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How would you rate Albertsons?
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Nevada
1 review
1 helpful vote
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Never got my delivery
September 10, 2021

Since albertson has a free month to try i said why not let's try it! I live in Las vegas and i want to avoid going grocierry shopping for few things. My delivery was schedule 3-6pm time came and passed with no one that can help me! Still no contact or notice or email to let me know about it! I also have 5 different charges from albertsons for that same order! Called cooperate and still charges pending and no one knows what happend. The worst ever i would not even recommend it for free! Not worth all the trouble. Beyond worst service i right away cancel any further purchases or service from this company!

Date of experience: September 10, 2021
Texas
1 review
4 helpful votes
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Not satisfied
June 16, 2022

On Wed. June 15th at appox. 7:45 pm Albertsons did not honor their $13.99 lb crab legs which is the advertised ad, I saw and was told by the butcher on duty they only had the $14.99 lb. The manager on duty pretended to be assisting someone else when i asked to speak to her. This is the second encounter I've had with this store and had said i wouldnt be back over a year ago so for sure its not worth shopping here close to my job ever again.

Date of experience: June 16, 2022
Oregon
1 review
2 helpful votes
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18th and Chambers store: I have frequented this store for decades and have finally had enough. The store employees are unfriendly and at times rude. I never feel like my business is appreciated and at times an inconvenience to them. I will go out of my way to shop at another store from now on.

Date of experience: April 26, 2022
Arizona
1 review
3 helpful votes
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Shopping Elsewhere
September 13, 2020

Almost every time I go to Albertsons on Silverbell, Tucson, there is a confrontation with another customer over sicial distancing. People are not social distancing in line and if you something, it is met with extreme hostility. I was threatened today when this female pulled down her mask and threatened to breathe on me. The staff never does anything and they have removed their guidelines from view. I am done with Albertsons not enforcing their policies, not providing security and not providing clear requirements on social behavior. From now on, I will shop where there is security (like Fry's) where I can feel somewhat safe.

Date of experience: September 13, 2020
California
3 reviews
1 helpful vote
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Going down hill
December 10, 2022

I have shopped at Albertsons in Temecula off of Temecula parkway for 20'years. Lately I have noticed that their costumer service is less than desired. Perhaps they are taken me for granted that I will
Just keep coming. I also don't like their new organization with their shelves and signs. It is hard to find anything and the signs are faces in the wrong direction so they are hard to read. I decided to try out Ralphs off if Temecula prkwy. WOW, what a big difference. Super clean, extremely organized and friendly employees. Ralphs is my new store that I will go to from now on.

Date of experience: December 10, 2022
California
1 review
0 helpful votes
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The best store EVER!
July 19, 2021

First off, I came in to the store feeling super thirsty. A worker could tell, so they immediately came and kindly pointed me to the direction of the drinking fountain. So attentive! I was there to receive my covid-19 vaccine and I was super nervous! The pharmacy workers, however, were so kind and made me feel very comfortable. They listened to all my worries and discussed with me my options. Then, they gave me my shot and it was the most painless shot I'd ever received! So quick and easy! Afterward, I did a little shopping and headed to the checkout line. The cashier worker and the bagger were so sweet! They asked me about my day and shared with me their love of the drink I purchased! It made my day, and all I can say is thank you Albertsons for being such a pleasant place to shop! Keep up the good work, and for those reading this review, GO TO ALBERTSONS! It might just be the highlight of your week!

Date of experience: July 18, 2021
Texas
2 reviews
0 helpful votes
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DRY CHICKEN WINGS!
May 30, 2021

We bought ready made chicken wings off the assortment of chicken wings $7.99 pound. We were very disappointed! They were all super dry, we couldn't even eat them. Seemed like they were old wings. Won't be buying there again.

Date of experience: May 30, 2021
Arizona
1 review
0 helpful votes
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The store at 51st Ave & Cactus/Glendale, Az= entering the store there is so much litter and messes that need to be cleaned and when you enter the store there is a foul smell that is not pleasant. When checking out the cashier is not pleasant. This has happened many times that I have been at this location. I would shop there more often if they would clean the place up and smile at the customers.

Date of experience: August 18, 2016
California
3 reviews
0 helpful votes
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Love my Albertsons
November 25, 2021

I love my Albertsons because they always have digital deals coupons for items I actually use all the time. Every week. The store is well stocked the employees are helpful and friendly as well. I use the Osco drug that is onsite for all my prescriptions too and they know my name! Great store at Grant and Tanque Verde in Tucson AZ! Love you guys...

