Morgan S.

I called them under the pretense that they were expedia, due to a misleading phone number on google, then the agent pretended to be from expedia after I asked him. I wanted to add insurance to my flight and he said I would have to cancel it and make a new reservation. I allowed him to do this, and I was charged a $75 service charge, and they rebooked me for an added $100. In all I am out almost $200 because of these slimy, dishonest, scammers. I won't even call them back to ensure full flight cancelation because I know they'll Charge me more. BTW, expedia allows 24 hours to add flight insurance, so the representative lied to me.

Directly from their agreement:
If you discover any discrepancy in
Your itinerary, you are requested to immediately contact TruAirFare.com customer service agent
Within 3 hours from the time the booking was completed. If you fail to contact us by phone within 3
Hours of completing the booking, we shall consider the booking you have made to be acceptable to
You and we do not assume any liability thereafter for any discrepancy in your booking.