ALDOReviews 219

Ordered shoes online, received used shoes. Reordered it and got 2 left foot shoes. Called customer service and I was treated poorly. They don't even deserve one star

The styles are cute, but I spent $95 on a pair of sandals that are already falling apart after the third wear. Not only that, they are making really loud noises. I sent the first pair back, and they sent me a new pair, but now this pair is making the noises again. They also rubbed my feet so much I got a blister. Really bad quality items, not worth the price. I won't be shopping here anymore. The style sandal I got was Abearith in white.

Never buy from aldo worst service ever. When customer go for buying they said it's good and also told warranty for life time. But when we take back they puts their hand up. Please waste of money in aldo never buy from it.

I purchased Aldo shoes in May and within a day the shoes strap came off. I immediately contacted Aldo for a refund. The shoes was returned and initial refund email confirmation received on 1st June. Aldo then confirmed my card details and and it was all set up for a full refund. After few days, banking department wanted to confirm my card details and wanted to call. After 6 days of waiting I was informed that someone will call and still no calls received. The customer service keeps changing responses and no outcome of my refund. This is such a bad customer service - first the product was bad and now I have to face such bad customer service. For just $60+ I had to chase 7-8 times.

Don't get them, they're cute but they got slightly wet as shoes do and the brown held onto my feet and it ruined my new carpet. They were given to me as a gift and I don't have a receipt so I can't return them. I contacted Aldo to let them know but they won't do anything about it without the proof of transaction. Huge disappointment for a $67.00 item, this is the quality you can expect from this company now.

https://www.aldoshoes.com/ca/en/women/pandra-cognac/p/*******

So I went in this Aldo's and met a lovely Asian manager named Kelly who treated me better than the salespeople at Gucci. So much so that i brought my family back just on the strength of Kelly and they bought a few shoes and purses. Great service, Awesome merchandise and hospitality. Love her! I will always stop in that location if i am ever in Soho moving forward. I travel from Connecticut to shop in NY.

Bought ALDO's expensive RPPL sneakers, they started falling apart on the first wear. What is worse, their customer service has been stalling me for years, promising a refund that never comes. We have exchanged about 50 emails, Facebook messages etc. (with Mr. Wesley Barrett and others) and nothing. Is this a scam or a real company?

I ordered shoes two months ago till waiting on it and no help from customer service and have to suffer my mistake i shope with aldo plz plz give me my money back i learn the lesson never shop in future from aldo

I purchased a pair of shoes in Las Vegas and brought them home to Charleston wanting to return them, and found that the store in my Charleston had closed due to the pandemic. I travelled to the closest Columbia hoping to return the shoes and be done but was told by the manager that he could not return them as they had looked worn. The shoes still had tape around the strap and had never been worn. He told me that i had to call customer service if I wanted to return them. I called customer service, sent pictures of my receipt and the shoes, which they sent a return label. I received a return label and sent the shoes back and were delivered to ALDOS on 11/16/2020. I have called multiple times regarding my refund and each time I'm told, there is another team the does the refund and I should have the funds deposited into my back account within 2 weeks. I received an email from *******@aldo.com stating they have an error from my bank information and to resend the info which I did on 11/29/2020. I still have yet to receive the funds back for these shoes. I have called multiple times with my ticket # and explained the situation over and over. Today when I called, they are saying that the refund team is on vacation until January and I may not receive the money until mid January which is unacceptable.

I tried to purchase a $67CAD four times and every time the order got cancelled. Each time I called ALDO customer service team, they indicated that's it's a banking issue, hence my orders weren't going through. I confirmed with both the banks and they confirmed that ALDO is cancelling my orders. Furthermore, I've been purchasing through other merchants and I have had no issues.
I'm utterly disappointed to have both my credit cards being cancelled on not even a $100 purchase.
I work for the bank and I clearly understand how credit cards work and it's ALDO canceling my 4 orders without being honest with me.

