Airbnb

I've been trying to book a property for the first time and then got blocked. After a verification process I've been told that my account has been deleted and I am not allowed to use the service in the future. I asked for the reason and received ZERO explanation. Avoid this service.

The airbnb strict cancellation policy makes no sense when booking many months to a year in advance, which one sometimes has to do. For example, to ensure lodging in Iceland, it is necessary to book a year in advance. A strict cancellation policy that requires the forfeiture of 50 percent of the amount paid if cancelled 6-12 months prior to arrival makes no sense. The strict cancellation policy should be re-defined to state that cancellations made prior to 6 months in advance will receive 100 percent refund--not 50 percent.
Also - it is impossible to get a question answered by the management/administration team. No phone numbers and no email addresses. Just an endless loop of Q&A - very frustrating.

I have read positive and negative comments on this site. All I can tell you is that airbnb is for the person who would like to save money and experience something other than a hotel and it also is good for the person renting who has the extra space and can earn some income. It may not perfect, as hotels/motels are not either. But if you are adventurous and want a place for less than you would usually pay for a hotel/motel, then Airbnb is for you. Do Not expect the Ritz Carlton if you are paying a minimal rate. This company is an A in my book.

Extremely frustrated and disappointed in #AirBnb. Due to a name mix-up and a mistake with the background check, they cancelled my reservation, deleted my account and have yet to refund my $400 that I already paid. There are a lot of Lori Stevens' in the world, and this one does not have a criminal record. All they need to do is cross reference SS# etc. I have opened a dispute with their background check company which will take 30 days to process and I have spent all morning on the phone. I know a lot of you like the company but I am not impressed.

Quite literally no service. Aircover is nothing and provides no security. If you are in a foreign country in the middle of nowhere and have booked something that is completely inaccurate or even a safety hazard, then there is no help. You're on your own. So good luck with trusting private bookings with no screening that has reviews written by friends and family.

I have been hosting with Airbnb successfully for 15 years, gaining raving reviews, until a couple of problems. Two relating to guests' damages, that they never paid, invoking the most stupid rules (like getting a receipt for a 30 y. O. sentimental value object) and one, the most sensational, happened yesterday when they forced a perfectly happy guest to check out, menacing her with arcane threats, but without giving a concrete reason. I came home, she had checked out... Not a word, not a note, NOT A MESSAGE FROM AIRBNB! I've been trying for nearly 24 hours to find out what the problem was, I was promised calls in 15 -30 mins from the "case specialist" three times, but nobody has called me back after numerous calls and messages of mine. It's simply outrageous and this is not the end of it!

I have been a host on Airbnb for 2 years and have had multiple comically bad experiences with their pricing and bookings system. I had to turn off instant book after a short trial because it was a huge money loser that pissed off guests that were in the process of inquiring about the same dates. I recently tried the 'smart pricing' feature which is really 'dumb pricing' as it cut my prices to half of what my place has historically booked up for. I am leaving a bad review publicly as I could not find a feedback area on their website to give the same feedback directly to them so the review must go to the world on a 3rd party website. Extremely displeased with the Airbnb programming. Has always been poor - great concept, extremely poor execution.

I had been using AirBnB for a few years with great success. I had a 5 star rating from all the stays I had. Then one day randomly, as I'm trying to log in and book another stay, I get a message to confirm my identity and send photos of the front and backside of my drivers license. I did and get told to wait for a response. After 64 days I finally got one. It was that there was an incident from my last stay (that they claim they could not talk about with me) but that they were banning my account. I have an email from the homeowner who said I was the perfect guest and would be welcomed anytime. Never received the email from them following up. I lost money as they charged me for whatever fee they felt like and said the decision is final. You can actually go on google and find countless other posts about people dealing with the same thing. Use VRBO instead or some other 3rd party if you can.

