Airbnb

We've had a "confirmed" reservation for a place in Portland ("Pent House Condo") for the last two weeks of August since April. We're supposed to leave for Portland a week from today and just yesterday the owner canceled the reservation citing an HOA rule of no rentals less than 30-days. Did he not know this before now? Curiously I checked the calendar for the unit and it shows "Updated today" (i. E., 8/4/15) and "Minimum 13 night stay". Apparently Airbnb doesn't do a very good job of vetting its listings and the people list on the site. Fishy operation!

Don't use Airbnb! It'll ruin your holiday! I just returned from my bali holiday staying in 2 airbnb villas... big mistake! They are Eco Artist Villa and Agung View villa. I visit Bali every year and this is my worst experience. Never have i had such bad service and overpriced low quality stay in bali. The villas are all not well maintained and dirty. Doors, fans, aircon, power supply and many things don't work! I paid booking fee of singapore $150 and cleaning fee of $160 for 3 nights booking ontop of my daily rate of $280 for a 4 bedroom villa. Its more expensive than resort and service are minimum, not what they advertised! And everything is pay & pay when you get there. Don't use Airbnb and ruin your holiday trust me!

Planned to go to Paris in early Sept, but needed to cancel due to Covid travel issues. Host has
Absurd "strict cancellation"(no refund after 48 hours of booking. Hotels don't even have this type of policy! He won't respond to requests for refund, Airbnb is backing him, keeping our down payment. He has our time rebooked, so he gets double pay, Greed of company is more important than customer satisfaction.
As long time Superhost, I will never use Airbnb again, and suggest others don't either.

I have booked through Airbnb for a long-term stay in Munich for work purposes. Since it is long term, I must pay rent on a monthly basis - roughly on the 22nd of each month. In May (2021), they charged me 1100 Euros twice! It has been 2 weeks and several phone calls and written complaints and they keep stating that the case has been transferred to 'the proper department'. There are no signs of the money being refunded! Do not EVER book through Airbnb unless you want to be dupped into such things.

Airbnb has the worst review system in the world. I booked a unit via Airbnb and the unit was terrible! I wanted to leave a bad review for the host but I got sick and after 14 days they banned me from writing any reviews! Then I realised that the host who knew that I cannot write a review on him, published a bad review on me in public coz I explained to him how things are terrible in the unit. Almost everything was not working! I asked Airbnb why I can not leave a review and they said it's our policy! I felt I was raped. Someone write something bad about you, he lied, and you cannot defend yourself. Never ever book with Airbnb. You only book if you are a trouble seeker.

I want to love Airbnb. In 4 stays over 4 mos - average $100/night I found some very aggravating things hosts could easily fix. My suggestions: Check your cleaning service! 2 coffee pots were filthy - one impacted with moldy grounds - Clean often with white vinegar! 2 places had coffee pots - no filters. I'll bring coffee but the correct size filters provided by host would be nice. 1 had awesome espresso machine - that didnt work. Dust! Sneezed all night at a $100 guest house - in the AM I found the wall at the head of the bed was covered in dust! Under the bed same (Same place with moldy coffee pot).

My girlfriend and I have had a room booked through Airbnb for the better part of two months or so. Imagine our shock when I had received an email from the host stating that the reservation had been cancelled. No reason, no explanation, just cancelled. You would imagine that a company would require its hosts to at least explain the reasoning behind their actions, but not all companies are Airbnb. To add insult to injury, Airbnb credited us $29 to go toward another booking. This seems like a fair gesture, if the reservation wouldn't have been cancelled literally at the last minute, that is. This left us with either having to pay a highly inflated price on a last minute option or choosing somewhere that wasn't particularly appealing to either of us. I took the refund. Airbnb is a failed experiment. You can't even contact them through email to express your displeasure. Save yourself a headache and just book a hotel.

RUN AWAY. Airbnb will not protect you if anything goes wrong, and sometimes it goes horribly wrong. In fact, they not only don't protect you but after they decide you aren't worth honoring their protection policies for, they won't even speak to you. Lest you think this is just my opinion, I'd encourage you to do some further research. A quick online search will review hundreds or maybe thousands of guests and hosts who have been screwed over by this company that pretends it's about community. The high risk is not worth the bit of money you save as a guest or the huge potential losses as a host.

When searching Airbnb for a Pet Friendly, Whole House place to stay in Nashville TN, do not select 1109 Pennock Avenue/Jared as the owner. I made this mistake- a week before my trip, I wanted to confirm it was ok to bring my dog. Suddenly my dog was too big, couldn't bark, etc. so the refund process begins. The host tells me if he requests the refund it'll "ding his account" so he asks me to submit the cancellation and promised I'd get the full refund minus the 10% cancellation. Two days ago Jared stated he sent the additional $400 on top of the $550 already refunded... he promised and outright lied about sending it. After my one and only Airbnb experience, I highly recommend you do not go this route. When I select pet friendly and whole house, I expect only homes with this criteria will show and this was not the case so they misrepresent properties. One word: fraud.

