Airfare.comReviews 32

An absolute scam. I inadvertently put my wife's maiden name on an American Airlines plane ticket and did not notice until we printed the boarding pass. Googled American Airlines to get the phone number and stupidly dialed the first sponsored ad that said American Airlines. Got airfares.com. Spoke with Jameson who said they would have to rebook the ticket to change the name and charged my credit card $600. He said that American Airlines would be sending me a confirmation number later in the day. Never got it so called American Airlines. They said the only thing they did was split her off the original ticket with a new record locator still under her maiden name. Also, telling me name changes are free. After hours on the with Orbitz and American (it was around Christmas) they changed the name free of charge. Fortunately, Discover credited our account for non receipt of services.

Booked a round trip flight... all prices were $399.00. Got a call after booking telling me the flight I booked was not available and that they found a flight for over $600. This is called "Bait and Swtich". SCAM!

I called them under the pretense that they were expedia, due to a misleading phone number on google, then the agent pretended to be from expedia after I asked him. I wanted to add insurance to my flight and he said I would have to cancel it and make a new reservation. I allowed him to do this, and I was charged a $75 service charge, and they rebooked me for an added $100. In all I am out almost $200 because of these slimy, dishonest, scammers. I won't even call them back to ensure full flight cancelation because I know they'll Charge me more. BTW, expedia allows 24 hours to add flight insurance, so the representative lied to me.

Directly from their agreement:
If you discover any discrepancy in
Your itinerary, you are requested to immediately contact TruAirFare.com customer service agent
Within 3 hours from the time the booking was completed. If you fail to contact us by phone within 3
Hours of completing the booking, we shall consider the booking you have made to be acceptable to
You and we do not assume any liability thereafter for any discrepancy in your booking.

Never use this website. They just try to rob your money. The airline company says I have full rights to cancel the flights but airfare forced me to pay over 1000 dollars for cancellation.

Scheduled a round trip to Okinawa Japan. I had to cancel my trip and tried to get my money back. Never refunded my money $1200. 00! Still to this day, Im trying to reclaim my money! STAY AWAY FROM THIS COMPANY!

I bought a roundtrip flight from jfk to rio scheduled for august 2020. Due to covid and government restrictions the flights were canceled of course. Airfare.com tried to SCAM me out of $350 for a change fee when the flights were cancelled due to the restrictions in place. I contacted the airline directly who had no change fee due to the covid situation. I was able to reschedule directly with the airline. Pleaseeee stay away from Airfare.com they are a scam and should not be in business. Very unethical company and SCAM artists.

We purchased 2 round trip tickets from airfare.com we also purchase the insurance at the time of buying the tickets. We had an medical emergency and had to change one of the round trip tickets. Spoke with customer service multiple times, no one did absolutely anything to help. The best they could offer was to change the ticket and still wait 30 days for the flight, they said wasn't any flight available sooner. That was a lie. I did find multiple tickets available to flight with in the next 24 hours. I'll never do business with them again, customers be aware they are awful to work with once a problem happen. I'll never recommend airfare.com.

I purchased a ticket from Airfare.com back in November for a flight in the December. Due to some emergency I could not go on that trip and when I asked for the refund, they refused to pay me back. I did cancel the ticket before flight.

Then again in March they changed me the same amount again for no reason. Initial refund was not given to me and yet again they charged me the same amount in March. They still have not responded to the dispute since 3 months now.

They technically stole my money. Not once but twice. I will be calling my lawyer to settle this up accordingly.

Never buy any services from airfare.com.

My family and I bought plane tickets for a trip in June but then had to cancel the trip do to serious medical reasons (found out in April). We talked to the doctor and they told us that as long as we showed them a letter and diagnose to the company they would refund our tickets. We put in the request in April and have not heard anything until I called in may. They stated that they were waiting to hear back from the airline and supposedly emailed them various times. I called the airline and was told that all the company had to do was process the refund on their and it could be done in 5 minutes. I then had to call airfare.com back to tell them what the airline said and the representative told me that is not how it works and I needed to wait. Reading other complaints, this is not uncommon for the business to be like this. I just warn whoever is reading this, that it is a gamble using this company.

I recently booked a trip to London through kayak.com. The fares were in line with other sites and about $100 cheaper than American airlines. When I purchased the ticket through KAYAK, it sent me an email from another service, airfares.com, that said in addition to the ticket not being fully refundable, there was a $350 change fee and a $450 cancellation fee if the ticket was canceled or changed before the date of travel. Unfortunately I was unable to use the ticket so I contacted British airways to cancel. British airways told me that they could not cancel my ticket because it had been issued through an agent who they identified as International Travel Consolidators. British Airways could not provide me a working telephone number for their agent (International travel consolidators), I later remembered the airfare.com email and called their offices. This all occurred before the departure date and time. Airfare.com told me that there would be a $450 cancellation fee which would net about $110 refund, but to get that, I would need to pay them the $450 cancellation fee then wait 3 to 6 weeks to receive back the $450+$110 refund. If I can't even get a portion of your original payment back, I certainly wouldn't send them more money.
Kayaks position is that they are only a search site, not the ticket agent, so they have no responsibility or control. Based on airfare.com's change & cancellation policy requiring that you pay their fee on top of what you have already paid (which I believe is a scam), I would say NOT TO USE THEM, go directly to the airline or someone like Expedia, a travel agent or someone reputable who you can contact for service issues.

