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Adore MeReviews 13,253

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: help@adoreme.com

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

value
727
shipping
742
quality
1,719
This company responds to reviews on average within 4 days
Alaska
1 review
0 helpful votes
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1st time buyer
February 28, 2016

Finding plus size intimate wear that's pretty, affordable & well made often feels impossible. Thank you, thank you! Pretty sure Im a lifelong customer.

Date of experience: February 24, 2016
Florida
1 review
0 helpful votes
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Good product but had to return
February 28, 2016

My experience was very good, product arrived on time and I liked it a lot. However I returned it because it was a bit small. As I am traveling I decided to return instead of exchange- so I'm still waiting for the return to process. I'm hoping the return process will be just as smooth.

Date of experience: February 24, 2016
California
1 review
0 helpful votes
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Sexy Suppprt
February 28, 2016

Being a 38 I, not only is it hard to find my size, but to find a bra that makes you feel sexy with proper support under 80.00 is impossible. Until I found Adore Me... and yes I adore you and my bra.

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Colleen,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com

Virginia
1 review
1 helpful vote
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Fit perfectly!
February 28, 2016

Arrived on time, looks exactly like it's advertised, and fits me better than most bras. I'm so happy with my purchase!

Date of experience: February 24, 2016
New Jersey
1 review
0 helpful votes
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Beautiful and fits great!
February 28, 2016

Love getting that box in the mail! Always happy with the product!

Date of experience: February 24, 2016
Idaho
1 review
0 helpful votes
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Amazing!
February 28, 2016

I always buy from Victoria secrets however this was my first purchase and I'm in love. Perfect fit. I was the same size as I was at VS

Date of experience: February 24, 2016
New York
1 review
1 helpful vote
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I love adore me
February 28, 2016

The prices are great as well as their products and there's always good deals unlike other places. I will only shop here from now on. Shipping was fast and got here on time when they said it would. I loved it so much that I recommended adore me to a friend who is also going to be making a purchase soon.

Date of experience: February 24, 2016
New York
1 review
0 helpful votes
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Amazing
February 28, 2016

Didnt think that I would find a nice set in my size. Ordered and it came very quickly, fit like a dream and my husband loved it too!
Cannot wait for my next order!

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Terry,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

Maryland
2 reviews
0 helpful votes
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It is beautiful!
February 28, 2016

The set was better looking than the picture. It was true to size, very sexy and the color was amazing! My husband loves it. I will definitely be purchasing more items!

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Yolanda,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

New York
1 review
0 helpful votes
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Thrilled!
February 28, 2016

Fast delivery and I love the product! I feel comfortable and beautiful when I am wearing it and my husbands eyes just light up!

Date of experience: February 24, 2016
California
1 review
0 helpful votes
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Adore Me
February 28, 2016

Adore Me is the best. I would shop again! 10/10. They are way better than Victoria's Secret.

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hello,

We’re always glad to hear from shoppers—thanks for the review!

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me
help@adoreme.com

Kentucky
1 review
0 helpful votes
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A little bit of love
February 28, 2016

My wife enjoys your product and so do i. If I can spend a little money for a lot of joy it's well worth it.

Date of experience: February 24, 2016
Bahamas
1 review
0 helpful votes
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Excellent fit
February 28, 2016

I was a bit skeptical at first ordering underwear online but I was pleased of how well my bra and panty fit. I have heavy breasts and I was looking for a store that had sexy bras and panty sets. I ordered my lingerie and was pleased.

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Rosalie,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

Florida
1 review
0 helpful votes
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Love it!
February 28, 2016

The panties were a bit big, but really not a big deal since I wasn't sure what size I was after weight loss surgery.

Date of experience: February 24, 2016
Texas
1 review
0 helpful votes
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Loved it!
February 28, 2016

I got this for my girlfriend. It is hard for her to find that perfect size bra. I don't know... I thought this looked cute so I got it for her. She opened it up and was nervous putting in on for me. I guess she was apprehensive about how it would fit but man when she tried it on and felt how well it fit, she was all smiles from ear to ear. You would have thought I got her a purse or shoes. She really loves the way she looks and the way it fits. I'll be back!

Date of experience: February 24, 2016
Kansas
1 review
0 helpful votes
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Sexy & Comfy
February 28, 2016

Very comfortable and truly sexy. Great quality material.
Will definitely keep purchasing!

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Danita,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Delaware
1 review
1 helpful vote
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I ordered from the Adoreme.com site three set of bra/panty. When I received the merchandise it was too small. The site states true to size and that is what I ordered my bra and panty size that I would usually wear in the garments if I had purchased from a department store. I called and requested a return which was granted and approved. The items were sent back, unworn and in the original packaging and shipping box within a week of receiving them. They received my returned items a week later. I waited another week and called to inquire about my refund to my bank card. At this time the CSR advised me it had yet to be processed and to call back in two weeks. I again called today to speak to a CSR about my $149.85 refund. I was informed that although the company determined the items had not been worn, they deemed them "dirty". How can they be dirty if I could barely try them on and placed them immediately back in the packaging? I was also inform I would receive neither a refund or a credit. Really? For returning unworn perfectly returned merchandise? A company that has it's items returned and refuses to refund $149.85. I don't even want a credit from this company. I will never buy anything from them nor any other company associated with Adoreme.com. Your merchandise is not true size, poorly made, and your customer service policies are fraudulent. I have pruchased many items from other online merchants and shopping networks and never encountered policies as yours. I have contacted my bank and the BBB and filed a complaint against Adoreme.com and I will be receiving my $149.85 back to my bank account one way or another!

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hello Laura,

We are terribly sorry to hear you had such an unpleasant experience.

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

That being said, we have looked into this and saw that you have been issued a refund for this order.

We apologize once again for the fact that the items were marked 'dirty' despite not being worn and we assure you we are going to investigate this problem with our warehouse in order to prevent such problems from reoccurring in the future. Please let us know if there is anything else we can do for you.

Best,
Adore Me
help@adoreme.com

South Carolina
1 review
0 helpful votes
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Loved it!
February 27, 2016

I was hesitant to order through web as I am hard to fit! Also the quality of lingerie is usually poor. Boy was I surprised! It fit like a dream and the quality was superb! I will definitely be ordering again!

Date of experience: February 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Laurie,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

Massachusetts
1 review
0 helpful votes
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I would be remiss if I didn't say I truly "Adore" the lingerie, however be warned. A half hour after I placed my Valentine's order, I realized I made a crucial however easily remedied mistake in ordering a size too small on the panties. I would have saved so much on my 1st order, but after all is said and done, I am very disappointed in the service.
I was told because I ordered a little over half an hour before, they could not change the size, BUT I would be able to exchange them after I received my order.
This was not true. I was told they could not be returned (unopened!) and they offered me $10 credit. After I saved $60 ordering 6 panties and a nighty. At least the nighty fit, but even after the $10 credit, I paid twice as much as I would have paid for it than if I just got the nighty.
Atrocious customer service. Didn't get back to my emails and I had to call. Then when told the manager would call me back, they just sent an email saying "here's $10 credit."
All they had to do was put "medium" in the order notes for me.
I guess it's back Vic's Secret. Adore Me could have turned this first time customer's faux pas into a grateful lifetime customer, but they dropped the ball.

Date of experience: February 24, 2016
Utah
1 review
0 helpful votes
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Beautiful
February 27, 2016

At first I ordered things that were too big but the return process was so easy and then I got ones that fit. I absolutely love them

Date of experience: February 24, 2016