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1.4
aleks.com

Mc graw hill Reviews Summary

The company's reputation is significantly marred by overwhelmingly negative feedback regarding its educational platform, which customers describe as ineffective and frustrating. Many users express dissatisfaction with the program's design, claiming it induces stress and confusion rather than facilitating learning. Common complaints include poor explanations, a punitive grading system, and a lack of engaging content. Additionally, customer service experiences are often characterized by delays and unprofessionalism, particularly concerning billing issues. Overall, the sentiment reflects a deep frustration with both the product and the support provided, indicating a need for substantial improvements in both areas.

This summary is generated by AI, based on text from customer reviews

service
434
value
448
shipping
312
returns
317
quality
455
New York
1 review
0 helpful votes
Follow Scott K.
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Personally, this would be a 5 star without the stupidity of how long knowledge checks are and the if the explanations actually explained the topic we were on. Sometimes I'm on a specific topic and I don't get it. In order to find out what the heck to do, I check the explanation. At this point, every now and then the explanation is totally off of the subject. These are the only bad things about the platform, but I would definitely recommend it for anyone who likes math or wants to improve.

Date of experience: April 17, 2018
Kentucky
1 review
7 helpful votes
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Aleks tells what is right is wrong, and doesn't help you understand what you did wrong! I had a very good experience with Khan academy, My math teachers from 4th and 5th grade made us use khan academy. Back then I hated but today I love it! Khan academy helps you understand what you did right and wrong, plus you get new avatars striving you to achieve more! Khan academy does every thing that ALEKS doesn't!

Date of experience: April 17, 2018
Georgia
1 review
11 helpful votes
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I would rather spend the rest of my life in the Guantanamo Bay detention camp than to have to use this program ever again.

Date of experience: April 14, 2018
Pennsylvania
1 review
8 helpful votes
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Why any educator would believe that this program is worth using is beyond me. I am a student and my whole class is forced to use this god-awful program. 90% of the time my answers are right, but this garbage site claims they are wrong. Do not use this site, You're better off using Khan Academy or YouTube.

Date of experience: April 12, 2018
Washington
1 review
9 helpful votes
Follow Meme M.
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You cant even call this a website. Aleks stands for Automatic lame existence killer succ.
It is automatic, lame, kills your existence, and it succs

Date of experience: April 12, 2018
Washington
1 review
11 helpful votes
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D:
April 10, 2018

(ima be sarcastic here) Aleks is totally not $#*!ed and a waste of our dang time

D:<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Yea i " love " the $#*!ed INCORRECT SIGN

Date of experience: April 10, 2018
Wisconsin
1 review
16 helpful votes
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Too often it tells me answers are wrong, and I go to check even on the internet or myself and my answer was right.

Date of experience: April 9, 2018
Texas
1 review
21 helpful votes
Follow Megan W.
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It's so frustrating to have to rely on this piece of garbage program for my college trig course. I've gotten so upset because of this website, just the way it tries to explain things gives me a headache. I'll have to end up looking up a YouTube or KhanAcademy video to get a good explanation of the more difficult topics. I've spent hours on single topics just trying to figure out what the hell they are trying to explain. To make it worse, once you're on your last question before passing a topic, they'll throw in a trick question just to back-track you once you get it wrong. Thanks for f****** me over Aleks, explain your topics more thoroughly and not just as if you're only explaining it to Einstein.

Date of experience: April 8, 2018
Texas
1 review
14 helpful votes
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I'm not sure how this program was implemented into our school system, but it wasn't a choice. These nonprofit organizations are wasting our tax dollars and sending it straight into their pockets instead of the schools. Why should the students spend time on this program that spits out "knowledge checks" that have nothing to do with the lesson that's actually being taught? Teachers are not in favor of it either, they are just puppets for the government. I am livid with the way our education system is run and hope that someone can help the millions of students suffering from severe depression and anxiety over the wasteful curriculum like ALEKS.

Date of experience: April 8, 2018
California
1 review
10 helpful votes
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Absolutely garbage
April 8, 2018

If you get 1 question wrong you basically have to restart your whole topic and it doesn't even tell you what you did wrong and only takes your points away. If I could rate it 0 stars I would.

Date of experience: April 8, 2018
New York
1 review
6 helpful votes
Follow ALEKS S.
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For the way this program works, it should be free! This program sucks especially for its price. It takes up too much time, when you get a problem correct it marks it wrong ALL THE TIME and this is very frustrating because it pushes you back on a problem you never even got wrong. Their system is very jacked up, they should really consider quitting on this program, it is all total bs! DO NOT WASTE YOUR MONEY ON THIS PROGRAM PLEASE LOOK ELSEWHERE! Then when you email them a complaint on why your answer was marked wrong (when it was clearly right), they bull$#*! you and try to make it seem as if YOU were the one that got it wrong and they was right. It hasn't only happened to me, as well as my other friends hate this program, as well as the mass of one star reviews on this program. I wrote this review hoping that one day it will help someone who is thinking of working with Aleks, not want to work with them anymore. Thank you and goodbye.

