Alan's Factory Outlet Store
business logo of Alan's Factory Outlet Store

Alan's Factory Outlet Store

Overview

Alan's Factory Outlet Store has a rating of 4.5 stars from 869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alan's Factory Outlet Store most frequently mention and great job. Alan's Factory Outlet Store ranks 8th among Patio sites.

value
19
quality
16
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7,189 reviews
How would you rate Alan's Factory Outlet Store?
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Sylvia T.
1 review
0 helpful votes
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We were serching the web for carports for sale and we came across Alansfactoryoutlet.com: And order and we were glad we did.could not ask for better service and got it the day they said we would, we were very happy with that.The people that came and installed our carport were very nice.and did there job very well.And when ever we buy another carport it will sure be with these people. Thanks Guys.

Date of experience: December 16, 2017
Cory f.
1 review
0 helpful votes
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Delivery was slower than I would have liked but the product is great would recommend to others. I have had numerous compliments on my building and plenty of people asking where I got it from.

Date of experience: November 6, 2017
Eric L.
1 review
0 helpful votes
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Customer service to this point is 100%, a rare thing these days. Look forward to rest of the project. Fast forward a couple months... we love our carport, it has made our lives much easier!

Date of experience: March 26, 2016
gary f.
1 review
0 helpful votes
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Seems simple, longer wait time than I expected but real close to time frame that I was given for delivery date the contractor,got after it and installed the building in a short amount of time,

Date of experience: April 27, 2015
Nancy C.
1 review
0 helpful votes
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The website is very easily navigated and the buying process easy. My only suggestion would be to give a visual of the actual item purchased with the custom changes. Thanks.

Date of experience: December 14, 2016
Gary G.
2 reviews
0 helpful votes
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Website pretty informative and easy
October 25, 2015

Website pretty informative and easy. Very satisfied with the carport and service. I highly recommend this company. Only thing they could improve upon is the time between ordering and installation.

Date of experience: October 25, 2015
Thomas M.
1 review
0 helpful votes
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Looking forward to seeing your crew, so I can finally receive my Car Port. It's been 4 months now since I ordered and I was not told at time of ordering it would take this long for delivery.

Date of experience: October 9, 2020
Laurie N.
2 reviews
0 helpful votes
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Generally everything was great, delivered as expected. The only negative was that the installers showed up with a generator that didn't work and had to use ours all day.

Date of experience: July 13, 2017
M D.
10 reviews
0 helpful votes
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The guys installing it were a little behind getting to my house because of rain. In the rain they still installed the garage and did not get done until 8 pm.
Thanks guys.

Date of experience: May 20, 2018
Randy M.
18 reviews
0 helpful votes
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So far so good
December 6, 2016

So far so good. Everything was as expected delivery on time the gentleman who installed were very courteous and cleaned up the mess that they made. Very satisfied

Date of experience: December 6, 2016
Robert D.
24 reviews
0 helpful votes
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Hiding the tax amount till checkout was a little misleading. I thought there would be no sales tax but found out that only applies to gazebos. I won't know if I'm satisfied until the installation is complete. The "pick a state" is clunky, revising the cart items is a feature I would have appreciated and would have saved me at least an hour's time. MORE PHOTOS of metal garages (interior/exterior) would have been good. Youtube had lots of videos, but only 1 video for metal garage, and that was not a regular-style frame, which is what I'm buying.
****UPDATE**** The carport is very good and the garage, well, it's great although the roll-up door is very hard to latch shut. I mean you might have to get two or three people to help shut it at times. Metal is a little malleable in the walk-in door frame, so even though the door is locked, if it is cold and windy, it will just swing open, so the walk-in door is a liability if you are worried about burglars. I reckon I can find a solution to that, however. But I have other fish to fry right now. 3/5 stars overall for me. That may be good, considering the bad reviews from the installers that were local to me and who charged more.

Date of experience: November 25, 2015
ANTHONY D.
1 review
0 helpful votes
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THIS WAS THE ONLY SITE I FOUND WITH FULL DETAILS ON EVERY ASPECT OF THE PURCHASE ALONG WITH PRICING. My only complaint is the quality of work. The installers did not have the right equipment and the metal is cut poorly around the entire base of the building. Also minimal screws were used to assemble the building and even a neighbor commented on the hasty construction.

Date of experience: September 11, 2016
daniel h.
1 review
0 helpful votes
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Very easy to deal with so far
January 16, 2016

Very easy to deal with so far. Delivery was past 90 days, was told i would get 10% discount, they gave me 5% discount and the man on the phone was rude.

Date of experience: January 16, 2016
Alan E.
15 reviews
0 helpful votes
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I originally went with Alan's because they had the best price. I would recommend them to others now because of the professionalism, customer support, and follow through.

Date of experience: August 22, 2018
Greg T.
1 review
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First carport was great, the one in question would not do again

Please call if you truly would like feedback *******291.

If not just have them deliver the back for the building it paid in full

Date of experience: May 20, 2020
Lawrence Q.
1 review
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I was very satisfied, it was every thing I thought it would be. You have a good crew doing the set up, they were on time, friendly, and did good work.

Date of experience: May 19, 2018
Graceful W.
1 review
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Very easy to find and order what you need
July 4, 2017

Very easy to find and order what you need. I received it in the timeline that they gave. They kept in touch with me as well. The men did a quick and excellent job in setting up my carport.

Date of experience: July 4, 2017
Al S.
1 review
0 helpful votes
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Found the info on bracing confusing, hope I got it right.

The bracing was correct... The installation crew did a great job and I am very pleased with my carport, or in my case my boat port.

Date of experience: June 29, 2015
Terry B.
1 review
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I thought they were great
April 17, 2015

I thought they were great. Great product - great price - superb customer service. They made everything really perfect. The only thing that would have been better is better instructions on assembly.

Date of experience: April 17, 2015
Herbert C.
1 review
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The delivery personnel were courteous and professional. Complete installation only lasted two and a half hours. The dimensions where spot on. The color great. Thank you.

Date of experience: October 23, 2017