AVOID using this company! There is a good reason for all the 1 star reviews.
They lure you in with low prices, but after you have chosen and paid for a specific airline,
They will switch your reservation to a cheaper, lower rated airline.
They say FREE cancellations, in big print, but once you buy the ticket you later learn you had less than 2 hours after booking to cancel. They charge you upfront $500 per ticket to cancel, but 5 weeks later I am still waiting for my refund of original ticket

I have experienced in 2 weeks time such amazing insubordinate behavior from this website. I do not want anyone to go through what I have experienced so that is why I am writing the most important review of my life... I am actually a believer in positive and enabling and think extraordinary people or companies should be praised but I also believe in protecting others.

In just one day I have witnessed with this website a change to our tickets supposedly authorized by me for an additional $1938 plus our original airfare. As my witness my husband and I sat together making a hard decision to change or cancel our flight at a $700 fee and chose to cancel. Next we got a confirmation for the change at $1938. Next I call saying the booking shows our original tickets. He gives me a new confirmation no. I look up this confirmation and it says "cancelled" so I call for the the fifty millionth time and he says our confirm is gong to be sent... Different dates and times from our agreement go figure... then call Bach yet again and he says no it is confirmed for the agreed date and time. Sends another confirmation (oh by the way mentioned I should check with airline to confirm... if I said what the he'll kind of service are you providing" lol no response... just I sent you a new itinerary. Let's just say the war isn't over yet. I will always fight for justice

I would rather run to my destination than buying ticket for this site. I wanted to book a ticket from kayak but instead they redirected me to this site. I did not know what I was getting into until I called them. Customer support one of the worst ever in my life. They shout at you if you call. By shout I mean literally shout if you want to change or cancel ticket. I warn all my fellow passengers do not buy tickets from kayak if they redirect you to airfare.com. The worst part is kayak simply ignores this issues and says they are not responsible. I lost 1400$ doing so and never booking my tickets from any site kayak or airfare.com except the airline site even if I have to pay a couple of hundreds more.

I used Airfare.com to book a round trip to New Zealand and worked ONLY with Airfare.com. No other travel agency was involved. The fare was decent in comparison to others. The charge to my credit card did not occur until the arrangements with United and Air New Zealand were completed. I had read other reviews about Airfare.com AFTER using it to book my flight and became very nervous about what might happen. What did happen? Nothing, except I had a seamless process occur, including an emailed itinerary shortly after booking. The only other thing I did was to select my seats, directly with ANZ.

I cannot begin to warn you about the HORRENDOUS SERVICE provided by this company! Here are the details:
Booked a flight through Kayak.com, not aware it was a third party doing the booking (1st problem and unacceptable practice from Kayak) - The booking company turned out to be Airfare.com
The fare was a little better than others, but not much, and definitely not worth the aggravation and excess charges.
Change fees are $350 DOLLARS, when the airline only charges $200.00, but they claim its the airline. So they are charging $150 dollars above the airline fees for themselves.
It is an absolute nightmare to make any changes, since they are incredibly inefficient. Unfortunately, you are forced to go through them for any issues with your ticket.
I needed to make a change to my outbound flight, so I sent a request through their site.
24 hours later I had no reply or confirmation of receipt, so I called their "customer service"
The agent that answered spoke broken English and sounded like he was eating while on the call with me.
He informed me my record showed no change request, so advised me to send a follow-up email.
This time I sent it directly through my Outlook, so that I would have proof of my communications.
30 hours after that, still having received no reply, not even an acknowledgment of having received by change request, I called in again.
I asked to speak with a supervisor, who turned out to be even worse than a regular agent, if that's even possible. Aside from taking 15 minutes to come to the phone, "supervisor" Robert ID # 308 was incredibly rude and provided false information, as follows:
He claimed requests are answered within 24 to 48 hours. My request was placed 56 hours ago and still no reply or acknowledgment of receipt.
When I pointed this out, he said that my matter was not urgent so they would take longer? This is Christmas time so it is urgent.
When I complained that I had not even received an acknowledgement my request was received by them, he threatened to hang up on me!
When I commented on the extra $150 dollar change fee above what the airline charges, he said I didn't know that, but I actually do, because I am a trained travel agent and work as an outside sales agent. But when I said that he countered asking me why had I booked through them then... actually that is a good question, the answer is the fare was a little lower than what I could get, but mostly that I was fooled into thinking I was booking through Kayak, not this joke of a company.
I ended up accomplishing nothing other than aggravation, although I did have the pleasure of hanging up on him.
I'm considering purchasing a whole new ticket, just to avoid paying them any change fees.
If you care about your money, time, and most importantly your peace of mind, don't use this company ever. I'll be sending an official complaint the BBB and to Kayak.com, because it makes them look very bad having this kind of rip-off company associated with them.