Overview
Alamo has a rating of 4.6 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and return process. Alamo ranks 12th among Car Rental sites.
Great prices for a nice car rental, see less process
Car ran well. Check in took almost an hour because the keys were not available. The return experience at Fort Walton airport went well.
Beautifully streamlined process of hands free pickup and return. Thankful for well equipped staff to aid the busy traveler
Great pick up and drop off experience. Car was clean and in good working order.
I have always been pleased with Alamo, but this recent experience truly stands out. I want to commend Maria from the Eugene Airport. After a long search for my son's lost wallet, we reached out to Alamo, and they initiated a request to search the car I had returned. I quickly received a call from Maria, who was excited to inform me that she had found the wallet between the center console and the passenger seat. As a bonus, since she was about to finish her shift, she personally delivered the wallet to my son at the University of Oregon! WOW! People like Maria inspire me to remain a loyal customer. Thank you!
Have a great experience with Customer Service and he has a clean and Service will maintain. I would love to become a member.
The customer service at the Sanford airport location was amazing. I had to get a manager to get help with my son not having a credit card to rent the vehicle in his name since he would be driving. I wanted to pay for the rental but have him drive. I rented the Wagoneer for my son's wedding. The manager (I believe her name was Jessica) was extremely helpful. When I returned the vehicle she recognized me and came up to me and asked how the wedding was. This type of personal service is not typical and was extremely nice. I will definitely use this Alamo location again and recommend it to anyone who has rental car needs.
Wonderful experience from beginning to end. In fact, the best we've ever had in renting a car. So much of that was down to the incredibly knowledgeable, friendly, helpful employees we met during pickup and return. Special thank you to Herman and RJ! Y'all made our trip even better.
Great customer service! From the counter, to picking out a vehicle, to dropping off the vehicle. Couldn't ask for a better experience.
Quick, competent, and easy. Effortless check in and pick up, an easy return with professional personnel.
Love the online check-in process. That definitely made things very easy. Lot attendant gave us a free upgrade, which was very nice. Car return was also stress-free. Would definitely use again.
Excellent staff- super nice and explained everything. Prices were very good/was set up through Costco. Pick up and return was fast. Will definitely use Alamo again. Loved the car too.
Thank you for great service.
Great car, great folks to work with! We'll use them again.
Thank you for providing a great car! I absolutely loved the U.S.-made GMC Denali Yukon. While the price was slightly higher than what I initially reserved, it was still worth it for the quality and experience
Great experience from the counter person to actually getting the car. The car was clean, was full of gas. Overall, the experience was very good.
A very good experience for our first time renting from Alamo.
The pick up and drop off were both super smooth processes. The vehicle I was given was very well optioned and in excellent condition.
Friendly efficient staff. Clean vehicle, easy access to vehicle, simple returns. Highly recommend Alamo for car rentals.
I needed to rent a car on the spur of the moment due to a medical emergency in the family and Yolanda in the Huntsville airport, helped me out and was very pleasant and made the whole experience easy. She gave me a choice of two different vehicles and I really loved the Chevy Trax. The car was new, and clean, and I really enjoyed driving it. The return was easy and I did return it two days earlier than I thought I would need the car, and I wasn't charged for those extra two days which I was concerned about and happy that I wasn't charged.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members