MY FAMILY AND I WENT TO CUMBERLAND MALL AND THE SALES LADY WHO I ASSUME IS A MANAGER WAS DRESSED LIKE A STRAIGHT STRIPPER. SHE HAS OBVIOUS FAKE BREAST WHICH IS NEITHER HERE OR THERE BUT SHE HAD ON A SHIRT CUT STRAIGHT OPEN DOWN THE MIDDLE WITH LARGE SAFETY PINS IN LIEU OF BUTTONS TO KEEP THE SHIRT ON. HOWEVER HER ENTIRE CHEST AND HALF OF HER BREAST WERE EXPOSED TO EVERY CUSTOMER. IT IS SATURDAY 11/7/2020 SO MALL IS PACKED. THE STORE WAS JAMMED PACKED BUT MOST OF THE FELLAS WERE CHECKING OUT TITS AND AZZ AND IN THE WAY. THE STORE IS ALREADY SMALL. I GET TO THE COUNTER AREA AND MET BY SILCONE TITS... I TURNED GRABBED MY KIDS AND LEFT. I SHOP AT ALDO OFTEN AND EACH TIME SHE IS ON DUTY SO ARE TITS AND AZZ! FIX IT OR I'LL TAKE MY COMPLAINT TO NOT ONLY BBB BUT THE MALL OFFICE AS WELL. CUMBERLAND MALL IS A PLACE WHERE FAMILIES AND CHILDREN GO FOR FOOD AND GREAT SHOPPING... I DON'T TAKE MY KIDS TO THE MALL TO SEE A STRIPPER TURNED SALES CLERK OOZING SILICONE ALL OVER THE SHOES! AND TOTALLY APPALLED AT THE FACT THAT I HAD TO WRITE IN. IS THIS ALDOS CULTURE AND WHAT YOU WANT TO REPRESENT TO THE CONSUMERS?

Today my boyfriend and I went into Aldo. Without noticing a sign suggesting not to touch accessories, he tried on a pair of sunglasses. We were asked politely by an employee (who admitted the sign was small) not to try them on, so he apologized and put them back. My boyfriend then decided he wanted to buy the same pair he'd already touched as well as another pair as there was a 2-for-1 deal, so he decided on a second pair. I suggested that since he was 100% intending to buy them, he might as well try them on. Then a different employee who had been watching us the whole time told us to immediately leave the store after trying on the second pair. We tried to explain that we were going to buy the sunglasses and therefore didn't see the harm in wearing them, but he dismissed our plea and repeatedly told us to leave. We continued to tell he we wanted to buy them and we would take the display ones so he could replace them with a fresh set from the back. He then called us 'ignorant' for touching the glasses despite being told we couldn't. We literally still wanted to buy the glasses despite having the worst customer service experience ever but were denied by this employee. He refused to hear us out and then proceeded to called security. We would not recommend going to the West Edmonton Mall Aldo.

CANADIAN CONSUMERS BEWARE - Aldo is using UPS to ship to you, which hands off packages to Canada Post once they arrive in our country. This is resulting in HUGE delays in getting your items. I ordered a pair of sandals on May 20th that have not yet left their facility, and it is June 16. From there it gets worse - Canada Post tells me there is at least a 5-6 week delay in getting orders out once they get them. So my sandals will likely not arrive at my house until August. I asked Aldo for a refund given all of this, and they refused. Yes, the delays are due to COVID, but Aldo has a duty to be honest with its consumers and tell them that there will be a massive delay in getting items out to you. Their website only says "some delays" in shipping are happening - that is not honest at all. It's more like you order something and get it 2.5 months later.

The worst service everr! I ordered shoes 3months back i looked for the package for a month and then i called them that i didnot receive any shoes. They cancelled old order and placed new order butt they didnot refund me the old order money and the new order was shipped one shoe with size 41 and the other 38 how ridiculous and again i spoke to customer service they said sorry asusual but still i didnot get my right order! For this fuc***g 2 aldo orders i went almost 4 times to store to get my money refund back and for the right order both didnot happen till noww and its disgusting!

I will never shop at ALDO ever again! I ordered shoes on time for Christmas so I could avoid any issues. The shoes arrived on time, but one of the boxes which I find odd arrived damaged and the other box was perfectly fine. The bag was also in good condition which leads me to believe that ALDO sent me the box this way. Aldo can sure afford better packaging considering their damn shoes cost so daaaaaaaamn much! Anyway I desperately called and had them overnight me another pair, of course I had to pay again let me tell you, UPS seems to have lost the package since it's been 10 days! I called ALDO today and they cant do anything of course. They want me to pay for the same damn pair of shoes 3 times! They are ridiculous if they think I will be spending anymore money on this crappy company. I am so upset that there was nothing they could do for me. Customer service is horrible here, on amazon you can easily replace a damaged package and they will only charge if you do not return the package. Aldo should implement some sort of policy like this for the inconvenience. Afterall they are the ones that have decided to use UPS which everyone knows is the worst. I hate you ALDO! You freaking suck.