ADT

All I wanted was a service call. Waited their 4 hr window, only to have them reschedule. Unbelievably, they did the same thing the following week. 8 hours of wasted time.
I'm a 16 year customer. What would happen if I had a real emergency? $100/mo for what?
DO NOT WASTE YOUR TIME WITH THESE CLOWNS. Switch to Simplisafe or something else (as I am doing). ADT should be ashamed.

Called by salesman Justin, came to our home. We advised him what we wanted and he stated that he could provide that. The tech came out to install the equipment and the cameras were wireless. So that meant we would have to climb a ladder every 2 months to take them down and charge them. We stated if we knew that we would not have said yes. Also they said they could wire the cameras but would charge us. The cameras do not provide coverage that we needed also. The whole experience was a disaster.

I called and spoke to a woman to sign up for ADT. I was switching from another company and I wanted a similar system. I told exactly what I was wanting and she said they have that equipment. I wanted a touchscreen panel, garage door opener, two cameras, doorbell camera and of course door and window sensors and motion sensors. When the installer came, he said they don't have the touchscreen panel or garage door opener, but when they do get them, someone can come out and install them. The installer did a crappy install and I had to have someone come out to fix his mess. I recently found out they have the touchscreen panel and garage door opener, but now they tell me it's a whole different system and I'd have to buy all the equipment for the new system and start a new contract. Never ever go with ADT! I am stuck in my contract and they suck! The photo I added is to prove I have a contract with ADT.

ADT are extortionists and thieves. Please don't ever enter into any contract with this company. They will lie, steal, cheat and ultimately provide a horrible service with a horrible product and refuse to stand behind any of it!

Be warned, if you move or sell your house they'll find your address and spam call you to sell you service.
If you want to cancel, it will take days on the phone while they transfer you around and make you lose your patience. They will ask you all these questions about where you're moving to just to sell you more stuff. You will ask them to CANCEL and they'll still send you to a professional expert, what for! At $40-60 a month, you can pay RING and pay $10-$20 a month for professional monitoring.

I spoke to someone named Brandon (if that was his name), Sr. Advisor on October 18th, 2023 about their services. I was told that there would not be any charges until after 3 days as a customer. He quoted a price of $89.99/mo. Then the price dropped to $79.00/mo. It seemed like a good deal until I got a call back on Friday, October 20th about my upcoming appointment and that I would need to download the Google Nest App on my phone and pay $73.00 for the technician to come and install the system. I told Monica and Jessica he never mentioned that to me and to cancel my appointment and don't call me ever again.
ADT, your company is not that good if you need to use deceptive practices. Like I said,
Automatic
Deceptive
Tricks

When you actually have an issue they will act like they can't do anything. This bs company will act like they care about you until you actually need their service then they can't take care of their own service. They are irrelevant and you should pay them nothing

Top-of-the-line horrendous I mean terrible company detail live they don't help you just overall terrible terrible terrible terrible terrible terrible company. I would recommend them to anybody if they were giving me service for free I don't want. I didn't even want to leave that one star

Was locked into a contract and when I wanted to get out, they refused, said I have to pay the full balance. Fine. I paid for over a year, and when my contract was up, I called and cancelled. They told me over the phone I had cancelled. Apparently, they lied. Kept invoicing me anyway. Then, when I tried to re-cancel, they told me I should be afraid of someone breaking in, murdering my family, raping my wife, etc. fearmongering without ADT. I spent over 45 minutes just trying to cancel. Finally, they cancelled. Then they decided to charge for the months they kept invoicing me. They refuse to waive the balance. In fact, they will probably keep invoicing my family, even though they once again say it is cancelled. Stay well away from these vultures.

The operators name was Trina Peacre. I don't know if she was having a bad day but she was short and seemed very angry on the phone. I asked for a senior discount and she said ma'am I can give you the whole thing for free. Finally I just had enough and hung up. I'm going to take my business somewhere else that wants. Thanks for a horrible experience that ruined my day.

I was offline for over 10 years and did not know it. They do not care about your security, as they do not check to see if you are connected EVER. It is all your responsibility though you pay them every month.

If you have dropped your landline, please make sure you have gotten a cell signal option from them.

If you have a code "FC" showing on your keypad it means that there isn't a connection to ADT and NOONE is coming to help you when the alarm goes off.

I canceled my services and did a buyout with another company a month ago. I was billed by ADT a few days ago. I have called several times just to be on hold for almost an hour. When I finally get on the phone a rep, Victor picks up and I explain my situation. He tells me to contact Safe Haven, which I did prior to contacting them. Safe Haven did their part, and told me to cancel with ADT. Long story short, he said he can't help me. I have to contact Safe Haven. I asked to speak to a manager, he says there are no managers on the floor. I asked for a manager phone number or to speak with someone else. He's hangs up the phone on me. I call back, wait another 30 minutes, and the same rep, Victor picks up the phone. As soon as I give my name, he hangs up on me. I am still trying to cancel my services with them. Straight trash

Had ADT installed in May & got the service agreement with it. 5 months later the panel stopped working & needed service after waiting for 20+ minutes nobody answered so I go online to chat & get service they sent out a guy. After he fixed it he tells me there is a charge I told him I don't think so because I have a service agreement. After several calls to his manager he got the service charge resolved but still needed a ten dollar fuel charge. I was told that it would come out on the next bill but it came out the next day. There shouldn't have been any charge, but due to ADT's screwup, I'm getting charged $10. I will be shopping other companies.

This is a new one just this year. I accidentally opened my garage door and set off the alarm. Instead of a call from ADT I got a text message wanting to know if I was o.k. It use to be a human that would call and ask your passcode. Now it through a text message. What if it was something bad and It didn't have my phone. Maybe I'm wrong but I'm paying to be monitored by a human. You raise my bill up every year.

At the time the installer installed the security system i signed a 2 year contract went to cancel after the 2 years they told me it was a 3 year contract & told me I would have to pay $400 to cancel avoid

I have ADT for many years,they never get problems with me. I paid Diirect.April 17 I chat with TeQuecia and ask for simple help-just letter for insurance.She was not professional and didn't tell when I will get this proof.But every week I got email from ADT to upgrade service. It's meant more money,I'm not sure about service.I'm retired old may and with low SS.But looking like ADT will put me out. Thanks with respect Anatoliy Zeldin.Till today I did not receive a letter from ADT for insurance, but again got email to upgrade service.