AfterpayReviews 228

I returned 2items and they're still charging me. I sent my receipts of the returned purchases. It's difficult to get help or have a conversation with a real person. You chat with a machine that can't answer unscripted questions...

I'm am Chantal Howard and Afterpay is very disappointing to me they have took all my spending and when I pay it doesn't go back on my account very disappointed

I linked my checking account so I could pay off a loan and they would not let me pay off my loan? What the ----?

Afterpay owes me 114$. It has been a few months now and I have emailed them on several occasions and they are not responding. I placed the first order and cancelled it within the 20 min allowed with crocs. A few mins later I placed another order with my coupon. They were charging me for both orders and even automatically withdrew money off my card for the iorder that never shipped! There is NO PHONE NUMBER OR LIVE CHAT. Had I known that I would have never got in bed with them. Croc responded and told me on an email chain with Afterpay we do not charge until the item is shipped and Afterpay still have not refunded me. Im pissed and reaching out to bbb following this message. Planning to close my account but I want my money!

Oh WOW! 600.00 spending limit. Oh shoot, I forgot they deny all my purchases. Why get my hopes up?

Everytime I try to make a purchase my stuff is declined. I make payments on time and everything and I also been with Afterpay for over a year and I still have to go though this. I mean every single time. It's ridiculous. I don't recommend especially if you really need to purchase something you better off buying it

Try charging back a company who screwed you over with After Pay. Not only will you get idiotic questions and replies from After Pay they give you a run around and in my opinion sides with the merchant. The convenience to use them is great unless there is an issue. Please don't trust that just because a company uses After Pay they are legitimate. If they are a fraudulent company After Pay will do nothing to help you.

I've been waiting for days for a response on why was my account still being with drawn when I stated several times I had yet to receive my items. I have paid out nearly $84 for a package I never received. I advise if your looking for a professional reliable service this isn't it. Constant robotic replies from afterpay. Klarna' has always investigated and refunded my account if there was a lost, stolen etc package missing. Afterpay is crooks far as I'm concern. If ive paid you for years on all items/merchandise never once a complaint then it's clearly a legitimate claim. The merchant apparently never sent out my package Bc when I ask where was my items suddenly I got a shipping notification. But a week later still nothing. I never take over a Month to receive anything unless it's nonexistent. If this is how afterpay resolve issues for their customers I'm nolonger moving forward with them.
Absolutely displeased. Do not risk yourself

When you want to speak to a team member you're left on hold whilst in the meantime choosing 20 different options to press! The operators are lovely but give complete DUFF information ( which is sooo incorrect) when the finally put you through to The resolution centre the conversation went back & forth sooo many times it was exhausting!. Never did they listen to my complaint or address the issue!
Worst experience ever 😩😩😩😩😩

Bank account was compromised 1-3-24, contacted Afterpay 1-4-24, today is 1-18-24 and NO ONE has helped with the situation. I explained what happened, they're just allowing payments to fail. They refuse to read the multiple messages sent. 5 people have responded via email saying someone will call, they never do and the escalation team will reach out, they never do. STAY AWAY!

I have been trying to shop with Afterpay. I have been with them for a very long time and have consistently paid early on my account. Now the site is having issues and when I reach out for help they refuse to respond. Have been waiting several days to no avail.

I had noticed a charge I did not make on my AfterPay account. When I questioned it, my account was immediately frozen. Was told I did owe the charge. I had no choice but to pay it. Then I was told my account would remain frozen until I paid the entire balance I owed. I paid that balance over two weeks ago. My account is still frozen and there is absolutely no customer service. Messages go unanswered for weeks. I am so disappointed in being lied to. I never had a late payment. I always paid off purchases before they were due. I cannot believe how I have been treated. Customer service is non existent. When you do get a reply, it will be from several people all telling you something different. They are not truthful, I am not able to remove my payment method. I cannot update my own information. It can be a great service, just do not complain about anything. To freeze an account over a charge you did not make and you ask about it, you are done. That is insane. Their investigation? No. They did not investigate…what an outrageous lie. I investigated and I have yet to get any answers, I most certainly did not place the order, and I did not receive the questionable order. I have tried several times, after paying my account in full, to make a purchase. It will start to go through…then a page pops ups telling me my account is frozen. There is no reason for this. None. I have the choice to close my account, but I cannot remove any of my banking information. I cannot close my account and leave them with my information. I would be scared too death to do this. If they freeze your account over a question? I do not trust them at all. This is very bad. I am so disappointed. There are nice people who work for AfterPay, but the bad out weighs the good. I would not recommend this service. There are other companies that provide the same service. It just makes me mad this was done over a question. AfterPay can get by with this type of non service is scary. What else are they capable of? This company is ghetto and untrustworthy.

Never get back with you with customer service, then one minute your approved for an amount and then a week later your not approved for no amount for does that work when your making your payments on time! Don't use them!

Very poor!
Just received a limit increase to $3000, yet any transactions I try to make decline.
I have an excellent repayment history, up to date with all current repayments, and have used only 15% of my current limit.
I have been in contact with the Afterpay team numerous times and have yet to be given an explanation why my account appears to have a purchasing hold placed on it.
Not very professional at all.

You can't get into with them and by the time they get back to you it's another problem. My bank card was hacked and sent e-mail after email that THERE SYSTEM wouldn't let me change my. They kept trying to pull the money off the hacked card at the same time freezing my where I couldn't make changes…I WAS NEVER LATE ON A PAYMENT AND WOULDNT HAVE BEEN LATE THEN IF THEY HAD A WAY FOR CUSTOMER TO CALL THEM

I'm extremely disappointed with how refunds are done. I don't understand how I can buy something. Return it at the store and still have to pay for Afterpay. That to me is a scam because I got my refund to my card and still had to pay for the items in Afterpay. How does that work? So I returned the items and still paid after pay, and I have the receipt that I returned the items. Totally don't understand. This is a scam. I would never shop at Afterpay ever again, and I will tell other people about my situation with Afterpay and how they scammed me.

If you are planning to refund an item using Afterpay, please think it twice as I have not get the money yet even when the store where I make the purchased authorise the refund.

I complaint about it and after 19 days nothing has been solved yet.

There have been about 4 staff members looking my case and nobody has helped me yet.

I imagine how would be the circumstances if we do not pay on time.

Purchased a product, returned the product to the store, Aldo credited my account and after pay continued to take my payments, I have fought with them through emails for the last 4 weeks, can't call them and then I get a call from Racheal and saying that they don't owe me any money, how is that when I took the product back and after pay kept on taking my bi weekly payments... then I ask to speak to a Manger and she said they will get to me, I recieved an email stating that they don't owe me a penny... I go to reply to the email and the email bounces back stating that it can't go through that the recipient email is no longer available... I will never use after pay again... they are thieves...