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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I have received has been wonderful. Comfortable, beautiful, and well made. Customer service is phenomenal! I had a purchase stolen and adoreme replaced it quickly with no hassle.
I've been a VIP customer for about a year and a half, and I love your products! I can always find something I like and they always fit like a dream! I just wish you had more lacy unlined ones available.
Hi Sarah,
Thank you so much for your review- we always love getting feedback from our valued customers!
We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website.
Furthermore, we are aware of the fact that it is truly important for our customers to receive the best service.
We will make sure to forward your feedback to the most appropriate department in order for us to cater your needs in the near future.
Let us know if you would like to receive assistance. We are always happy to assist.
Best,
Adore Me
help@adoreme.com
Nice packaging and very up to date tracking information. Love the gold tone on the front clasp for the Ranay Set and it fits true to size. Definitely a must buy if you are looking for a bra set with a nicely designed T back and a front closure.
Hi Pam,
Thanks for the review!
We’re happy to hear you had a great experience with us. We will make sure to forward your feedback to the most appropriate department.
Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Love the feel of the fabric! It's so comfortable to wear! The yellow color of my bra and panty set is pretty. It compliments my skin color perfectly. The slip is very comfortable to wear. The fabric is soft and the color blue is so pretty.
Hi Leslie,
Thank you so much for your review- we always love getting feedback from our valued customers!
We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website. Furthermore, we are aware of the fact that it is truly important for our customers to receive the best service.
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Let us know if you would like to receive assistance. We are always happy to assist.
Best,
Adore Me
help@adoreme.com
I've only had the best experience with AdoreMe. I love the quality, materials, sizing, fitting, and the colors available.
Hi Marla,
We’re always glad to hear from shoppers—thanks for the review!
We are truly happy to hear that you had the best experience with Adore Me! We will make sure to continuously provide you with the best products and service.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
Great product wish there was more to choice from for plus size some has to much padding for my taste but still love the ones i order i will be ordering again
Hi Melissa,
Thanks for the review!
We’re always working on new features to help shoppers have the best experience. Ever.
We will make sure to forward your feedback regarding our products in order for us to cater your needs in the near future!
Did you know how awesome is the VIP membership? As a VIP member, you will enjoy great lingerie plus tons of benefits, like $10 OFF any style, anytime, free shipping and exchanges, every 6th set is on us and so much more!
Let us know if you have any questions!
XO,
Adore Me
help@adoreme.com
Loved the underwear, prices were good if you're a VIP, and delivery could have been a little faster.
Hi Kayla,
Thank you so much for letting us know- we love feedback from our valued customers!
We truly hope you will enjoy all your lingerie from Adore Me! Rest assured that we will forward your feedback regarding our shipping in order for us to continuously improve our service.
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Orders always ship fast and everything I have ordered has fit exactly the way it should and everything is so comfortable.
Hi Jennifer,
Thanks for the review!
We’re happy to hear you had a great experience with us. We are continuously working on providing our customer with the best fitting and quality and also we understand how important it is for you to receive your items in a timely manner!
Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Loving the comfort, style, and wear of this set. Wears well, looks great. Material is amazingly soft.
Hi Laverne,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I love Adore Me, I will continue to purchase all my items from them... I've tried other sites that offer almost the same thing, they just don't compare.
Hi Ginny,
Thank you so much for your review- we always love getting feedback from our valued customers!
We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website.
Furthermore, we are aware of the fact that it is truly important for our customers to receive the best service.
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Let us know if you would like to receive assistance. We are always happy to assist.
Best,
Adore Me
help@adoreme.com
There sizes fit too small. When processing an exchange there policies are atrocious. Product quality is okay, but there customer care is horrible. Overall not satisfied, when ordering these types or items online it is important to have flexible exchange and return for items that are not sized correctly.
Hi Kenzie,
Thank you so much for your review!
