AgodaReviews 4,435

I had no problems with this Apartment ( Proximity Apartments) it was close to everything night clubs shopping centre buses rainbows end the veiw from my room ( 15th Floor) was fantastic you could see everything the only problem I had was getting my fat arse back to the apartment room after a big feed of steak eggs and seafood in the shopping centre. There's not more to add but to enjoy. I found the staff ( Her name was Jayne) very helpful and the price's very reasonable for the amount of days that I stayed there ( 14 Days)

Great pictures of many different types of accommodation. The option to choose room types and board basis within each property to suit my party size and requirements was very useful. The filters helped narrow down my requirements. The only thing that I disliked was the annoyance of the original price increasing by 10% during the booking, Whilst I appreciate certain taxes and fees have to be added, I would prefer to see an all inclusive price at the beginning.

I booked this "resort" called..."MY AN ONSEN SPA AND RESORT" in Hue, Vietnam through Agoda Website.
It looked very nice "in the pictures" and sounded very nice and tranquil.
BUT... upon our arrival, which was 45 minutes from Hue Airport, we were shown our bungalow suite and realized we would be sharing he bungalow with very LARGE spiders and other insects.

The building literally had spiders in the tubs, floor, walls, bed, and coming out of the drains.
Water bugs, centipedes and millipedes were also running for cover when the lights went on.
The room reeked of rot, mold and mildew. The floors were wet apparently from the humidity (?)
The bed was sunken down in the middle as if a boulder were placed in the center of the bed.
We fled the room in horror!
Staff were not understanding but did offer us a small room for the night. Unfortunately that room was filth and the sheets had blood on them. They cleaned up the room and gave us a can of BUG SPRAY (no joke).
We were going to eat at the restaurant but was told by a staff member that I would probably get sick as I was a westerner and my immune system could not take the garbage they were serving.
We had to drive back to Hue just to eat.
Next day we checked out. No apology, just told we would have to go to Agoda for a refund.

Agoda did finally give us a refund and $50.00 for taxis, however the resort told Agoda that they would not give Agoda a refund.

Agoda is not the only travel site that features My An Onsen Spa Resort, and while I do not directly hold Agoda responsible for the condition of this "Resort from Hell", I find it amazing that they continue to list this place on their website.

Be warned, the My An Onsen Spa Resort in Hue, Vietnam is beyond a doubt the most heinous place I have ever visited.

We were lucky enough to get our money back, but others may not be so lucky, so book at your own peril.