at least 30 days, maximum. NO PROBLEM!

Date of experience: March 20, 2019
South Carolina
1 review
8 helpful votes
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Ordered a part from them, 7-20 days. May 1st for delivery was showing on tracking info. May 2, showed package lost or possibly lost, cant remember, still waited. Nothing changed, so we ordered another part, more expensive. Received and installed. Two weeks later, they email and said it was fixing to ship. I replied immediately and said dont ship and explained info we got. Recieved 2 weeks later and emailed immediately. Of course this time they replied. Fought. Lost. Chalking it up to being scammed from china. Letting everyone here know

Date of experience: June 1, 2020
Florida
1 review
3 helpful votes
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Shipping is a farce.
November 9, 2017

Expedited shipping says 3-8 days world wide. They don't make it clear that it takes a week to get to the shipping company! Paid the extra $25 planning to get in 3-8 days. Bow being told that it will be 11-16 days! Don't plan on getting anything very fast!

Date of experience: November 9, 2017
Greece
1 review
1 helpful vote
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My post office lost the order customer service helps find it even they have resent the order free of charge and send it like a gift from the store! Best impressions and my best wishes for the Alex store!

Date of experience: December 10, 2017
Australia
1 review
0 helpful votes
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Brilliant service
June 3, 2018

I bought some glue from Alexnld, but I felt sceptical about it arriving in Australia. I contacted the supplier and they said they had no doubts. The product arrived just like they promised. I found the product in perfect condition just like they promised I would. It's a brilliant service, and you get what you pay for!

Date of experience: June 3, 2018
Canada
1 review
0 helpful votes
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SDR
February 5, 2022

I purchased a HackRF One and it was to include a TXCO it did not and after a week the antenna fell off of its solder joints. I have contacted support and am crossing my fingers that my almost 400$ purchase will be worthwhile and I will receive a new unit.

Date of experience: February 5, 2022
New Zealand
1 review
0 helpful votes
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I am very happy with their quick response to my emails. They sent me a replacement when my parcel went missing during Coronavirus lockdown. Two finally showed up to which they said to keep both. I would trade with them again.

Date of experience: June 18, 2020
Australia
1 review
0 helpful votes
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I was worried after reading some bad reviews. BUT I received exactly what I ordered for a great price & arrived quicker then expected. Thanks Alexnld

Date of experience: July 7, 2021
South Africa
1 review
0 helpful votes
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I would like to thank the service that I have receive even thou it was my first time with you guys you didn't disappoint me... keep the good work up thanks..

Date of experience: June 26, 2020
Louisiana
1 review
0 helpful votes
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AlexNLD is like a little Alibaba, product was as described, came with no fuss, 15 business days free delivery. Will use again, they have a variety of products. Thanks

Date of experience: November 7, 2018
Colorado
1 review
1 helpful vote
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I spent 25 dollars for a pink basket that was so small it fit in my mailbox. Looked like something from the dollar store. And only one ugly flower that didn't even match!

Date of experience: July 2, 2020
AE
1 review
0 helpful votes
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Unfortunately the product I ordered never arrived (a regular problem with postage to Dubai!) but AlexNLD was very quick with their replies and issued me a refund immediately. Would order from again.

Date of experience: May 22, 2018
Canada
1 review
2 helpful votes
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Don't purchase anything from this alexnld.com site! They are showing nice product pictures but will send you a crappy one, then you're the one paying to ship it back to them!

Date of experience: July 29, 2020
Mexico
1 review
0 helpful votes
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My first order never arrived. (Not their fault) They promptly sent another with a tracking number. Price and communication with them was excellent. You can buy with confidence

Date of experience: April 11, 2019
New York
1 review
1 helpful vote
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AVOID! This was possibly the worst experience EVER! Waited over a month to just keep getting delayed emails pushing this back 2 weeks even when I paid expedited shipping. They are a complete rip off!

Date of experience: July 10, 2019

Overview

AlexNLD.com has a rating of 3.2 stars from 102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlexNLD.com most frequently mention customer service and delivery time. AlexNLD.com ranks 13th among Tools sites.

service
19
value
19
shipping
19
returns
11
quality
16