Airbnb

I have always loved the Air B&B platform and concept. Almost all my experiences and stays go amazing. Although their customer service is awful. Robot chat online for 10 minutes before you get a phone number. They are in India and seem to be trained to escalate and make you angry so they can have recorded data that you are just an angry person for their lawyers. If you ask them if they are even in the USA they claim your being racist and make political remarks, once you are pissed off they professionally say "We are not allowed to disclose our location". Horrible experience. Bring customer service back to America! Why would I want to do service with a company that won't tell me their legal jurisdiction if they are lawyering up on me?

He company has a very low standard for their hosts. They pretty much allow all sorts of scammers to "rent out" their "house." We had a major issue with an apartment, and Airbnb's customer service desk is simply not available to help. To begin with, you can't find their number on the website. The company purposely hide ways to contact them on the airbnb website. Once you find their number, (google search), typical wait time is about 30 mins. If you want to rent from Airbnb... do it at your own risk. Our host scammed us out of 160 dollars and Airbnb, after admitting the scam, refused to help.
Edit

I have stayed in 5 airbnb's now and all but one had problems. Either smoking, not clean enough, no toilet paper, one guy even had a party while we were there and were making noise until 4am. Now I realize part of it is that I like my privacy, quiet time and things to be really clean so I gave airbnb another chance and rented an entire apartment. Everything was fine in this apartment until we flushed the toilet for the first time and a horrible sewer smell started to fill the air. The host was completely aware of the problem too when I emailed him about it.

Unless airbnb is the only way you can afford your trip it should be avoided at all costs.

DO not put your listing on AIRBNB. They delay your payments and its been almost 3 months since the last person checked out of my place and i still have not receive my money.

The customer service sucks and they pretty much use standard templates to answer you

I had only had good experiences with airbnb until this spring. A host in Seattle mis-represented her property as a studio in a house, and it turned out to be a glorified room with paper thin walls, extremely loud people staying in other parts of the house, and mold that made my allergies even worse. I had to cancel after one night, and offered to pay an extra night plus any cancelation fees. She already had my money for the entire month. After no reply from her, I got airbnb involved. I reasonable asked for two thirds of my money back. At first, they responded and said they were looking into it, but after follow-up calls/emails, nothing more from them. I would never use airbnb again!

Too many scams with services being listed in descriptions that you are asked to pay for, non existent plumbing where pipes are emptied into buckets and then buckets need to be emptied, inaccurate descriptions and sometimes dirty, mold and vermin invested.
AirBnB does not track complaints and allows hosts who have been on the service for years to delete their reviews. It is obvious this could also be tracked, easily.
Too often when I have refused to do a rental deal outside of AirBnB or decided I did not want to spend more time the hosts have gotten angry.
The prices are quite inflated and the gentrifying that occurs contributes to displacement, poverty and disenfranchisement. I could not attach an image of the reciept for verification.

My wife and my daughter have been struggling with bed bugs after I rented a place at Airbnb. I used to rent vacancies over Booking.com in trips for more than 10 years and never had any problems. I was my first and last time I booked eith Airbnb. I never forgive myself. The landlord knew this major issue but did not let us know until we got too many rashs. They just think for making money, not their guestsc health and safety!
Airbnb customer service is awful too and they just wants to buy time until you leave and closes the case for ridiculous reasons!
They are not accountable at all.

Avoid the horror. Aside from the outrageous fees, the real problem with this "service" is that they do not use a third party to police complaints. We recently stayed at an establishment who claimed that we caused more than $350 in damage. As a clean professional couple with no history of such activities, we were shocked. Close inspection of the "damages" revealed that the hosts were just trying to give their place a facelift -- free of charge. Airbnb sided with the hosts for reasons that were never explained to us. Forget trying to talk to someone over the phone - they will not do it. Also, forget receiving meaningful emails - everything they send is boilerplate. Extremely high risk to save a few dollars.

Although I cancelled my accommodation within 24hrs, in writing... Airbnb refuse to issue me with a refund. One unprofessional person in a chat room has made this decision on their own and won't provide me with an address to make a formal complaint to allow my case to be heard fairly. My host agreed that I had cancelled then she quickly changed her mind, probably when she realised the financial benefit. They definitely favour the host over the traveller "Beware of these scammers, sadly we are living in desperate times, one wrong move and they are on you like a parasite!"

My family and I stayed at an Air Bnb for the first time recently. Never again. We arrived to a bug problem, were unable to enter, came he next day, had no bedding, no towels, the property was misrepresented and my daughter even cut herself on a broken mirror on the floor (what? Why was that there!)

We had many altercations with the staff and got none of our money back after enduring their condescension, absurd complaint policies, and general ignorance about how to deal with a human. Never again. Would never recommend this service. The cost is inticing but this was the worst travel experience of my family's life. Never again.

After hours of searching and reading countless positive reviews, I finally settled on a charming apartment that seemed perfect for my getaway. However, upon arrival, I was greeted with a that was any neighborhood that was a safety concern for my family and disgusting filth in the pool the extreme nasty order in the fridge and all the garbage piles up outside and worst of all the bugs we found in the bathroom. Yes left the property immediately ask for a refund and was denied I refund of
$2586.03 all because I did not take pictures.

This site is a joke! I have a beautiful log cabin in Canada and it can sleep 10 people Airbnb think if a renter asks if they can stay but might be a few more that when in fact it's 20 people - camping out arpeggios be your home - you have to allow it. The support staff are anything but supportive. You get told one decision, paid, then a different decision and money clawed back. BUT they keep their fees! Delays of several weeks occurred so all round bad news! No liability no responsibility so if you value your home RUN

While I loved the location of my Airbnb, and the place was spotless, I was charged a cleaning fee, but required to strip sheets and place with used towels in a specific area, combine trash from all trash cans into one, wash dishes, etc. Also, the stairs to the 2nd floor apartment had no railing, which is pretty dangerous for an old lady like me who is carrying luggage. I think Airbnb should notice things like this and talk with hosts about their attitudes towards guests. I am very respectful of hosts' properties, this seemed a bit out of line to me.

Airbnb has little quality control. Premises not clean either time. Linens and sheets almost clean. Most recent rental had a torn down motorcycle in the driveway, half eaten food in the refrigerator, clothes stuffed in closets almost 4 ft deep, no room for ours on shelves, hangers or drawers. One room had over 20 pairs of old shoes on a rack and smelled of BO. Carpets weren't clean or even vacuumed. When we complained to the host he asked if we understood Airbnb. We do now and will avoid future exposure to the aggravation.

They don't require hosts to review you so if you don't meet the minimum of 3 good reviews you can't book less than a week in advance. Ridiculous for someone who travels from one airbnb to a new one multiple times a week. The only message I received when trying to book places was that there was a safety concern after I went through all the trouble of filling out info multiple times. When I called support they couldn't do anything but agree. I had 2 out of the 3 reviews needed. No bad reviews. Almost 100 stays and i've only had 2 hosts review me. What is the benefit of this rule for airbnb? At this point I will be bringing my business anywhere else like vrbo which isn't so strict.