Airbnb

My rating is below zero.
One month ago I couldn't access my account so I contacted Airbnb to find out what's going on. Only after two week they made me able to re-enter my account where I see that someone had used it for a travel without my knowledge. Now A MONTH passed by and they are still not able to let me know what happen and if there was any debit from my card.
Very unacceptable way to "keep our community safe" as they like to flaunt.

I'm sorry for the problems other hosts have had with receiving payments, and how some guests complained their room wasn't up to cleanliness standards. THere is a way to post concerns on the site to alert future travelers. I am a host with six rooms available in my large home on Maui. I have a housekeeping staff that assure each room is spotless before a guest enters. I have been paid promptly by airbnb and I love that they handle the monetary conversions from the euro and send me a direct wire in US dollars. So many people have had great experiences with airbnb I want to add that it has been awesome for me and for my guests.

Easily find every partially inhabitable apartment in major cities around the world. In London and New York, there are lots of Airbnb apartments that have problems (i. E., mold and no heat, respectively) that are serious enough that the owner doesn't want to live there and probably cannot sell it.

Customers should be aware of this risk. Because Airbnb customer services is basically nonexistent, or has no phone number, don't expect help with any problems in the apartments.

If Airbnb wants to keep its economics, it needs to deal with the apartments that are fraudulently promoted using its application. Users should require a bigger discount versus hotels to take the risk.

Airbnb uses hosts, "Barry" in this case, to confirm requests for specific properties. In our case, the host had 5 properties all in the same complex in Sea Pines Hilton Head Island. One property had a discount rate of $375 per night which we requested (the bait). We were then told after 24 hours that that unit was no longer available but one at $480 per night was (the switch). To me, this is unethical and possibly fraudulent behavior. I will never use Airbandb again. I recommend everyone use VRBO.

This was the worst experience I have ever had with an Airbnb (worse than any hotel for that matter). The place is in very rough shape and the yard is an absolute disaster. The place itself was below average and several pieces of furniture were swapped with stained and dirty furniture after the listing photos were taken. Shortly after arriving a rat ran past us in the living room and my son and daughter absolutely freaked (yes, I said rat). We then immediately left the property. I did some homework and it looks like the owner has been a notorious slumlord in the area for years and has numerous lawsuits against him. I cannot imagine that the city gave an occupancy permit for this place and suspect it isn't legally inhabited.

I had to drive around at 10pm to find a safe place to stay and Airbnb representatives did little to help us. I am reconsidering ever using Airbnb again now that I know that there is no vetting of the properties conditions or their owners. All I can say is WOW!

We were scheduled for an Airbnb property rental during our spring break. Two days before departure the President declared the country in a national state of emergency due to the coronavirus. Airbnb was uncooperative, as well as the owner of our rental house, to allow us to reschedule our visit. There was no offer to help in any way, just a curt "hey I'm losing money too for cancellations". 0 customer service. Save yourself and use a hotel which will work with you for unforeseen, national events impacting your travel.

Air BNB is only giving 12.5% on bookings tell may 30th. After that they expect hosts to get bookings which is completely unfair as there are no bookings left. This 250 million dollars they put aside only gives less then 100 dollars a booking. This is not close to enough to pay for Bill's. Us as hosts can select how our cancellation policy will be and mine is the hardest setting, yet I'm not getting enough to pay for the Bill's? Over all never would use this service ever again. Someone needs to sue air bnb. They are braking the host contract which has screwed me and many hosts over in the past but this is not allowed.

I have been waiting for over a month for them to get me a payment for my first hosting. Some problem occurred with them sending a check and then they couldn't find it. I sent a message, it was ignored. Tried for half an hour to find any phone number, called and the issue just got passed on to someone who sends a senseless reply every two days or so. I call to complain and they say there's nothing they can do. I'm preparing to take legal action against them at this point. So incredibly frustrating!