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, so that’s why I’ll be sure to forward your review on your purchased sets to our Creation team, therefore we’ll be able to provide a wider range of sizes that may be able to better cater to your needs.
I am very sorry to hear that your sets were not a perfect fit. At the time of purchase, you used the Buy One Get One Free promotion. As stated on the website, BOGO sets are only eligible for exchange on the same product while supplies last.
Furthermore, as I could see, one of our friendly agents assisted you regarding this exchange and provided you with $20 Store Credit for the set that was currently out of stock in the size that you desire. We retain this policy in order for our customer to be compensated if an item they would like to exchange from the BOGO sale is not available.
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Don’t worry, we will continue to do all we can to provide you the best possible experience. Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com
This set exceeded my expectations and I can't wait to show it off! The fabric is soft against my very sensitive skin. It looks great and is really comfortable.
Hi Liby,
Thanks for the review!
We are truly happy to see that you enjoyed our products and service! We will make sure to maintain this experience amazing for you.
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I just joined adore me and was very excited to get my first order. Unfortunately, my order said it was delivered but I never received anything. Understanding this was a mail delivery problem and wasn't any fault of Adore Me, I still called and asked if there was anything they could do. They immediately sent me 2 vouchers for the missing products so I could re order them. Thank you Adore Me! I very much appreciate it!
Hi Michelle,
Thanks for the review!
We’re happy to hear you had a great experience with us. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
We will make sure to forward your feedback in order for us to maintain this experience adorable!
Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I love my new seamless set. It looks great under T-shirts and knit fabrics and for summer that's about all I wear.
Hi Donna,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then.
Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
The pink night gown was even prettier in person and the lace was very sexy. I love it and will be purchasing more from AdoreMe.
Hi Trina,
Thank you so much for your feedback!
We are truly happy to hear that you are enjoying your lingerie from Adore Me.
This information helps us to hear the truth about our products directly from the source that matters the most, you!
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable.
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
I joined Adore Me a few years ago when the monthly charge was $29.95. For the most part I like the selection and products for the price. They claim to have this wonderful return policy. I got a bra that just didn't fit right and I sent it back. Nothing. No refund, no replacement. I contacted them and they said they couldn't replace it because I had tried it on. What?! They said they would send it back to me. I never got it. So I tried to cancel my account. They told me to cancel it online myself. There was only an option to postpone charges for a period of time. I asked them again to cancel and they said it was done yet they charged my card again the following month. I sent them a scathing email to cancel my account and they ignored me completely. I had to keep cancelling the charges every month until my cc expired. Then they were unable to charge my card anymore. Every month I would get an email to update my account payment options and I ignored them! This month, about a year later, they charged my cc! Somebody there must have updated my expiration date without my permission. I emailed them, again, to cancel my account. I just got some vague email saying that they received my request and hopefully I will be happy with the outcome. What?! In the time that I haven't used them I have been able to find almost all of the items they offer on AliExpress.com for at least half the price which is probably where they are getting it from. Also when the price went from $29.95 to $39.95 there was no notification. Their business practices are shady and their customer service is non-existent. The products are cute but cheaply made and not worth this much money. You can get a better quality bra at Victoria's Secret for the same price if you can wait for a sale.
Hello Marianne,
Thank you for your feedback regarding our products and service, it’s greatly welcomed and appreciated.
We welcome and encourage customer feedback, be it positive or negative since it can help us improve our products and services even more.
We are truly sorry to hear that your set was not a perfect fit for the first time. Please be advised that on our Adore Me page we have a Frequently Asked Questions section where our exchange and return policy is explained. Here you can find more information regarding the exchange process: http://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy- and also here we have the return process explained: http://help.adoreme.com/hc/en-us/articles/115003473828-How-do-I-return-an-item-).
