ALDOReviews 219

I visited an Aldo store this afternoon in Bay terrace in Bayside and they made me feel discriminated against when I asked in English if I could use a coupon that I had, she told me that she did not understand me and called the man who at that moment arrived with deliveries of ups and she told him look if you understand him I don't speak Spanish, I'm was talk in English they didn't help me with the sizes for laughing with the ups delivery man

Ordered and shipping and receiving is horrible. Date keeps changing on delivery and two weeks delivery. In todays age need to be on top of shipping and expectations.Amazon knocking on dots to do business with them.

Aldo's service falls short of expectations, displaying significant issues in order coordination. They even notify customers of product unavailability or damage after payment, leading to frustration. It's almost as if their inventory is stored in a zoo, considering the extent of damage reported. Their lack of awareness regarding stock availability adds to the vexing experience. This has occurred twice, underscoring deficiencies in both customer service and product quality. The omission of product unavailability notifications appears intentional, as they seem to prioritize processing orders based on demand. If a product garners sufficient orders, it's fulfilled; otherwise, they resort to explanations such as "out of stock" or "product damaged." I have attached a screenshot where the wallet I ordered is still shown as available, but in my purchase list, its shown "not in good condition". Aldo's approach should mature to address these shortcomings.

The purchased product's quality is unsatisfactory and disappointing. Kindly refer to the attached photos where it's clearly visible that the stitches are coming out within a short period of time

I purchased a shoes from Aldo and worn them just once. The shoes hurt my leg very badly, because of the poor material.I had a wound on my both legs, and I couldn't recover for two months. I asked the customer service for a refund, but they told me they can't do anything, because they been worn. How can you try the shoes without wear them? I provided pictures to customer service with the proof I wear them just once and didn't expect that they will hurt my leg so badly!I feel frustrated that the company doesn't take care about their customers! That's not fair to sell poor quality product for such a high price! I was regular customer, but from now on I am not going to buy anything from them!
I do not recommend to by anything from Aldo.

I returned an item. They passed my credit card and said it's done. I called the customer service. They say 5 days. I asked for quick investigation. They took my name, email, recipt number, ….,, They said 7 days!
I said I will be leaving the country tomorrow, your 1-888 will not work. I want my money back or a supervisor to call me and explain. Florence, the customer service hung up on me.
Also, even at the store they wanted my email and they would not reimburse if I didn't have one. Thank god my grand mother didn't go to return their item.
I will never put a foot at their store

I bought a pair of sandals from Aldo store, Eaton Center, Toronto, which I had for my trip to Mexico. I bought it on 26th May and had to wear it on 2nd June in Mexico. Within 30 minutes of wearing it I started having pain and within an hour my feet got blisters. I immediately removed them and bought a pair of shoes and wore them. I came back from Mexico on the night of 3rd June and on 4th June I went to return those sandals. I was told there that the website is down then the return will not be possible, so I came back. The next day I called but no one answered so I went back on 6th June and I was told that it cannot be returned as the sandle wore out. Such expensive sandal were pulled off so quickly and hurt me too. Now I can neither use nor exchange nor return. Why do you guys make these products at all? This was my first experience, which was a disaster.

Placed an order online at aldoshoes.com. At the time the website indicated that shoes are in stock. But after more than two weeks, received an email that order has been cancelled because it was out of stock. This reflects very poorly on the company. Initially it was indicated that the item will delivered within a week but then after two weeks informed that the item has been out of stock. Very poor experience. Will not recommend ordering from Aldo to anyone.

I purchased a purse and shoes from Aldo in Hamilton, On. They didn't have either in the store, however the the salesperson told me no problem "I have both available on line". Great! I paid for them in store and she advised me I'd have both in 3-6 business days. Too good to be true! Order was cancelled due to not being in stock. I was never advised, only found out when I called a very inadequate customer service dept.
When an order is cancelled with Aldo, they don't automatically refund your credit card. They open a case file and you go in a queue to be called back and then 5 business days later you should receive your refund!
AVOID ALDO, THE WORST COMPANY TO BUY FROM!
People wonder why we turn to Amazon!

