Phuoc C.

I attempted to book via Airbnb. Provided all required personal and payment information as usual. The system required me to upload a photo of my ID (such as Driver's license or Passport) to complete the process. I feel very reluctant to do so and tried to address that issue directly with Airbnb to no avail - I first got several responses from its AI that direct me to links in Chinese which I don't understand. Then it repeatedly sent me texts and emails telling me all they need is "a photo of yourself" or a "selfie." But when you log in again you will find that is not "a photo of yourself" or "selfie" but instead a type of government-issued ID. As a customer with many choices like Homeaway.com etc., I view this requirement is bizarrely unjustified and wanted everyone to be aware of it before you try to book with Airbnb.