Airbnb is very anti-host and forced me to refund a guest who complained about construction noise that was beyond my control. I did give him a week's notice about construction as soon as I found out, and also offered to let him end his stay without penalty if he wished to find alternate accommodations. He chose to stay, and Airbnb still intervened awarded him $895 as a refund using their Refund and Rebooking policy. I would like Airbnb to give me my $895 back because this was awarded to a guest who simply wanted a free stay. Airbnb has as of yet provided no reason why they awarded him a refund, since outside construction noise is outside of host control and not mentioned in their refund policy.

So long story short, I own a home that my husband and I have spent a chunk of our lives fixing, remodeling and shifting from shack to chic. We rented it out and made a terrible mistake visavi renting to a deadbeat who posted our home on airbnb. Obviously that is our problem; however, when we contacted airbnb to remove the listing, they refused. We are evicting the tenant and will have him forcibly removed in three days time. Unfortunately, for those unsuspecting airbnb and renters, our home will once again be ours and they will not have a place to reside over the holidays. Bummer! Terrible service. Their modo should be "Screwing landlords and customers alike."

This was my first experience and last with airbnb, i wanted to rent out flat so opted for the free session with photographer, he came took pictures, and never uploaded them to the site, i contacted airbnb 5 weeks later as he said it will take 4 weeks, they just messed me around, and said shall we send another one, i said no it's a waste of my time, they sent me emails weeks after the trail had gone cold...
I ended up getting a mate to do it, who done a good job, but nobody rented the flat anyway.
After reading the reviews I'm glad it was not rented..

With the Covid-19 pandemic creating havoc for many of us you would think companies would be working with repeat customers. Not Air bnb though. We booked accommodation in Northfield VT in November for an event at our sons' college (Norwich University). We were informed that they will not be going back and therefore all events are cancelled. We went to cancel our booking, with over three months' notice, and were told we would only get $67 back from our $583 deposit. Air bnb have not answered any of our attempts to contact them about this situation. Air bnb clients make a lot of off season booking through Norwich University families. I intend taking the matter up with the University and Parents Association to get them to remove Air bnb from their accommodation information recommendations.

This company is horrible. They have zero concern for the guests and it sounds like zero concern for the hosts. They are only interested in getting paid. I had a bad experience and the Airbnb rep was totally biased in keeping the deal alive. I even told him at at point that he could at least try to sound objective. Airbnb will be vaporized by fast moving information on the Internet. They have a cumulative score of 1.3 stars over 2 review sites with 2K reviews. That would be poetic justice... the Internet giveth but it will also taketh away. They sound like they will overtake Comcast as the worst company in America.

I've tried Airbnb twice now in Naples, FL., and Scottsdale AZ. I chose higher end properties both times because I wanted a really nice quality experience. How much? I paid about $650 PER NIGHT at both properties. The Naples place had no TV service: they expected you to have your own plan to feed into their system and the Scottsdale place said they had internet but NOPE. Both times the owners got nasty and made excuses as to why their properties sucked. And by the way those issues were the biggest issues! The rest I just chucked up to travel issues, but you might not be as tolerant after a long day of travel. That's 2 out of 2 having major issues. And like I've said, the most troubling part about it was the unprofessionalism of the owners. The concept is suffering because this is just some extra cash for these people: they don't care about your experience. So if having tv and internet is important on your vacation, then look elsewhere.

Airbnb cancelled our prepaid reservation at the last moment and ruined our vacation plans. We prepaid the reservation 3 weeks in advance. On the day before our 9 hour drive to that location, we discovered that we had never received a reservation destination address. We asked by email: What is the address? We were told by the "host" that the address would not be provided until the day of the arrival and apparently not until shortly before arrival because the "host did not want people arriving early". We emailed back that never before in all our travels had our destination address been kept a secret. We emailed a strong demand note requesting the address. The address was finally sent, but then our reservation was cancelled "because we were too aggressive and host did not like that". Thus ended our
One and only attempt to use Airbnb. We are warning our large circle of family, friends, and business acquaintances to avoid Airbnb like the plague.