I left the UAE 6 months before my lease contract expired because my old contract was canceled and I got a new contract outside the country. ADCP NEVER informed me of the termination process, and the person at counter #8 (Vacate desk) kept telling me to send emails. The emails were not responded to except to send them proof of my new contract (which I sent immediately).

I was told to get an ADDC clearance certificate in order to terminate the ADCP contract - but you cannot get it until you cancel the ADCP contract. I got a 'to whom it may concern' letter from ADDC and ADCP desk #8 told me that I would receive termination paperwork in an email. This was days before I left the UAE. I never received the email.

Over the next few months, I tried to cancel the contract from outside the UAE. However, ADCP did not answer emails, and my friends who tried to assist me were told that they could not help me because they needed a power of attorney from the embassy. I also found out (not from ADCP) that I had to log into the Smarthub application to cancel my contract. However, you cannot log into Smarthub from outside the UAE. I then mailed my UAE phone to friends in the UAE so they could use may UAE Pass to log into Smarthub -- but that could not be done because my UAE ID had been canceled. The bottom line is it is impossible to cancel the contract -- and ADCP does not care.

I had to pay for the rest of my contract in order to prevent being referred to a judicial case. After paying, ADCP sends emails telling me that I need to renew my contract and set up Smarthub account. As if I would ever consider it.

If you ever have a chance to lease from ADCP -- RUN - do not walk -- to the next apartment. Any extra fees are worth the hassle of dealing with that company that does not care.

I booked 1BHK flat on 23rd FEB 2021, and I was inform that after registration, I can raise request to maintenance for room services and the maintenance team will do it immediately.

The flat was not at all in good condition and require lot of maintenance starting from entire flat room painting, old fridge and washing machine, toilet and kitchen ceiling change, broken toilet mirror, hall door wood repair and painting, broken electric panel, keys missing, sink stopper missing, toilet seating and cover missing and so on.

Today is 06 March 2021, they did only the coloring part and rest all other things are still pending.

Room water connection is cut off, which I just came to know today only, for cleaning the room. I checked with ADCC, they informed that there is pending outstanding bill of amount AED 5818. 12k from ADCP side. The ADCP customer care informed me to pay the bill and they will reimburse me which I am not sure they will pay me or not. I dont know to whom I shall contact.

Now I am mentally suffering a lot with the problems I am facing from this ADCP guys. There is lot of other stuff which I haven't mentioned here. But in a nut shell, I will request you all please dont buy any kind of property from ADCP. They are just making people fools with their un professional customer care and support care.

I really think that what happened to me should not happened to others. I wish I could cancel my contract but I cant do it, due to huge investment I have done in this property and if I cancel the contract, then I have to pay 2to3 months rent as cancellation charges, which is not affordable for me.

Rest all is your choice. I wish best of luck to you and myself for dealing with this kind of worst management. Still holding my patience tightly but dont know when this going to end.

Thanks
Swapnil Rajane
*******983