I have tried to use this service three different times. Each time I was trying to find accommodations that were near a specific address. And each time I was required to fill out the information before I could see the address of the site. By the time I had filled in the information and had gotten to the address, I had already booked without realizing it; and even if you try to cancel immediately you are still charged the "service fees". I will NEVER use this service again! I found a hotel that was approximately the same rate and I know I won't have any trouble changing the reservation if necessary.

Site is awful and misleading, hosts are not always response, and policy's and charges are misleading. I booked under a policy noted as "Full Refund" up to 7 days prior and had to cancel within 18hrs of booking and only got refunded half an no services fees which was clearly not what the policy stated. When I disputed they went into the page and updated to reflect a 50% refund. When I challenged them, I never heard any response back. Hosts are responsive until it comes to needing a refund and then they indicate they can't help that I must contact Airbnb and Airbnb tells you to resolve with the host. Once I finally found a customer service number I was on hold for 10 minutes just to be told that a representative will be in contact to resolve. 2days now asking if this was being reviewed and no feedback. Don't take the Risk! Book elsewhere!

Two days before my travel date, Airbnb canceled my reservation because of a past offense in the background check. Ive been renting from different hosts for a year, given and received positive reviews, never had complaints from hosts, and never had issues with them. Even though I got a refund, I still have to scramble to find a place to stay at the last minute. I did not attempt to contact Airbnb because Ive read that they give no help or response to people whose accounts they deactivated or banned. Airbnb say they dont discriminate, but they judge people by their past. An offense 10 years ago will get you banned. Its only a matter of time.

1. Prices is not what u seen on screen. The price you see on screen is just a scam to get you click the booking button. Price jumps all the times. They charge too high with their service fee.
2. I booked a room for more than 28 days and the return policy was medium on the post's website, even when I click into the "read more" tab, it leads directly to the medium policy. But it was not medium return policy. Booking with more than 28 days is strict policy.

I agree with this person. When you can't deal directly with the owner it makes you vulnerable to many fraudulent aspects. Many of these people are just dishonest about their properties. They call them luxury when the building is fifty or sixty years old, the concrete is cracking etc. The front web page for the property shows some low price, then when you click on it, suddenly the price changes. There are many extra fees that aren't listed and suddenly you're asked to pay far more than you originally were told. I won't book through these sites ever again. BBcanada.com has the best web site I've ever seen for booking a room anywhere across Canada. You can contact the owner directly, ask for more pictures, ask the questions you want answers to not what the website wants you to answer. Someone needs to open a site like that in USA and Mexico. I'd book through them any day and I don't have to pay a $30.00 fee to the website. MUCH BETTER SYSTEM!

Utterly disgraceful company. We have been burned twice. We were stuck with absolutely nowhere to stay after a 7hr drive with kids and unable to get hold of anyone for over 12hours. Airbnb could literally not care less. I just wish I'd read all the reviews. You are not protected with Airbnb.

I would like to share an extremely frustrating experience I am having with Airbnb, where I am a provider of boat and kayak tour experiences. For over 20 days now, my experience has been blocked by the platform due to a new policy requiring insurance coverage of $1 million. As a legal and responsible operator in Portugal, I provided all the insurance documents required by Portuguese law, including liability insurance, boat insurance, and personal accident insurance.

After a long wait and numerous attempts to communicate with the support team, I received a response stating that my insurance was not adequate and that a specific "maritime insurance" was required. However, in Portugal, there is no insurance with such a designation. Portuguese insurers offer exactly the types of insurance I have already submitted to Airbnb, which are fully legal and valid for operating my business.

I have been trying to resolve this situation for more than 20 days. I have sent several emails, made more than 10 phone calls, and the only response I receive is to "wait." The chat with the support team has been unhelpful, with automated or empty responses, without any concrete solution. This incompetence on the part of the support team is causing me daily financial losses, as I cannot operate my experience and am losing customers and revenue.

I demand that Airbnb resolves this situation immediately. As a partner who generates significant revenue for the platform through the commissions paid on each experience sold, I feel disrespected and undervalued by the lack of response and solution. If my insurance is legal and valid in Portugal, and there is no clarity on what type of "maritime" insurance is required, Airbnb needs to recognize and accept the documents I have already provided, or give clear and feasible instructions.

I am awaiting an urgent response and the immediate reactivation of my experience. It is unacceptable that a long-term partner is treated this way. I will continue to expose this situation until it is resolved.

We live in a culdesac of 5 houses. Two are now full time AirBnB's. One is owner occupied and that host is a great neighbor. The other is investor. There's been an issue with trespassing guests. Owner occupied, direct contact and understanding about this issue. Investor host became hostile. Fast forward to a gram and a half of crystal meth found in front of the investor property. Called the sheriffs department to collect it. Contact the host (the only way to do so is having an Airbnb account and using contact host option) to let the host know significant drugs were located in front of the house possibly by the cleaners. The hosts response has been threat of harassment lawsuit, being reported to local law enforcement, etc. AirBnB just gives lip service. No one is actually helping normal people who own their houses. We are going to go full on opposition.