Airbnb

This company is great at taking your money and then leaving you to fend for yourself if you run into any issues such as no plumbing / no running water, as I ran into. They will sympathize with you but won't do a thing for you. Shame on you Airbnb! I've sued them in small claims and awaiting outcome. (Casey Antone)

These scam artists are experts at ripping people off, then blaming it on their lame BS policies. Many people from both sides complain about airbnb being thieves. I was ripped off twice a was charged fees they stole from me.

I have been a 5-star rated AirBNB host for over 5 years, and a traveler with them since their first year. I was loyal for years, but I'm done. I've had two horrible experiences now, and will start working with local real estate, VRBO, and others.

1.) Had a listing that refused to provide me with a key or any way to access the apartment. There are scads of details that are going down the rabbit hole on how bad this experience was, but just that should be sufficient. A lodging company that charges you when they won't give you access to what you paid for?
2.) Had a listing that was listed innacurately. False description. False occupancy. False pictures. AirBNB would not help *at all*.

Will never work with them again. If you have a bad experience, it's going to be unresolvable as a traveler, and likely unsafe.

Airbnb seems to put their hosts before their customers. We recently rented a home for a week on vacation. The house was nasty, unsafe and had 9 cameras around the property even though the listing said no cameras. My wife and I talked about the cameras outside and the host apparently was watching us and started making changes to his profile to mention cameras. Airbnb refuses to do anything about it because we didn't contact them within 72 hours of our stay. We waited to deal with it all until after our vacation since we had nowhere else to go anyways. I will never use Airbnb again.

Airbnb does not appear to check even the most basic claims about properties, such as their location. I booked a "Cottage near beach" only to learn that it is a 45 minute walk from the beach (2.3 miles). Even though "misleading location" is a violation of the Airbnb terms of service, after submitting a claim, Airbnb did not respond, and neither did the host, who has demanded a $300 cancellation fee.

I have filed a dispute with my credit card company. I will never use Airbnb again.

Our kids gave us a wedding present gift card from Air BnB to use for a getaway. We chose to stay in Stoney Creek NY at the Moon Shadow Lodge.
It took us 15 miles of country road without lighting to get there. When we arrived the place from the outside looked like a dump n so did the inside!
We were told a cleaning team had cleaned the place. If I could post pics all of you would die! It was dirty, dusty, spots n spills on rugs. Floor had mouse droppings and birdseed throughout the place. The bedroom had mouse droppings. The sink in the kitchen had food left in it from previous occupant.
When we pulled down the covers on the bed …dried up blood stains were on the sheets! Pet hair on mattress n mattress pad. I have never witnessed a place to take advantage of customers as I did with Air BnB. My husband n I will never ever us them!
We lost $273.88 our kids gave us…I left after the first night as soon as the sun came up!

I have tried to book a few properties for next summer on Airbnb recently, and have had similar replies. Either the rates are wrong, or the property isn't available for some reason.
However, when I look at the same place again the cost to book it has risen considerably.
In the UK we have a law that says if you see something advertised, the price you see is the price you pay, or you can sue them. It appears this does not apply to Airbnb.
This is my first experience of using Airbnb, and I am beginning to think there are a lot of crooks and con artists on it.

This people are crooks! They take your money and will have no remorse and show know compassion after they get paid. They don't care and could care less if you get kicked out in the middle of the night on a cold and rainy when it's their own fault. Nobody was professional to try and contact me to clarify anything about my situation and when I called them, they we get rude and hang up on me. Im very disappointed and would not recommend them even to my worst enemies

We rented a vacation property from Airbnb and paid 100% of the cost at least three months before it was due. One week before we were scheduled to leave for the beach, we received an auto cancellation from them because of an error with their billing department that did not recognize the split billing between our two families vacationing together. They have not offered any refund, they did not find us a place to stay, and their customer service is the absolute pits. We will never rent from them again

Must be the worst company out there to deal with. Very unhelpful. Take your money for your booking in full plus their costs without it showing it properly on their website. When you contact them and try to get a refund oh they will only refund 50% even though you have not taken the holiday. Also they don't even pay the holiday owner until you have been. Luckily we have been in direct contact with the owner now and all is ok but I would never ever ever recommend using Airbnb for anything. They are rubbish

Customer service is absolute disgrace! I would not even give one star. No matter how seriously you follow the policy and guidelines in spite of having explain over and over the same thing, I have just been told I will not get any refund for my cancellation which was well within the the refund policy time limit! With all the rising costs and other challenges world is facing this experience has been one the worst experience. Do not book with them at any cost.
I feel sorry for some of the good hosts who have gone above and beyond to get their customers the best experience.

Stay away is right. Although we did book with a host from airbnb, the host forgot to mention that machinery and noise in the surrounding area of the Waikiki townhouse is constant and one is unable to get away from it for a moment. We had the possibility of a hurricane coming our way so were advised to leave three days ahead but our host simply said, "tough luck!"... I would NEVER do that again. Uncomfortably hot during the day as well. No view at all... whereas it was listed as having a view.

My reservation was cancelled by the "host"... That's it. No reason given, nothing. This company Airbnb is really asking the public to take a chance and if the reservations are cancelled, well too bad. Go and find another place.

I had a 2 months reservation for Romania, the host seemed friendly and understanding, and everything was going great and shiny. Just until the moment I had to cancel my trip, because just 1 week before the flight my passport got stolen.

To be honest, when I filed for refund and applied for extenuating circumstances, I didn't expect much. Just "hey, it can't do any harm, right?" attitude.

You can imagine my surprise, when one of the support team guys contacted me and went through length to get all the details of the situation and give me the best deal possible!

As a result, I had a partial refund AND a voucher for the next trip. But, most importantly, Taylor was incredibly HUMAN in understanding the situation and her actual support.

You could feel that you are not talking to some automated response human machine on the other side of the globe. That's what was really precious.

Thank you, guys, I will definitely travel with you again!

Airbnb is not good for guests. It will do everything to protect the host's side, but not the guest. Our host blamed us in stealing her old towels and wanted to charge us almost 100 euros for this. Airbnb was entirely on host's side and they blocked us from placing a negative review about the host. We were trying to place it every day and were getting an error message. Called customer service multiple times and none help was given. Try to avoid their services

An Airbnb host cancels unexpected two days prior to the check-in date for a family New Year's celebration. When "working" for over four hours with the Airbnb Customer Service, all of whom are shocked that the limited comps are so expensive so close to a major holiday. Airbnb provided poor alternatives for a family trip, stating that other options were too expensive. Their solution was to receive a partial reimbursement after the fact. Not to mention this was after four LONG phone calls and four hours of nothingness. I expected more. My fault for assuming anything good from Airbnb.