Marcel H.

Don't trust anything Air Canada writes. Got told at the airport that my flight was cancelled. No prior email, app update or text. We ended up at Toronto airport, where they ran out of coupons for the Hotel. Crying staff told us to e-mail receipts, which was a scam because we still haven't been reimbursed. We arrived more than 10 hours late, spent hours on the phone, more emails and Air Canada saying that they we weren't late and didn't deserve a refund because the end flight they had to put us on after cancelling the original flight was not delayed despite us arriving more than 10 hours late. Scam. Liars. The service desk did everything not to help people. Our flight did not get cancelled because of the weather but due to them. Thieves. Saw families who paid rediculous amounts of money having to camp it out at the airport with young children. Even heard about lost kids car seats.