Overview
Alan's Factory Outlet Store has a rating of 4.5 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alan's Factory Outlet Store most frequently mention and great job. Alan's Factory Outlet Store ranks 8th among Patio sites.
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Web site was easy to use. Loved the 3D builder. The delivery time was over 60 days but once they arrived they had the building up in a day! We love the look of the building and the quality!
Order process was easy. Installation was performed in a timely manner. Installers were very professional and efficient. Overall great experience from the sales process to the installation.
Everything was pretty good except for the installers using my neighbors pavers to level it. I would prefer to know the people installing it in the future.
Waited way too long for the delivery. I purchased the carport too high. When the they did come and set it up, it was quick and fast. Overall good product.
Very quick to deliver, Faster than the other guys online. Cheaper than the other guys and included the anchors. Best deal without a doubt! Recommend to anyone looking for a carport or easy garage.
Best prices I've seen and he absolute worst customer service I've ever seen. My brother and cousin are looking to purchase a metal carport and I've informed them to look elsewhere
So far very easy to order, the website is well laid out and easy to understand and navigate.
Poor communication, scheduling problems and sloppy followup.
Dealing with Alan's was a pleasant experience. Prices were good and the service level was outstanding. The installers were on time and did a great job. I will use Alan's in the future.
I was extremely happy with time for delivery, except they were just a little later than expected, but they were quick and efficient. The quality was as expected and I am happy with the product.
You made the ordering process very easy, thank you. I hope the product and installation will be just as much a pleasure, if so, I will be a very excited customer!
Order process was easy to use and the number of available options was impressive.
Questions about the options were answered quickly and professionally.
Everything went very smoothly. The installers were punctual and wasted no time at getting the RV Port erected. The quality of the materials was very good and the RV Port should last many, many years.
It was a very good experience! The crew who installed the building were great and very friendly. Also the staff who set up the appointment were great as well! I'm very satisfied!
I had a great experience. The product was as expected, and once the carport was installed everything was great. My only issue was the time it took to get it here, and then get it installed
The girl that I spoke with about delivery was very rude and unprofessional. Otherwise I am pleased with the product and the quality and price of the structure.
I really liked the way Alan's Factory Outlet website let me design my purchases. It made it easy to play with my design until I could specify exactly what I wanted to purchase.
Candise helped me yesterday and answered all, and was very helpful. In addition the driver showed up at the allotted time and was finished in 1 1/2 hours. Great job.
I had good experiences with everyone i dealt with through the process at Alan's Factory Outlet. And i like the carport. It seems well built and the installation itself was quick and easy.
As my possible delivery date came closer, i called to see if they had any idea where i was on the schedule because i had a lot going on at the time and was trying to make sure i could plan around the delivery. Customer service at AFO directed me to call the manufacturer, North Carolina Carports. I called them once a week or so for like 3 weeks once we passed the 2 month expected waiting period, trying to check on if they had any idea when i would come up on the schedule. And through the 2-3 people i talked to each time getting directed around. Most of them immediately caught an attitude and were rude. One lady blatantly hung up on me. I was trying to be courteous the whole time but was really rubbed the wrong way with the customer service from the manufacturer. I like the carport, and i like AFO, but if i ever need another carport, i think I'll be shopping elsewhere.
Everything was just as expected.
The buildings look great.
The installation crew were very fast and efficent in there assembly and were nice.
Very pleased with the entire experience.
I waited and waited. If I were to guess, they forgot to schedule the instillation. The web sight said it would be installed in 4 to 6 weeks with a 10% chance it would be either a bit early or a bit late. In week 6 after I signed the contract I was told it would be installed with in two weeks and I would receive a call to schedule the instillation. No call and no instillation. I called back in week 9 asking what the problem was. Again, it would be installed within two weeks, and would get a call to schedule. No call. Late in week 10, I called back to ask why I didn't get a call. I got a very apologetic lady, who told me she was very sorry about the instillation and would call me back with the schedule. She told me it would be Monday of the next week, and I would receive a call from the instillation crew when they were on their way. On the Monday, by noon, I had not received a call, so I called to see if the instillation was still on, and was told it was and the crew would call. The crew showed up about 4:30 PM, but no call. They finished just as it got too dark to see. The actual vendor was Carolina Sheds and Alan's Factory Outlet sells on commission and Carolina Sheds subcontracts the instillation. If I get another shed, and I might, I will look for another vendor.
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- Luray, VA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members