This is the third bathing suit that I purchased from Adore Me and I couldn't be happier… It fits perfectly!

I made the mistake of ordering from this company for a Valentine's Day present for my wife. It was only a few days before Feb 14th, so I paid for Express Shipping.It claimed it would arrive Feb 14th or 15th. It arrived on the 16th... fine my fault, I shouldn't have cut it so close. I open the shipment... out of the 3 items I ordered, only 1 complete item was included, along with just 1 small piece of another item. I emailed customer service. It took72 hours for a response. I was told, "we've reported this error to our warehouse team so they can look into it and we're already working on long-term solutions to make sure that we can avoid these kinds of issues as much as possible moving forward." Instead of having the missing items shipped directly to me, I have to go through the hassle of placing another order for one of the items (with a voucher code that they provided so it was no charge) and then go through an exchange process for the item I only received a partial shipment for, to return the piece I received and re-order a new set (complete with a trip to the post office to ship the partial item back). I receive several "we're sorry for the delay in receiving your items" emails about how "In recent months, our shipping carriers have seen an extraordinary amount of demand which has resulted in a number of delays during the shipping process." Finally over 3 weeks after my initial order was placed my wife finally receives all of the items. Hassle over I thought. Then I receive an email "We received the returned item incomplete as a result you were charged a penalty fee of $15." WHAT! Of course, it was returned incomplete because I received it incomplete in the first place and the Customer Service Department told me that I had to return it that way (I had even included a printout of the email exchange along with the return just to avoid something like this). I don't know how this company has so many positive reviews. In my experience, their Warehouse/Operations/Logistics Departments needs a major overhaul and re-organization. Rest assured I will NEVER order from them again.

They tried to sign me up for a monthly subscription even after I specified the I didn't want it.

My experience with AdoreMe has been positive overall, but there are a few things that have kept it from being 5/5 stars. But let's start with the pro's!

Pros of AdoreMe:
- Site is easy to navigate - from browsing to tracking your orders, everything has been easy to find on computer and mobile
- Though not every item is size-inclusive, there are still more sizes available than from many other stores (40H is a myth at Torrid in my experience), and bigger bras have color too! Not just boring black and tan options!
- Many of their sports bra and swimwear options use band and cup sizing! Total game-changer AND no-brainer
- They have consistently quality styles, and I always find things I want to order
- I have yet to get something from AdoreMe that is not soft and a really nice feel
- They often have some deal or another going on, be it BOGO or and pantie drawer refill sale, and these help keep AdoreMe accessibly affordable for when I need to purchase something

Cons:
- with the bras, sometimes the thickness of the seams can be a little irritating on my skin
- some of the structurings for the bras (side-wires and such) move throughout the day and can be a little rough as well
- as mentioned above, not every item is size-inclusive. I'd love to see greater size-inclusivity for their products as time goes on

All in all, I've ordered from AdoreMe three or four times so far, and I plan to do it again! I hope that they continue to make affordable products that only increase in quality.