Seems simple enough, select the underwear product, complete your credit card information for billing, and submit your order. Then your nightmare begins because you are automatically enrolled into their VIP Membership Plan. This means you get billed every month, whether you purchase or not. The worst part is that is extremely difficult to cancel your "membership" or this automatic billing process! Personally, I have emailed, telephoned, and nothing works. The in person customer service reps are robots - they are say the same thing and that you can cancel. They send you a link that forces you to answer 3 pages of questions. At the end of the "survey", your next screen says you can't cancel at this time. The reasons include a) your order is being shipped, 2) you can only cancel at the beginning of the month prior to the automatic billing (a 3 day window), 3) your membership is on "vacation". Note: I placed my "membership" on "vacation" so I could cancel it without being automatically billed. They told me they could not cancel my membership while I was on "vacation". This makes no sense at all, and this was NOT customer service NOR is this a customer-friendly company. You become a member automatically, and you can never quit. Well, I am going to try again this month. And I have contacted my Credit Card company and they have recorded Adoreme customer service and if I go through this same process that I cannot cancel, the credit card will no longer accept their charges. Tough way to do business so STAY AWAY!

After gaining weight I wasn't sure what size to get, but followed the sizing guide. Well, that did not go so well. After talking to customer service, I was very pleased. Not only did I not have to pay for the return, but they went out of their way to make sure I was satisfied with my order. It is hard to find larger cup size bras when you are petite without having the underwires dig into your armpits. These bras are a perfect fit for a smaller woman with large breasts. I Love You Guys for bringing this site to all of us women.

I ordered a set, it never came. In fact on shipping info it said it was undeliverable to my address (same address I get all of my things delivered to, no problem) I called and get told to be patient, that they will issue a refund as soon as they get the package back. After a month of waiting for my refund i call and they tell me they still dont know where the package is so i am S. O. L until it comes. Also I couldnt unsubscride until i got my refund or i wouldnt get it so in the wait i was charged and $40! Rude customer service and just horrible ethics. They take advantage of ppl. DONT USE THIS SERVICE!