Airbnb

I just received notice less than 2 weeks from departure that my airbnb reservation in Chicago was canceled. The same thing happened the last time I booked a reservation last March in San Francisco. I am attending a conference and the conference is sold out at this point. This makes it difficult to find reasonable lodging so close to date. I have used airbnb for years and it seems service is not there anymore. Will look for another service.

First off, their website is not reliable - very difficult to maneuver and sometimes just not working. Communication with airbnb? Forget about it - their whole business model is to never have any communication with any guest ever! If you have a problem you're on your own. Also, they lie about the prices - get you to commit, then jack you with fees. It's hit and miss with the owners - you'll have no idea who you end up with or what the place is like. It's just not worth the risk and I see it getting worse as more dishonest and unethical people jump in for a payday.

I will spend the rest of my life making sure no one I know stays through AirBnB... I experienced an extreme form of Nazism when a guest came to torture me, steal from me, humiliate me with my neighbours by begging them for weed, and then the Airbnb Nazis telling me they will close my calendar and do an 'investigation' took my earning power. They are corporate billionaires associated with Nazi style authority against consumers. BEWARE!

I booked an Airbnb two months before a business trip with my children.The Airbnb host cancelled my reservation less than 5 days before my trip.

I spent a full workday investigating alternative accommodations and communicating with Airbnb. The only available hotel room I could find was three times the price of my Airbnb property but without the amenities of my previously reserved (and paid for!) accommodations. Airbnb refused to compensate me for the full additional cost I incurred because of the host's unprofessional cancellation. Customer Service was slow and borderline rude.

This organization clearly is not interested in customer satisfaction or host accountability. I will never use their services in the future.

#neveragainAirbnb

The property has 'parking on premises' according to Airbnb's website.
It doesn't.
It has 'on-street parking'.
I reported this to Airbnb and they investigated and informed me that the problem had been resolved.
I checked.
It is still claiming to have 'parking in premises'
So I contacted Airbnb again and they told me that the matter was closed as they had resolved it 'in accordance with their internal procedures'.
Their 'internal procedures', presumably, saying that not resolving something is the same as resolving it.
Utterly useless.
I've enclosed a picture of the on-street parking…

All their property descriptions are glowing... they lie. All my experiences with their properties have been abysmal. And when I wrote a recent review with 8 issues ranging from watered down bath products to weedy and rocky yards and broken furnoture, they refused to post it claiming I gave out the location... which I didn't. They only post good reviews. I will never book with them again.

Why would we pay for a booking without speaking with the hotelier/proprietor? Airbnb blocks every attempt to communicate outside of the site so it is impossible to speak with the host. Speaking goes some way to reassuring the guest of authenticity. Who would be prepared to pay for something only to find out it wasn't what they thought plus their refund policy is entirely in favour of the host and clearly and amazingly states; you may, or may not, get your money back...

Found a place we wanted to stay and gave credit card info, etc. Then had to "verify" my existence by posting a photo that looked like my Facebook photo. I did. Then there was no place, none, nada, to send it. I kept getting emails from airbnb that I had 9, then 6, hours to verify. No way to contact anyone to see why my photo id didn't register. Finally, got an email saying my reservation was cancelled and the depost refunded. Yay! I booked on Homeaway.

Airbnb is terrible because it allows hosts to lie on their profiles. Several hosts' profiles say they have 1 night minimum, but when I messaged them about it, they either blocked the days I wanted to visit, so I couldn't book or they told me they suddenly had a 2 night minimum stay. And as many have mentioned, they have teaser prices and then tack on large fees making the price triple the original. I'm quickly found this is a service I should never use.

Airbnb has little to no support for their host's. It takes them literally weeks to help handle guests who have destroyed your property and then punish the host by cancelling their future guests. I have been waiting for them to handle a situation for almost 4 weeks now and have had my listing removed because the guests gave all 1's for ratings and since I had a 4star rating prior (only had 7 reviews to begin with) bringing me below 3.6 (required to use their platform). They haven't returned calls or seen my pictures for verification. They allowed the guest to extort me on my personal phone stating if I didn't refund them they would give a bad review. Well, after determining that their claims were false and they had stolen a mattress I refused refund of any sort. The guests put a bad review, allowing the next guest to try and extort me also. Don't do business with Airbnb. There are many other platforms a person could use that actually will stand behind their host and protect them from.

The experience overall was good as a host, But i do have an issue with not being informed/alerted that i had to provide an identity to withdraw the money! It's basically hidden info on the site while it should be very clear to me before i proceed to have a guest in my house, It's been a few months and the guest is gone and i still can't receive my money(That i started the whole thing because i was in need of it at that time), I can't do that because i don't own a passport and that's the only option they gave me to prove my identity so they made it even harder for me!
That's an issue or that's what i think is an issue.

I went on Air BNB and looked for a place to rent in Wildwood Crest. I found a decent price for a place but was discouraged because there was a 175 dollar cleaning fee. That is just insane. I don't know how they manage to find people to pay for something like that. No thank you!

Good Afternoon, I work for Guardian Property Management Inc in Kitchener, Ontario Canada. We have a tenant who rented a two bedroom condominium apartment for himself on a one year lease. The condominium management company and board of directors brought it to our attention that our tenant does not live in the unit but immediately started advertising the unit on VRBO and Airbnb. We contacted VRBO and explained to the company that our tenant does not have the owners permission to rent out his unit. We also explained that this activity goes against the condominium rules and regulations which the tenant has signed. VRBO promptly removed the listing. We then approached Airbnb and received the response that they cannot take down the listing. Only the host can take down the listing. I am writing this review in hopes that Airbnb will change their policy to prevent Illegal Airbnb Listings. Thank you for taking the time to read my review. Joanne

It is a rare occasion for me to spend this kind of time saying negative things about people or things. I must admit upfront that I was never actually a customer. I was too disgusted with the application process to ever actually be a customer. Seems to be more of personal information gathering apparatus than anything else. With a few modifications, It could easily be used as an instrument to measure frustration tolerance. I am glad I took the time to write a review because I saw all the negative reviews along the way. I rest assured that it wasn't "just me"... looks like the thing sucks as bad as I thought... maybe even worse (that would be hard). I do highly recommend it to those who enjoy frustration and disappointment.

The AirBnb fee structure totally sucks. I have two Guest's who are complaining at me. The way you calculate fees is in transparent, the way you display the fees is crap, the method of describing this to the Host and Guest at price point is confusing to new users and frankly dishonest. We should have to "discover" your fee structure - it should be laid out in clear English. Please fix else I will be subscribing with competitors. Thanks