P R.

My family and I bought plane tickets for a trip in June but then had to cancel the trip do to serious medical reasons (found out in April). We talked to the doctor and they told us that as long as we showed them a letter and diagnose to the company they would refund our tickets. We put in the request in April and have not heard anything until I called in may. They stated that they were waiting to hear back from the airline and supposedly emailed them various times. I called the airline and was told that all the company had to do was process the refund on their and it could be done in 5 minutes. I then had to call airfare.com back to tell them what the airline said and the representative told me that is not how it works and I needed to wait. Reading other complaints, this is not uncommon for the business to be like this. I just warn whoever is reading this, that it is a gamble using this company.