Air Canada

Was looking forward to flying Air Canada but was very disappointed. Seats worn and hard, food very average and service - only one flight attendant seemed like she wanted to be there. Meal choices - with 15 passengers still to ask they had already run out of the lamb choice. Asking for a snack or drink seemed too much trouble for them and tool ages. Only good thing was that it was mostly on time

Air Canada advised that the flights might be canceled starting Sunday September 15th. They offerred no fee flight change. We had Premium Economy on Sunday flight. But when we tried to switch to Saturday, they offered us Economy seats instead of Premium Economy for much higher price so we actually had to pay more money for Economy seats. We asked why, so the agent said that they increased the price due to people changing the flights because of the potential strike. Supply and demand. So this whole no fee exchange is one big scam. The change fee cost much less. So they gave us free exchange but charged us so much more for downgraded seats. Worst airline ever.

@AirCanada, you ruined my wife's VERY EXPENSIVE birthday trip and I'm DONE being ignored! 😡 Denied COVID tests, lost luggage, forced us on a delayed flight that messed up our ENTIRE vacation, downgraded our PREMIUM seats (that we paid $500 for!), and now OVER 3 YEARS of silence! This is how you treat customers? Help me get their attention! #aircanada #nightmare #lostluggage #badcustomerservice #travelhorror #consumerrights #refund

This is the worst airline. They changed our seats premium to regular, the reason is few first class seats changed. I spent money to buy unhappy seats. I will not book any flights for Air Canada after this trip.

Don't trust anything Air Canada writes. Got told at the airport that my flight was cancelled. No prior email, app update or text. We ended up at Toronto airport, where they ran out of coupons for the Hotel. Crying staff told us to e-mail receipts, which was a scam because we still haven't been reimbursed. We arrived more than 10 hours late, spent hours on the phone, more emails and Air Canada saying that they we weren't late and didn't deserve a refund because the end flight they had to put us on after cancelling the original flight was not delayed despite us arriving more than 10 hours late. Scam. Liars. The service desk did everything not to help people. Our flight did not get cancelled because of the weather but due to them. Thieves. Saw families who paid rediculous amounts of money having to camp it out at the airport with young children. Even heard about lost kids car seats.

I was supposed to be flying from Austin to Toronto. To St. John's to be able to attend my grandmother's funeral. My flight was delayed five times before finally being canceled. I had 3 separate calls with air Canada. One in which I was hung up on the second in which I was told to keep waiting for my flight but my connection flight was moved to the next day. And then the final one where the agent was very rude. And did not want to get me on a new flight? Until I asked for a supervisor.
I was told to request compensation buy air Canada. And was denied within twenty four hours of my request.

Had an 8 o'clock direct flight from Miami to Montreal. The flight was first delayed by 8 hours then cancelled completely. They switched us for a flight with a layover in Toronto. From then on they gave us vouchers for food at Miami, but no restaurants would accept them because AirCanada was not paying the restaurants afterward. The flight from Miami to Toronto was on time, but the flight from Toronto to Montreal was delayed AGAIN. I'm currently writing this review while waiting for my plane. I have been in airports for 15 hours for a 3.5 hour direct flight I paid.

Flight got cancelled and rescheduled after having spent 4 hours in the airplane, parked...with no updates on flight status and if or when we'd take off.
More than 28 hours of so called 'delay'. Very little communication or ways for them to compensate and make your journey less painful.
Air Canada...they pay their staff poorly and treat them also poorly...hence why to call this company pathetic is a compliment. Next time I might as well walk.

My flight # AC 820 to Barcelona today was delayed for 3 times. Each time they come out with different excuse. No transparency and no good communication.
Beware of Air Canada. It is the role model of
Incompetence.

I saved for 5 years to take my family of 4 on a trip to Italy. A 10 day trip for 16,000 dollars. The entire trip was ruined due to Air Canada losing our luggage. 10 days in Italy, no clothes, essential items, prescription meds, everything in those cases. It has been 3 weeks wince we have returned from the trip and all 3 of our suitcases still have not been returned. I will never fly Air Canada again. I feel like I wasted a large sum of money for a once in a lifetime trip for my family and it was all due to Air Canada. That trip was a nightmare. Air Canada also doesn't even accept calls on their 800 baggage number. I don't know how they are in business to be honest. Avoid them at all costs.

Air Canada has fallen to the worst level of performance of any airline. They have the worst food, and their staff under the direction of corporate cant possibly provide excellent service. Their beverage service is limited to 3 to 4 ounce servings, their pilots rarely talk to passengers about delays, And they have outrageous charges for one hour use of their Internet in comparison to other airlines. The only advantage to Air Canada is some of their non stop routes between U.S. and Canadian Cities

Summary
- never enough carry-on luggage space
- boarding is a free for all, just a general gong show.
- flight entertainment - good (standard stuff)
- food...expensive. Generally you don't even get a small snack...if only one could eat water.

My husband was given a code to apply for booking a flight from Costa Rica to Toronto Canada for his fathers funeral. When he called to book he was told that they do not offer any discount based on location and dates (to which he was flexible by two to three days). He spend 50 minutes on hold on an international call to be told ' too bad'. This is the last straw with air Canada and their nonexistent customer service. We are done with them for good.

Air Canada stranded passenger in Jakarta barring entry en route to Bali when all paperwork was in order & all visas held. Cost extra 1500$ to complete trip. Do not fly with air Canada. Yes it is their fault. Disgusting. Find any other carrier.

Late. Always late. Unreasonable delays in non-peak hours for reasons that are never clear. Of late, they are the most unreliable option to get you on time for a connection flight. Also, they seem to be unable to help with seat booking or any other problem whenever they are partnering up with a second airline. Overall, a nightmare and always a stressful trip. This is very unfortunate, considering that, about 6-8 years ago, their flights were impeccable and reliable. Hopefully they are able to return their service to the high quality that I used to know.

I hate flying Air Canada. Their slogan should be " we are not happy until you are unhappy". They charged us extra for oversized hockey equipment even though their website policy clearly waived the fee for hockey equipment. Check-in agent insists this is a discretionary policy. Congrats Air Canada yet another unhappy customer! You suck

Flights are consistently delayed by many hrs or cancelled. Crew unavailability is the usual excuse. Staff are leaving this sorry excuse of an airline by the dozens. I hope it bankrupts and ceases to exist asap

Really upset because they send a message "we cancelled" your flight, then an hour later no, the flight number changed. BUT also change my arrival time which is really inconvenient. No explanation, just change it. You as a customer is of no importance to Air Canada.

I took an Air Canada flight from London to Toronto on April this year. I noticed the arrogance of flight attendants when they speak to passengers. One passenger who was seated beside me unintentionally touched the arm of the guy/gay attendant while they were serving food. And the Attendant made a big fuss about it and raised his voice on the passenger. I looked away thru the window so as not to cause more embarrassment to the passenger. And by doing that, the Attendant skipped serving me the food. The Flight Attendants that time obviously "lack training".

I was indeed fortunate enough to have encountered "Wayne". I had to fix some Air Canada flight connections. Wayne stayed with me on this and was so helpful and professional helping me fix it. Wayne is a great credit to himself and especially Air Canada. He is the model of what all airline agents should be. Treat him well, he can keep customers coming back for more. Thank you Wayne and thank you Air Canada.