Date of experience: April 6, 2018
Ohio
1 review
10 helpful votes
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It might take me 10 minutes to do a problem, and Aleks will count it wrong and subtract my progress points. Thus, it takes me an hour to complete one topic. This has angered me to the point where I don't even want to try. I resort to online calculators to solve my problems, because I'm scared if I get one question wrong, I will lose points and have to start all over again. The e-book doesn't even have the same problems Aleks gives. This makes my whole entire math experience even more confusing. I HATE ALEKS. This website needs to be terminated. If it wasn't for the help of online calculators, I might spend 3 days trying to complete an assignment rather than the 10 hours I usually spend each week. Even worse, you have to do these knowledge checks every week. Miss a problem on that, and you have to repeat the topic. UMMM EXCUSE ME ALEKS... DON'T YOU KNOW THAT I HAVE 20 OTHER TOPICS THAT I NEED TO? The knowledge checks add on even more topics. MORE TOPICS=MORE STRESS AND LESS TIME TO DO OTHER THINGS THAT MAKE ME HAPPY

Date of experience: April 6, 2018
Nevada
1 review
8 helpful votes
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ALEKS IS GAY
April 4, 2018

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Date of experience: April 4, 2018
North Carolina
1 review
10 helpful votes
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This program is a waste time. This program is a waste of my f*cking *******@mn time! It can take me up to 3 hours to get just even 10-15 topics done from having to go back and forth seeing what tiny little errors i missed in the question and the continous knowledge checks are ABYSMAL AND MAKE YOU RE DO THE TOPIC AGAIN IF YOU MISS A QUESTION ON IT! I had over 100 topics to do on this crap and had other classes ontop of it with so little time to do this bullsh! T F*CK ALEX AND F*CK THE PEOPLE WHO MADE IT

Date of experience: April 3, 2018
Pennsylvania
1 review
8 helpful votes
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Instead of other math sites not punishing you for trying to answer the question again, you lose even more points for trying again if you get it wrong

Date of experience: April 2, 2018
Maine
1 review
8 helpful votes
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This is the most unneeded website in the world. It is a piece of trash that should be destroyed and should currently be burning. I hate it so much, and when I get into math class I look up why it's a piece of trash, as if I need evidence. It is a horrible waste of time. I HATE IT SO MUCH!

Date of experience: March 30, 2018
Illinois
1 review
8 helpful votes
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Aleks is just plain bad. Firstly, It takes you hours to find the thing. You cant just go to the website, you have to the math site, log in, click on your book, click on resources and click on the thing on the side. Secondly, the system of pieces. It would be fine if we were just doing problems, but no, we need to do pieces. Pieces are 3 or more problems you have to do, and you can lose them, with basically the devil at this point, KNOWLEDGE CHECKS. Not only do they waste your precious time, they make you lose pieces, which is basically your grade on how many pieses you have, and even if you have some of them, no, it is still ma zero. They give this torture machine to 6th graders expecting them to keep up with their normal assignments in every other class, including math! If you love torturing children, give Aleks to your students.

Date of experience: March 29, 2018
California
1 review
10 helpful votes
Follow S B.
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This program seems to be geared towards failure. It is not helpful in teaching nor learn mathematics. Aleks is a complete waste of time and is not supplemental to in-class instruction. I pay to go to college to and be instructed by human beings, not artificial intelligence.

Date of experience: March 27, 2018
Ohio
1 review
6 helpful votes
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I am in middle school and I agree with almost everyone. Aleks makes me feel like I can't do it because it will take me so long to complete one topic. IF you want to get depression or commit suicide, use this!#%@ing website.
Too bad there is no -infinity stars. That's what I would voted this stupid site.

Date of experience: March 26, 2018
Missouri
1 review
8 helpful votes
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If you love to be irritated, irrational, angry, tense, and all of the above THEN USE ALEKS AS MUCH AS YOU &%%$%# WANT! I THREW MY COMPUTER ACROSS THE ROOM BECAUSE OF THIS PROGRAM! THERE"S NO MERCY FOR TEACHERS IF THEY ASSIGN THIS. A LEARNING PRoGRAM THAT I USED FOR KINDERGARTEN WAS MORE USEFUL THAN THIS!

Date of experience: March 25, 2018

About the business

Provides a complete web based educational environment for K-12 and Higher-Education mathematics, accounting, statistics, and chemistry.


aleks.com
Founded in 1916
Irvine, CA, United States
+183