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Adore MeReviews 13,299

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: help@adoreme.com

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

value
727
shipping
742
quality
1,762
This company responds to reviews on average within 4 days
Texas
1 review
0 helpful votes
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Super love!
October 12, 2015

So easy and just love everything about my experience!

Date of experience: October 9, 2015
TT
1 review
0 helpful votes
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Loved it!
October 12, 2015

Ordering was easy, shipping was quick and the bras fit excellent!

Date of experience: October 9, 2015
Adore M. Adore Me Rep
over a year old

Hi Kelsha,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

California
1 review
0 helpful votes
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Do not purchase!
October 12, 2015

Low quality, sizes are off. They sucker you into their VIP and make it difficult to cancel your membership! No option to cancel your card, no automatic area to cancel your membership, it states to email them and they will send you further instructions. (Which they don't). Then you call them and make you wait an hour and their call drops, you call them back and their time warner service has issues? What kind of company is this!? A scam?!? I think so. Sorry I was not satisfied with anything, not even their product.

Date of experience: October 9, 2015
Adore M. Adore Me Rep
over a year old

Hello Cristina,

Thank you for your review.

We are terribly sorry to hear you had an unpleasant experience.

Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.

To learn more about the benefits of membership or to unsubscribe, customers only need to visit our online helpdesk: www.adoreme.com/helpdesk

Let us know if you have other questions! We’re happy to help.

Best,
Adore Me
help@adoreme.com

Washington
1 review
0 helpful votes
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SIMPLY OUTSTANDING
October 12, 2015

Got what was ordered timely and it exceeded my expectation

Date of experience: October 9, 2015
Ohio
2 reviews
2 helpful votes
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I have been ordering from them for around 7 months now. I have loved the quality and fit of everything I have received minus one bra. I've gotten swim suits, bra and panty sets, and a corset from them. They have great buy one get one deals a lot and lots of cute seasonal things like Halloween costumes. People who are saying they are a scam and get ripped of just need to read and not be so willy nilly when putting a their credit card in online to purchase things. You do get 39.95 taken out monthly if you don't choose to skip a month but you can cancel any time without penalty and if you don't spend it that month it just gives you store credits. Not sure how or why that's a scam... I love their products and thing they are great quality with unusual sizes. I just ordered a pajama set and another bra and panty today as a matter of fact. Happy shopping!

Date of experience: October 9, 2015
New Jersey
1 review
0 helpful votes
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Perfectly underrated
October 12, 2015

Love the site just need more options... Keep the free shipping

Date of experience: October 8, 2015
Minnesota
1 review
0 helpful votes
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Perfect fit!
October 12, 2015

Everything I've purchased has fit perfect, which was a surprise because I'm 5'8 and 100 lbs and have had trouble finding things that fit. Online customer service was very helpful and check out was a breeze. Keep up the great work! I'm looking forward to my next purchase.

Date of experience: October 8, 2015
Adore M. Adore Me Rep
over a year old

Hi Jennifer,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
help@adoreme.com

North Carolina
1 review
0 helpful votes
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Gorgeous and comfortable
October 12, 2015

I love this set. Beautiful and comfortable. They fit perfectly. Would have given 5 stars but my only small complaint is that the straps on the bra don't tighten enough for me. Still looks and feels great, I would just prefer a tad more lift. Who wouldn't? Ha!

Date of experience: October 8, 2015
New Jersey
1 review
0 helpful votes
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Best Lingerie Buy
October 12, 2015

I was skeptical to buy this after my size (L) not being available and reading many reviews that suggested sizing down but I went ahead and purchased a Medium and it fit just right. My significant other loved it, including the buttons between the legs. Perfect if you have a little extra tummy because all the emphasis falls on your breasts, butt, and back. Super flattering!

Date of experience: October 8, 2015
Adore M. Adore Me Rep
over a year old

Hello Brittany,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Florida
1 review
0 helpful votes
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Love your bras and panties
October 11, 2015

My orders come very quickly and I love everything I get.

Date of experience: October 8, 2015
Illinois
1 review
0 helpful votes
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My favorite Lingerie Place!
October 11, 2015

This store is great! Every purchase I have made with them is easy and I don't have to wait too long for shipping! Every bra and panty set I have bought is comfortable and affordable. Not to mention they make me feel adorable! Move over Victoria's Secret!