We would like to inform you that in our Exchange section on our website it is stated that the product must be sent back in its new and unworn condition. As this is a lingerie order, we do hope you can understand that we have a stricter return policy than most companies. All returned items go through a strict and thorough sanitary verification and at any small sign of inconsistency with the way the products were originally sent (stains, odors etc.) they are immediately rejected. However, because we truly value our customer, we would be more than happy to further investigate this situation. Therefore, please contact us with details regarding this order and we will take further action.
Also, we are truly sorry that you encountered inconveniences regarding your VIP account and that you believe our customer care agents did not assist you properly.We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously. Don’t worry, we will continue to do all we can to provide you the best possible experience.
Regarding the email you received, we would like to inform you that immediately after a customer contact us we send an automatic email to assure them that we are currently working on solving their issue.
Furthermore, allow us to apologize for any inconvenience the quality of some items may have caused and we assure you that we will look into this matter as soon as possible. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. We are continuously working on providing you with the best quality and price for each item from our website.
Please contact us via email, chat or phone in order for us to be able to further solve all issues encountered, as you are truly important for us. We are looking forward to your answer.
Best,
Adore Me
help@adoreme.com
It is great that the swimsuits here are realistic and more for women for this day and age BUT when you shop for alot of things on here the most common sizes are not on here so unless you want to keep getting charged $40 (plus upcharging for some items) for nothing but bathing suits than just keep going to the mall.
Hello Rachel,
Thank you so much for your feedback.
This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that you weren't able to find everything you wanted on our website. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com. Your request has been forwarded to our design department and we hope to cater to your needs in the near future.
If you want to learn more about what being an Adore Me VIP means, what benefits you have and other essential information, please watch this video: https://www.adoreme.com/how_it_works
The VIP membership is an active and flexible membership. There is no obligation to make a purchase every month. Every customer that is enrolled in this membership can go on their account, between the *1st and 5th* of each month, and either make a purchase or skip the month. The skip the month option is available in your showroom and every customer can skip as many months as they would like to.
Furthermore, if a customer decides to unsubscribe from the VIP membership, it will be guided by our friendly agents into an easy process that can be done at any time.
We’re deeply sorry to hear that we couldn’t provide a perfect fit with our products. Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, so that’s why I’ll be sure to forward your review on your purchased sets to our Creation team, therefore we’ll be able to provide a wider range of sizes that may be able to better cater to your needs.
Please do not hesitate to contact us via email, chat or phone if you would like further assistance in this matter. We are always happy to assist.
Best,
Adore Me,
help@adoreme.com
I fit so well in this! My husband can't take his eyes off of me. Fits perfectly and very classy as well as sexy.
Hi Alisha,
Thank you so much for your review- we always love getting feedback from our valued customers!
We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website. Furthermore, we are aware of the fact that it is truly important for our customers to receive the best service.
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Let us know if you would like to receive assistance.
We are always happy to assist.
XO,
Adore Me
help@adoreme.com
My wife really loves it, her new favorite workout outfit. She looks amazing in it. Love to watch her workout in it indeed.
Hi Oswald,
Thanks for the review! We are truly happy to see that your wife is enjoying her Adore Me sets.
We’re always working on new features to help shoppers have the best experience. Ever.
Did you know how awesome is the VIP membership? As a VIP member, you will enjoy great lingerie plus tons of benefits, like $10 OFF any style, anytime, free shipping and exchanges, every 6th set is on us and so much more!
Let us know if you have any questions!
XO,
Adore Me
help@adoreme.com
My sets always fit perfectly & they're beautiful! Finally someone that has larger sizes (DDD) in something other than black, white, and nude. Tired of all the really pretty bras made to fit teenage girls.
Hi Nicole,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Allyson,
Thank you so much for your positive review! We are always delighted to hear from our valued customers.
We are aware of the fact that it is truly important for you to receive the best lingerie sets in a timely manner, this beeing the reason why our customer care agents are always ready to assist.
Furthermore, this information helps us to hear the truth about our products directly from the source that matters the most, you!
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com