Overview
Alan's Factory Outlet Store has a rating of 4.5 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alan's Factory Outlet Store most frequently mention and great job. Alan's Factory Outlet Store ranks 8th among Patio sites.
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The installation team was very professional and did a great job. The structure itself was exactly as expected...good quality, reasonably priced.
I Really Like My New Car Cover. The Crew That Came Out An Put It Up Done A Really Good Job. You Never Knew They Were Here Except I Have A New Cover. Thanks A Lot.
Not the easiset site to navigate - hard to refind measruing chart for heights and to find m wishlist. But I do like the product and personaility that comes through.
I wish someone had explained to me when I placed the order that it would take 3-4 months to receive and get the carport installed.
Ordering on the website was very easy and the price was very reasonable, at $400 to $600 less than local merchants for a similar product.
Great so far The guys came in and installed the building in 6 hours start to finish done a great job I was very impressed
Excellent experience from start to finish. So easy to design and customer service was great and our carport is wonderful!
The guys that put up the carport were great. I was not very pleased with the way North Carolina Carports handled this purchase.
I wasn't happy with the rescheduling for my installation.
3 different times.
Plus the time it took to get a date to install.
Went very smooth and easy in ordering my cover so far. Delivery went great also arrived on time and were finished with cover in just under two hours.
Easy to navigate. Simple customization. Great experience from purchase to installation. Excellent customer service.
Love the carport & the time it took the guys to put it up. They really knew their job & worked together like clockwork! Overall, we're real happy!
Great service. Calls always answered or returned in timely manner and questions answered thoroughly.
Overall I was satisfied with Alan's. I was not satisfied with Carolina Carports who came out to install. Missed the scheduled date and didn't call until 9:15pm to say that they weren't going to be able to make it out and wanted to come back at 6:30am the next morning while my family was still asleep. Said they would come that evening instead and did not show up. Was charged a return trip fee when they did come back about 3 or 4 weeks later. Called me to say my area wasn't level but they could make it work if I purchased 7ft legs and they would cut them down and dig out where needed. When I got home it was not sitting level and is jacked higher on one side. To me, it was a hurry up job and move on to the next one. No personal touch to make it right. Again, Alan's was great, just not satisfied with their install contractor's. If you are uncertain about the area where you are going to have a carport installed, call someone local to have them come out and look at it to tell you ahead of time what you are going to need and explain things to you. It may cost you a few more $ but in the end I believe it would be worth it.
I talked to a sales representative, she was very helpful and polite. Also the installers where fast and did a great job, very satisfied!
Service was straightforward and I got exactly what I wanted. Now to finish it out so I can make it as useful a space as possible. Thanks!
Great job with the install, guys were quick. They did a really good job. Great carport that will last.
Very easy drop down menu selections, great price and good reviews. I expect a good product and installation. I look forward to the
I was highly pleased with the men work. They were very polite. The carport is very sturdy. They did a great professional job.
Loved the easy system you have for ordering, liked all the options with pricing showing.I am very happy with my garage. All my friends love it.
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- Luray, VA, United States
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members