Date of experience: October 8, 2015
California
1 review
0 helpful votes
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Victoria secret model
October 11, 2015

Thank you for making me a big girl feel like a Victoria secret model i always wanted to wear that type of under garments and i love matching sets, oh and you can't find matching sets any were i just want to say thank you soooo much.

Date of experience: October 8, 2015
New York
2 reviews
0 helpful votes
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Greatest store around
October 11, 2015

Everything I have gotten has been nothing but the best and most comfortable bra and under wear I have ever worn

Date of experience: October 8, 2015
New York
1 review
0 helpful votes
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Love it!
October 11, 2015

Every set has fit perfectly. Shipping is quick, and the peices are sexy and playful in all the right areas... will be ordering more soon :)

Date of experience: October 7, 2015
Adore M. Adore Me Rep
over a year old

Hi Jessica,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

Arizona
1 review
0 helpful votes
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My first time really feeling sexy
October 10, 2015

I received my set on the day they said and it actually fit. Didn't think it was going to but it did. My boyfriend love it! Thank you Adore Me for making me feel sexy for the first time.

Date of experience: October 7, 2015
Wisconsin
1 review
4 helpful votes
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I joined the VIP Club with the understanding the return of items would be simple. I returned my Sept. Order only to be notified the product returned was damaged and I would not receive credit. I called to ask what was 'damaged' since I returned the box within one day of receiving it- since upon trying the bra item on, I determined it was not a good fit.
I had to wait over 6 minutes to get to a customer agent - which is faster than my previous call in August, which was 15 minutes on hold.
I returned the articles in the box and packaging I received it in - only to learn from the customer service agent, that the bra has an odor to it and was not re-salable. She told me it could have been perfume. Well, to try a bra on to see if it fits, it has to be physically put on. Little did I know "perfume" is a non-returnable offense, therefore my return was denied and I am out $50.00!
I am discontinuing my VIP participation - that I have to "receive instructions on how to stop" - let's see how easy or complicated that will be! (Not published on their website.)
I guess I will go back to Nordstrom's to purchase lingerie. I know when I order products through the internet or try on in the store, they won't penalize me for wearing expensive perfume!
And ladies - let this be a lesson to you - don't wear perfume when you try on anything from "Adore Me." It will disqualify you from getting a return or exchange!

Date of experience: October 7, 2015
New Jersey
2 reviews
0 helpful votes
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I have been a loyal VIP member for many years and have always been satisfied with my purchases. The best quality materials for the price. I will never shop anywhere else for my intimates. You'll buy these items just to make yourself feel sexier. There's also an abundant variety of plus size items. Much more of a plus size selection than any other larger and/or popular retailers that also sell undergarments, lingerie, loungewear, active wear and bathing suits. Plus size items available up to size 4X.

Date of experience: October 7, 2015
New Jersey
1 review
0 helpful votes
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Perfect fit!
October 9, 2015

Color is beautiful and set fits perfectly. Would but in a different color as well!

Date of experience: October 6, 2015
Louisiana
1 review
5 helpful votes
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This after further review this web sit is full of scam. Everything that pertain to me is on that scam page order something never recieve. SO I CALL MY CREDIT CARD AND JUST GOT THE HELP I NEED. I was a fool but always look for scam online, Just in case the BBB gave them a F

Date of experience: October 6, 2015
North Carolina
1 review
9 helpful votes
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My fiance ordered something from this website during the most recent Valentine's day. Just one item. Then they offered her a VIP membership, making it look like you got a bunch of perks for free. WRONG. If you read the really fine print, they charge you $40 monthly, unless you go on their site and choose to "skip a month". What kind of option is that? It took so long to find a way to cancel this automatic robbery, and once we finally did THEY ACTUALLY MAKE YOU TAKE THREE QUIZZES TO CANCEL IT. We lost over 300 dollars through this thing, and there is NO WAY to get it back. The only "refund" option is for the most recent month you paid. This seriously has to be illegal.

Date of experience: October 6, 2015
Adore M. Adore Me Rep
over a year old

Hello Brett,

We are sorry to hear you had an unpleasant experience.

Regarding the VIP membership, it is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month. The terms and conditions of membership are stated during checkout, in the membership confirmation email and in numerous locations on the site.

If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but customers are welcome to request a refund online, here http://askadoreme.com, within 30 days of the charge.

In order to be eligible for a refund of store credit beyond 30 days, please send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to request a refund within our 30 day limit.

Best,
Adore Me.
help@adoreme.com