ADCP has a rating of 1.1 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ADCP most frequently mention customer service, and real estate problems. ADCP ranks 1191st among Real Estate sites.
I have tenancy contract with ADCP last two years on a row and i still not received my Tawtheeq yet. Every time during renewal they says contact after one/two months for the same and it never made ever. Every month i am visiting thier office multiple time it is completely time waste. They always says the owner did not submitted some documents and that is the reason my tawtheeq is still under process. All the cheques clears on time for a few days delays they did not forget to charge me fine but when i go multiple time for the contract documents it's never ready. My next renewal is due in a month period if this is not sorted i don't know what is the solution. Such a big reputed company is so careless not match UAE standard at all.
Date of experience: November 19, 2024
Visited to adcp for new lease contract. Waited hours to catch to token number. Only one counter is working. Employees are drinking tea, eating their food and walikg up and down. Coustemers are waiting hours for their turn. We are giving our money and waiting for employees time.
This much bad management i didnot experience before
Date of experience: October 29, 2024
The Head of the Broker Department, Anoud, exhibits the worst attitude, taking everything personally and acting highly unprofessionally. Due to a simple mistake where we sent an email twice, she became angry and blocked our company from working with ADCP. We have been collaborating with ADCP since 2018, and during that time, Charmaine managed the department with utmost professionalism. However, since Anoud took over the Broker Department, her behavior has been unprofessional and immature. She blocks and bans real estate agents over minor mistakes, even after multiple apologies, purely based on her mood. This level of unprofessionalism and personal vendettas is unacceptable and reflects very poorly on the department.
رئيسة قسم الوسطاء، العنود، تظهر أسوأ سلوك ممكن، حيث تأخذ كل شيء بشكل شخصي وتتصرف بطريقة غير مهنية تمامًا. بسبب خطأ بسيط حيث أرسلنا بريدًا إلكترونيًا مرتين عن طريق الخطأ، غضبت وقامت بحظر شركتنا من العمل مع ADCP. نحن نعمل مع ADCP منذ عام 2018، وخلال ذلك الوقت كانت شارمين تدير القسم باحترافية عالية. ولكن منذ أن تولت العنود إدارة قسم الوسطاء، أصبح سلوكها غير مهني وغير ناضج. تقوم بحظر ومنع وكلاء العقارات بسبب أخطاء بسيطة، حتى بعد تقديم اعتذارات متعددة، وذلك بناءً على مزاجها فقط. هذا المستوى من عدم الاحترافية واتخاذ الأمور بشكل شخصي غير مقبول ويعكس صورة سيئة للغاية عن القسم.
Tip for consumers:
We are here in the UAE to work hard and support our families, ensuring that we can provide for them and put food on the table. We are not here to engage in displays of superiority over others. Anoud should refrain from taking everything personally and should instead handle matters professionally, rather than trying to assert superiority over others. Mistakes and misunderstandings in emails are entirely normal and should be addressed with understanding and professionalism
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نحن هنا في الإمارات للعمل بجد من أجل دعم عائلاتنا وضمان توفير احتياجاتهم ووضع الطعام على المائدة. نحن لسنا هنا لإظهار التفوق على الآخرين. ينبغي على العنود أن تتجنب أخذ الأمور بشكل شخصي وأن تتعامل مع الأمور بطريقة مهنية بدلاً من محاولة إظهار التفوق على الآخرين. الأخطاء وسوء الفهم في الرسائل الإلكترونية أمر طبيعي تمامًا ويجب التعامل معها بتفهم واحترافية.
Date of experience: October 31, 2024
Worst ever from 6 months im waiting my tenancy contract keep on sending email and calling but the contract they sending is old contract.
From october 2024 - up to january 2025
Date of experience: October 2, 2024
I have been a user of the ADCP company for the past decade yet over the last six months it has completely downgraded. The last three strikes took me off completely. It takes more than one week to get an inspection from the staff and two of our calls to the customer service had ended up being unanswered. This upsets us very much, even to this day no callback. Makes us feel completely disrespected considering how much we trust them to ensure a safe and fixed environment at our abode.
