Adore Me

Hello Stanley,

Thank you so much for taking the time to review us. We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

Adore Me

Hi Emily,

Thanks for taking the time to write this review.

We really appreciate you being so open with us about the product you received.

Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.

Do reach out to us if there's anything we can do to help. We're here to support you.

XO,
Adore Me
help@adoreme.com

Hi Danielle,

Thanks for taking the time to review us.

So sorry to hear we didn't meet your expectations with your latest selection. This information helps us to hear about our products directly from the source that matters the most: our customers like you.

To help out, I'm glad to inform you that your feedback was already sent to our Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.

Moreover, a great way to ensure you'll receive products you'll like is to make sure you update your Elite Style profile from time to time. You can do this right in the My Style tab found in your account's Elite Dashboard. Using these editing options, you'll ensure your Elite box selections are tailored to your preferences as much as possible.

If you need anything else in the meantime, please don't think twice to let us know. Our customer service is available to answer any questions you may have.

Best,
Adore Me
help@adoreme.com

Hola Nubia,

¡Gracias por tus comentarios! Es realmente importante para nosotros conocer su opinión sobre nuestros productos y servicios.

Solo un repaso, al seleccionar la Membresía VIP, como se describe en línea, tiene toneladas de beneficios como $ 10 de descuento en cualquier estilo en cualquier momento, cada sexto juego de forma gratuita y acceso a ventas exclusivas.

¡Tenga en cuenta que no está obligado a comprar todos los meses!

Todo lo que necesita hacer es visitar su cuenta de Adore Me para elegir si desea Comprar u Omitir y este botón está disponible del 1 al 5 del mes.

Si no se olvida de omitir, se le cobrará $ 39.95 que se convierte en crédito de la tienda que puede usar para comprar cualquier cosa en Adore Me. Si no desea utilizar el crédito de su tienda, simplemente puede solicitar un reembolso, ¡sin hacer preguntas!

Espero haber podido aclarar cualquier duda que tenías.

No dude en ponerse en contacto conmigo o con cualquier otra persona de nuestro equipo de soporte en cualquier momento. Siempre estamos aquí para ayudarlo en todo lo que podamos.

Atentamente,
Adorame
help@adoreme.com

Hi Graciela,

Thanks for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.

Do reach out to us if there's anything we can do to help. We're here to support you.

XO,
Adore Me
help@adoreme.com

Hello Stefhanie,

Thanks for your feedback!

Sorry to see some confusion appeared regarding the restocking fee. I'm happy to clarify the refund for you.

**To offer some context:** when creating a return, we mention that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total amount paid for that set minus $5.95.

**Just a reminder:** the purpose of this fee is to cover the restocking costs of your set(s) after going through, and passing, the sanitary inspection that's carried out for all sets that're received back in our warehouse.

If you need assistance with anything else, please let me know. I'm happy to help!

Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/

Best,