Date of experience: November 24, 2021
Texas
1 review
2 helpful votes
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Worst customer service
November 11, 2020

Albertson on Alton Rd Fort Worth Texas The associates that sack groceries act like it is a bother to sack groceries. It's bad enough they don't help out on taking the groceries to the car. And that was before COVID 19 started happening. It's understandable that you wouldn't do that now. You would think they would be happy just sacking groceries.

Date of experience: November 11, 2020
California
26 reviews
75 helpful votes
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The most innovative is WholeFoods.
I used to live a few blocks from an Albertson's and I rarely used it.
Truly awful deli section.
Overpriced considering the quality.

They say that if you live close to a Trader Joe's your home is worth 40% more.
I imagine with Albertsons this is not the case.
In 20 years they did not come up with one single good idea.
The difference between the people who work at Albertson's and Whole Foods is spectacular.
Whole Foods is like Palo Alto.
Albertsons is like a Pigly Wigly in Georgia.
Actually Pigly Wigley has better fried chicken.

Date of experience: December 26, 2015
New Mexico
1 review
2 helpful votes
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Digital app
September 9, 2021

This is a complete joke trying to use there app to look for groc. Who ever there I. T department is is a joke half the time you don't get the sale price even there store employees can't figure it out half the time think I will shop we're I don't have to log in to a app to shop this is a joke and trying to scan doesn't work half the time I use to shop nowhere but Albertsons not anymore

Date of experience: September 9, 2021
New Mexico
1 review
1 helpful vote
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HELLO,
I am writing a review on Albertsons, Spokane, Wa on Nevada Street. The costomer service is poor. I go here alot and it seems as evey one has a Attitude problem. Getting help anywhere from making western union transactions to asking for any sort of help... sometimes a bit of kindness goes along way. Appears not in this case. Can't help the ungrateful

Date of experience: August 22, 2022
California
1 review
4 helpful votes
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This franchise as a matter of routine cheat their customers by advertísing one price and charging another. I've reached my limit. I will NEVER shop at this crooked store again

Date of experience: November 22, 2021
Arizona
2 reviews
2 helpful votes
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This is the worst lasagna I have ever eaten. I served it to two guests last evening and they also said it was terrible! Will never purchase this again!

Date of experience: April 7, 2021
Oregon
1 review
0 helpful votes
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Rotten apples
March 25, 2023

Me and my BESTFRIEND recently purchased the "signature farms grab and go apple slices with caramel dip" from safeway and let me tell you… We were so excited for these crisp delicious apples to dip in some tasty caramel but unfortunately we did not get the satisfaction we were looking for, sadly. Both of our bags were filled with soggy brown apples my hands were wet and sticky and i was disgusted honestly. So i looked in every bag and out of the 4 bags only 1 OF THEM WERE EDIBLE. Not only did you disappoint me but you disappointed my BESTFRIEND. We both had two apples and were left with caramel and nothing to dip in it. Please do better.

Date of experience: March 25, 2023
California
3 reviews
6 helpful votes
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New app is horrific
August 3, 2021

Why is ur app live if it's not working?.
Peaches were. 49c and u charged me triple even after 2 checkers helped me, 25% of my items wouldn't scan, which affects my rewards, which equals money.
The soda was on sale, but u charged me dbl.
If I can't use ur app I can't afford ur store
It would be less hassle to go to Walmart.
Maybe most ppl wouldn't notice $20 difference but if u take
$ 20 from ech customer every wk, u would be making out while u rip off the customer. My husband lost his job and we need the app to be working!.
Why did u change from ur old app?. Ur stealing from the customer. Do u care about ur customer?.

Date of experience: August 3, 2021
Nevada
1 review
2 helpful votes
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The new app is horrible
October 28, 2023

The old phone app worked well. I'm not sure why they changed to a new format without any customer input. The new app is so frustrating!

Date of experience: October 28, 2023
Washington
1 review
1 helpful vote
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At 4010 A st Auburn Washington I go to the store to shop all the time because it is close to me and I think the employees there are very nice but today this particular day my friend forgot his wallet at the register and the lady who was working the register at the checkout took his wallet as soon as my friend realize he left his wallet he immediately went back inside we were parked right outside the front doors so it didn't take long to go back inside no one else was checking out she said she did not see it I proceeded to go home and we called the store and they still told him no one had turned it in they called back 10 minutes later and said they found it in the bathroom he did not go to the bathroom this is my complaint something needs to be done to the redhead lady in the front at the register

Date of experience: December 20, 2020
Singapore
1 review
0 helpful votes
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I had a phone interview with Albertsons on September 1st at 11:00am and the interviewer never called or emailed me saying if they could the interview a different day.

Date of experience: September 1, 2022

Overview

Albertsons has a rating of 2 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Albertsons most frequently mention and customer service. Albertsons ranks 178th among Grocery sites.

service
40
value
37
shipping
18
returns
20
quality
35
+17