Date of experience: September 9, 2024
If I can give zero stars I would do it, I contacted maintenance couple if times to fix apartment before I move in and I had to move in and I did the maintenance for the apartment.
Zero
Date of experience: September 14, 2024
I am very disappointed with adcp services. I have emailed several time but they don't care to reply.
If you go to there office they say we have not started our shift. No one ready to help rude people.
I want to have a early termination of my contract. But they guy who Handles the department he from (Sudan) and it seems like he don't like to work. If you go to him he will say just send email they will reply.
Very bad experience.
Date of experience: January 27, 2022
They save their money at the expense of the convenience of the tenant,There are some types of maintenance that are necessary and should not be neglected, I might cancel my contract with them because of their negligence
Date of experience: June 15, 2023
I was resident of ADCP building in Abu Dhabi.
They are with big name but unprofessional not responding your mails and calls. They hold my Deposit of AED 5000/- and now ignoring to return I have given them house in good condition than what they have handover me on my first day.
They have no reason to deduct anything from my deposit major so now they send me one sweet email of deductible of AED 150. + Taxes. When I asked them reason they don't feel bother to respond now. I had trust in the company I was ready to pay heavy deposit but now am suffering to get it back. Shame on you ADCP for hiring such unfair employees they are ruining your company names. Please look into this.
Date of experience: April 27, 2023
I d like to express my experience with ADCP. Concerning the treatment, the reception and achieving my whole new flat contract, I want to really thank so much Mr. Ameen Al Sharafi. For his help and quick finish every thing in less than one hour. He is so kind, and professional doing his job.
Date of experience: September 29, 2022
If you want to rent from adcp take a look on the vaccate section and the legal department in the bank and see people suffering there. Very easy to rent very hard to vaccate. You will almost always lose a lot of money if you vaccate otherwise you will have many trips to court. They depend on the fact that must pay a lawyer but they have a lawyer
Date of experience: November 23, 2021
Requesting for a copy of tenancy contract for more than two weeks now. Requested through portal, e-mailed on a daily basis to contact adcp mail ID and also called the customer service desk. No positive response yet
Date of experience: August 13, 2020
ADCP show poor response towards tenant maintenance requests and they will put all these accumulated maintenance on their properties on tenants head when they are vacating. A new tenant must vigilantly raise complains in email with supporting photos.
Date of experience: February 2, 2021
Never rent building with ADCP, I am not posting this out of any frustration. I am posting this here after multiple serious failures of maintenance. Even power failure, Short circuit, AC down, everything will be treated normal, though they say will treat on priority. At last I escalated this to their HO officials and still no response
Date of experience: August 14, 2019
The delays and non-responsive approach is causing hardship to tenants & this are ending up in tenants loosing on the deposit refunds & penalties. We know it is challenging time & lower market demand due to this pandemic but ADCP should also remember that we as tenants are also more affected by loss of job & salary cuts across the industry. Hope ADCP takes appropriate steps to improve on their customer service & avoid further hardships to the tenants.
Date of experience: October 29, 2020
I cannot recommend any one to this real estate. They have poorest facility management procedure. 2 years this real estate collected municipality fee for me but did not pay to municipality. Sent numerous emails and calls and they keep promising to refund the money. Almost 3 months i have not received the money for my 2 years municipality fee in their holding
Date of experience: March 22, 2021
If you want to save your self from stress, please dont transact with them. Rhey will use your refund for nonsense reason. They are slow in processing everything especially your refund. I already vacate the flat almost 3 weeks now. They said they will redund my money once the inspection report is reasy. But until this time they are telling the inspection report is not ready. They used my refund. And they keep holding my remaining 5 cheques with them. Eventhough im no longer renting their flat. Almost everyday i keep doing follow-up with contact center, and even cisiting the office personally. Still no good response yet. I am really upset and dissappointed with their service. They dont even deserve 1 star in this review because of the stressful experience they are giving to their leasie.
