AgodaReviews 4,434

I hate to say this. I have been a good Agoda customer (ID *******136 I planned my holiday since 17 March 2016 and got a good rate with Agoda then. Agoda have no right to cancel my booking ref. ID *******. Not even any attempt to call me on phone to confirm prior to the cancellation. Although Agoda have sent me an e-mail notification on 27 April 2016 to inform that they could not charge my card. Bear in mind not everyone have access to their mail all the time but at least have courtesy to call me on phone or sms whatsoever. Particularly for super peak season like that it is not surprising for Agoda to do so because of the higher demand and better rate gained. All I can say is Agoda have no mercy for customer. I call up Agoda to reinstate my booking but was told all booking full. At least allow me to charge my card upon check-in. Imagine the anxiety caused not being able to get any hotel accomodation at the very last minute. I demand for a written explanation for this grave inconveniences caused.

I went through Trip Advisor - can't believe they send you to this site - booked a hotel - gave them my credit card.

Then they send me an email saying that they want to confirm my credit card by doing a small charge. Then they ask me to confirm the small charge. Ok I do it. Then, immediately they send through the large charge.

Every bank's fraud detection software looks for small charges followed by large charges - that's how people who steal credit card numbers verify the card is good.

Of course my bank declined the large charge then notified me. Within hours this site cancelled my reservation at a fully booked property and I am left with little options.

I can't believe these morons are still in business and am now looking poorly at Trip Advisor for directing me there.

I made an advance booking in agoda but a month before the booking date, I cancelled the booking and asked for the refund, they informed me it will take 30 business days, 1 month, 2months passed I followed up and they said its on its way. They gave me an ARN code which according to them will help me track my refund from my bank. I went to my bank and they couldn't help me. Guess what, 6months passed still NO REFUND! I sent another email after several followup emails in the past and you know what? Same response! All they can give me is that $#*!ty ARN code with no use at all. Even without that code, i should have been credited already! Never will I use this company EVER again! Aside from the rates not really as truthful when you actually book to the hotel, they have bad customer service and they are just a bunch of scammers!

I have reserved a room for my wife and sister-in-law from travel agent in Jakarta. It was clear in online reservation when is Check-in and Check-out, also the length of stay. But, when they arrived at the hotel and do register processes, Agoda has never confirmed or gave the guest details to hotel administration. And the worst thing is, they can stay in the hotel for four hours. I have filled the date of C/I and C/O so why they can stay for four hours. Furthermore, the customer service didn't understand or may be need more training how to deal with customer.

Had been using Agoda.com for a long time...
I bet they're priorities are customers retaliation, as I dad put u a few requests over the years an they did them flawlessly. Sometimes I even tried to pis them off a bit and they still able to take it. I recommended the Singapore Customer Services (5-five patient).
Her hat there are sightly cheaper deals out in the market but Agoda.com will always be the site that I booked my hotels. Easy and fast to navigate, hotel map location are 95% accurate, no hidden charges with full prices shown u on the selection area except the country Taxes which will be shown when u about to pay. Another fact is they're prices are very good and does include rewards points after u have completed your stay. They even include free points when u write good/bad reviews. This review has no rewards for me and I wrote these because I a satisfied happy customer. Just done a booking and I just claimed a $560 cash off by using the rewards points system!
10/10 recomended to my friends and family!