Al R.

We purchased 2 round trip tickets from airfare.com we also purchase the insurance at the time of buying the tickets. We had an medical emergency and had to change one of the round trip tickets. Spoke with customer service multiple times, no one did absolutely anything to help. The best they could offer was to change the ticket and still wait 30 days for the flight, they said wasn't any flight available sooner. That was a lie. I did find multiple tickets available to flight with in the next 24 hours. I'll never do business with them again, customers be aware they are awful to work with once a problem happen. I'll never recommend airfare.com.