I'm an Airbnb super host which means I've been hosting on Airbnb for a long time and have excellent ratings. Had a guest who stained our high end carpet with charcoal across two bedrooms. Guest sent a copy of a video - which means you can't do any forensics - and Airbnb claimed they could see stains. I had the video professional analyzed and the company told me there's nothing you can do with the unoriginal copy. Airbnb "claimed" they could see stains in the video which they claimed was taken when the guest arrived (we just left the home in immaculate condition). Fraudulent liars. Will never use them again as a host or as a guest.

I attempted to book via Airbnb. Provided all required personal and payment information as usual. The system required me to upload a photo of my ID (such as Driver's license or Passport) to complete the process. I feel very reluctant to do so and tried to address that issue directly with Airbnb to no avail - I first got several responses from its AI that direct me to links in Chinese which I don't understand. Then it repeatedly sent me texts and emails telling me all they need is "a photo of yourself" or a "selfie." But when you log in again you will find that is not "a photo of yourself" or "selfie" but instead a type of government-issued ID. As a customer with many choices like Homeaway.com etc., I view this requirement is bizarrely unjustified and wanted everyone to be aware of it before you try to book with Airbnb.

It was my first and definitely the last experience with using Airbnb. I am highly disappointed with the way they handled my case. The case manger literally took into account the superhost's site of story over mine. Airbnb provided zero support upon staying in a "sparkling clean" and "safe location" in Paris, reservation run by the superhost. Horrified to discover I slept on filthy stains of god knows what in the neighbourhood full of prostitutes.
Airbnb literally chosen to keep a good business relationship with the host over my safety. It is a questionable how on earth a rude and sarcastic owner of the flat could be the superhost. Please note Airbnb's replay to my complaint regard the suspicious stains on the duvet covers was this is not a hotel sparkling clean' standard so please watch out for the misleading descriptions. At the end of the day is down to business deal and making money rather than your comfort and safety.

We rented a house on the Big Island, HI and right before the trip we found out by pure chance that the whole village was wiped out by lava almost 5 years ago... Arbnb is still renting the place... Now I am trying to get my money back and from what I encountered already, it is not going to be easy. We will NEVE EVER use this platform. How on earth you rent out a house that was destroyed almost 5 years ago. I don't even know how to comment on this. Be aware who you are dealing with. Scammers

This has been the most frustrating experience I have ever had. Booked a reservation with Sussan, and then found out she was a fake. I guessed that the validation process with Air bnb is lacking. Then after couple of conversation with the friendly agents, they gave me a small additional credit, however i had to fork another $1098, to later find that Sherry has cancelled it in lieu of double booking. I have spent far too much time with this website, and can't afford to pay another grand to take the next option. This has been absolutely a horrible experience.

Wish another perform would begin doing what airbnb does but do it better.

This is the second time I've had a refund and they lie and say they refund it immediately but your bank might take longer. 10 business days later i called my credit union. Airbnb didn't release the refund. They would have knowledge of this. So airbnb lies and doesn't release the refund. Who knows how long it will take.

They also stopped splitting co-host fees and will only payout to one person. As a person who cleans for hosts this is particularly frustrating. I'm frustrated and the hosts i clean for are frustrated. They have had a ton of complaints about this and it's clear they plan to do nothing.

Someone out there who is computer saavy, please do a better form of airbnb. I'll be your first client.

I'm an international student from the UK, but my family is originally from Iran. I'm studying in Tallahassee, Florida. My dad wanted to come and visit me, he lives in Sweden. I recommended he try out Airbnb because he's kind of stingy haha, and hotels here can be expensive. So I helped him find a couple called Scott and Cindy who seemed nice. He contacted them, told them he is travelling from Sweden. But he has a very middle eastern name, and they asked him about it. He told them he's originally from Iran and they said they'd have to think about letting him stay with them. I'm very offended on his behalf, they are basically judging him and his character because of where he was born. It's very offensive. He eventually found somewhere else to book so all if fine but I needed to vent.