I went into the ALDO store in West Vancouver which is out of my way, I was looking for shoes for my daughters wedding, I found a great pair. I was not approached until I started to talk to my mother about another pair that I had seen ( theses ones would look better though). Behind me at the service counter I overheard a lady asking for a refund or exchange for a pair of shoes she wore 1 time at her mothers funeral. The sales lady was so rude to her I was getting so upset with her, the girl that finally heard me compare these shoes to another pair finally came over to ask if I needed a size & pulled out a little blackberry type thing scanned the shoe &/said no only in ( 2 sizes that were not mine) & then just walked away. Didn't think to suggest a different pair, went over to gang up on this customer with the other sales lady. So I said loud enough so they'd hear me " let's go get the other shoes, I can't stand to be here any longer.". The kicker for me is that Ive worked for The ALDO group starting p/ t with the Pegabo division which no longer exists, then p/t to f/t to manager with ALDO, the the handbags & luggage division as a manager which no longer exists all in Ontario then my daughter & I were transferred out here. With the Access division as a manager to help build the brand. Then I really missed the ALDO division so I moved back over as a manager. I remember the level of C/S that was expected of us & now I'm just so disappointed when I go into or walk by a store, it's like there's no accountability anymore. I've even called the head office. In total I've worked for the ALDO Group for about 15-17yrs.( they had just gone into England when I left) I told the lady in customer service my 1st negative experience, expecting a bit more than " ok thanks for letting us know" I don't know exactly what but maybe some assurance that a supervisor would look into it like they did back in my time with them.

Returned a pair of shoes and never got the refund on my card, the woman at the store just gave me a phone number to call, I never got to speak to a person (just the machine) so I tried the chat ( it took forever to have person to answer) she didn't resolve the problem either, nobody has contacted me or anything.
I have receipts and everything to prove, but they just don't care.

NO recommendable Aldo's Shoes! The shoes began to grind when I tried them on with my night-out dress, never used to wear, I went back to the store and try to return and they said no, the manager was so rude to me and ask me to call the customer service, ATX total NO NO NO recommendable!

Horrible customer service over the phone. Worst store service at the Town center mall in Boca Raton. Late delivery and no one cares at all about the client.
Nightmare experience with then, won't come back or recommend to anybody.

I would give no stars if I could. I'm a sz 11. They carry it in the larger stores in the larger cities. But near me they barely scrape past sz 9.
I have had to go 3 times to place an order because they never actually ordered the shoes I wanted to TRY ON the first two times. The associates are never helpful until basically torn away from rearranging already perfect shelves and staring into the far distance from the front counter.
When they were ordered I learned Aldo charges full price to bring shoes into their location just do someone can try them on and say whether they like them or not. It's not like I had them ordered to my home or even knew if they fit right. That just strips the fun out of shopping. I'm already a large size. Don't make it worse then it already is. Be happy I'm willing to drive to the nearest location and deal with horrible customer service just to find an okay pair of shoes.

I purchased iconistep (white) using website. My purchase came I 5 days, but shoes have marks that they were used, not new!
I payed full price and have got used, How can it happened?
Not respectfully done by Aldo…
If you had it used - put as clearance sale and the customer who wants them will buy them, but who would like to have new and paying full price SELL NEW ONLY!

A bag I bought for 150 SGD six months earlier broke and when I went back to ask if they could help me with this problem, Alyssa in Aldo Singapura plaza immediately informed me that a recent change of management meant that they are not responsible for any problem that occurred with a product that was purchased before the change.

I ordered 5 bags only received 3 one buy and I'm missing 2 and they say one is available then they say it's not they shipping it's bad and now the bag isn't available I won't get my money til 10 business days after all it's a customer that get hurt waiting please be careful before you buy