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Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Booking was easy and quick and I would book this hotel again.
Quick and easy.
With offers for upgrade to better room too.
Have used Orbitz and Kayak was pleasantly surprised to find an easier site to navigate with deals that rival other major search engines. Plan to use them in the future!
I delight to recommend the friends to this web-side for hotel booking service in the near future. Easy and very effective
I keep browsing other website for my trips to Singapore and Malaysia, don't know why because I always go back to Agoda. They offer the best deal all across Asia, the website is clear, easy to use and you get all you need to know about the hotel.
From my cell phone I just walked through the simple process outlined and booked a luxury resort in Bali for less than half the price of the resort rate! Love this site!
My reservation is always very smooth. Thanks Agoda!
Value for money, best place for foods and safe parking allocation
Friendly & helpful Customer Service -Call them to infm that i hv accidently booked hotel without sign-in to my Agoda member & the staff hv suggest that they will cancel my booking without any additional cost.
I like Agoda and recommends them to my family and friends for our / their accommodation needs because we get the best deals online. It's also very efficient, convenient and easy. One thing I like about them is the flexibility. You can always pay at a later time and will not cancel your bookings unlike other websites.
Agoda reward points program is quite nice and my husband loves its interface because it is easy and clear. He suggests everybody to book hotels through it.
When i travelling around Asia, i always use Agoda website. It's clear and easy to used.
Agoda is easy to use, the search criteria is great and the booking process was simple, with great benefits such as free cancellation and date changes at no cost.
It is hassle free to make the booking. If only the login to access my member profile is easier and more straightforward.
Very helpful and user friendly website for booking Asian properties. Efficient and safe handling of credit card charges too.
I have found that the website is very easy to use, it's customer-friendly. Book hotels take such a short time especially when I log in to my account and all my details are filled in immediately.
Thank you.
Booking with agoda is fast, easy, and reliable. It's as easy as 1-2-3.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.