Mischele M.

I have experienced in 2 weeks time such amazing insubordinate behavior from this website. I do not want anyone to go through what I have experienced so that is why I am writing the most important review of my life... I am actually a believer in positive and enabling and think extraordinary people or companies should be praised but I also believe in protecting others.

In just one day I have witnessed with this website a change to our tickets supposedly authorized by me for an additional $1938 plus our original airfare. As my witness my husband and I sat together making a hard decision to change or cancel our flight at a $700 fee and chose to cancel. Next we got a confirmation for the change at $1938. Next I call saying the booking shows our original tickets. He gives me a new confirmation no. I look up this confirmation and it says "cancelled" so I call for the the fifty millionth time and he says our confirm is gong to be sent... Different dates and times from our agreement go figure... then call Bach yet again and he says no it is confirmed for the agreed date and time. Sends another confirmation (oh by the way mentioned I should check with airline to confirm... if I said what the he'll kind of service are you providing" lol no response... just I sent you a new itinerary. Let's just say the war isn't over yet. I will always fight for justice