Date of experience: December 21, 2023
I am very sorry to convey my high disappointment to ADCP management regarding the ignorance from the maintenance team on my request. Request no#*******.
It been more than seven days as of today, I have registered a complaint of water leak in my apartment. Till now I have not received any call or nobody came and rectified the leak.
The leak is still happening, if this lead any electrical short circuit happens and any causalities may happen due gto this, ADCP will be solely responsible for that.
I have called several times to ADCP contact number, always holding the line for more than 30 minutes and no response. I am trying register my online portal and it shows the information entered is in correct.
Date of experience: July 22, 2020
Even no star at all they are no.1___! Getting deposit of tenants. Charging even no damage and delaying inspection aside of penalty even u are not overstay they charge it.
Date of experience: May 26, 2024
They are theives. I rented with them and regretted badly. To close agreement I have to travel from home country to them, loosing money and time. Now my deposit refund which they agreed after cheating some money they r not giving to me. This is my worst ever experience of renting with anyone. I would never recommend anyone to rent with them and face extreme difficulty which I faced.
Date of experience: July 27, 2019
ADCP is the worst real estate company in Abu Dhabi. Stay away from them! Worst customer service. High prices and bad services.
Stay away from ADCP! (Abu Dhabi Commercial Properties)
Tip for consumers:
STAY AWAY FROM THEM!
Products used:
Any other real estate agency would be 1000 times better. STAY AWAY!
Date of experience: August 24, 2022
ADCPjust have good office and name but from inside its very bad. I took a flat in Ghayathi and they signed contract but water was not coming and they took one month to replace motor and i paid full rent in advance and waiting to complete work. After completion we discover AC are not working they are not maintaining because they are out of fund at end i need to put my money and replace AC. Very bad service i recommend not to take flat before checking in details.
Date of experience: September 30, 2018
The deposit was not refunded even after 2 months after vacating. Visited the branch multiple times and sent multiple mails, called the customer service. No response for the mails and when calling the customer service, the only response received is that the request is forwarded to the concerned team. Every time they give the same response. I vacated the ADCP due to the poor service and I took other private real estate. Stay away from ADCP. Every time I visit the ADCP office I see the staff shouting at the customers the staff is very rude to the customers.
Date of experience: October 21, 2020
If you are reading this here is my golden advice. STAY AWAY FROM ADCP. It is a branch of ADCB that takes over a building if it defaults on payments. So in other words they are not at all a professional real estate. Worst management. The office receptionist is a watchman. That says it all. My building (Roda 2, Al Nahda) used to be the best apartment building in the area. ADCP took over 4 years ago and since it looks like a cemetery. The building stinks, no cleaning system, you cannot see through the windows because the glasses are covered in a thick layer of dust since they haven't washed the building in 4 years. Old tenants are forced to pay 25 to 40% more than new tenants. Their agents will accommodate you to move to another flat in the same building so you start paying 30 to 40% less rent. Most of my neighbors did that. Does this make sense? There are a thousand things to write but I hope you get an idea. ADCB senior management needs to get involved as ADCP gives a bad image to their parent. Unprofessional, totally confused, a headless chicken is what ADCP is. STAY AWAY! ZERO STARS.
Date of experience: December 7, 2021
I keep on sending *** emails for more than 2 weeks (every working day) regarding my inquiry about renewal... no ***response.
I visited their Mussafah Branch twice... no positive response..., just told me to send *** emails.(they gave ***email add) that's why i keep on sending ***emails.
I try to call their landline (everyday) for more than 2 ***weeks... (busy--- every *** day)...
I registered and log on to their (new) Platform for inquiry... i send my inquiry..., unfortunately after one month... still inquiry... in their (new) ***platform.
They gave me 2 emails..., one email add is very fast in response..."Undeliverable: Delivery has failed to these recipients or groups"... nice ryt...
Anyway, im trying to understand them, this is during pandemic period...
Date of experience: July 19, 2020
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