Nicole F.

Site is awful and misleading, hosts are not always response, and policy's and charges are misleading. I booked under a policy noted as "Full Refund" up to 7 days prior and had to cancel within 18hrs of booking and only got refunded half an no services fees which was clearly not what the policy stated. When I disputed they went into the page and updated to reflect a 50% refund. When I challenged them, I never heard any response back. Hosts are responsive until it comes to needing a refund and then they indicate they can't help that I must contact Airbnb and Airbnb tells you to resolve with the host. Once I finally found a customer service number I was on hold for 10 minutes just to be told that a representative will be in contact to resolve. 2days now asking if this was being reviewed and no feedback. Don't take the Risk! Book elsewhere!