ADCP

ADCPjust have good office and name but from inside its very bad. I took a flat in Ghayathi and they signed contract but water was not coming and they took one month to replace motor and i paid full rent in advance and waiting to complete work. After completion we discover AC are not working they are not maintaining because they are out of fund at end i need to put my money and replace AC. Very bad service i recommend not to take flat before checking in details.

The deposit was not refunded even after 2 months after vacating. Visited the branch multiple times and sent multiple mails, called the customer service. No response for the mails and when calling the customer service, the only response received is that the request is forwarded to the concerned team. Every time they give the same response. I vacated the ADCP due to the poor service and I took other private real estate. Stay away from ADCP. Every time I visit the ADCP office I see the staff shouting at the customers the staff is very rude to the customers.

If you are reading this here is my golden advice. STAY AWAY FROM ADCP. It is a branch of ADCB that takes over a building if it defaults on payments. So in other words they are not at all a professional real estate. Worst management. The office receptionist is a watchman. That says it all. My building (Roda 2, Al Nahda) used to be the best apartment building in the area. ADCP took over 4 years ago and since it looks like a cemetery. The building stinks, no cleaning system, you cannot see through the windows because the glasses are covered in a thick layer of dust since they haven't washed the building in 4 years. Old tenants are forced to pay 25 to 40% more than new tenants. Their agents will accommodate you to move to another flat in the same building so you start paying 30 to 40% less rent. Most of my neighbors did that. Does this make sense? There are a thousand things to write but I hope you get an idea. ADCB senior management needs to get involved as ADCP gives a bad image to their parent. Unprofessional, totally confused, a headless chicken is what ADCP is. STAY AWAY! ZERO STARS.

I keep on sending *** emails for more than 2 weeks (every working day) regarding my inquiry about renewal... no ***response.
I visited their Mussafah Branch twice... no positive response..., just told me to send *** emails.(they gave ***email add) that's why i keep on sending ***emails.
I try to call their landline (everyday) for more than 2 ***weeks... (busy--- every *** day)...
I registered and log on to their (new) Platform for inquiry... i send my inquiry..., unfortunately after one month... still inquiry... in their (new) ***platform.

They gave me 2 emails..., one email add is very fast in response..."Undeliverable: Delivery has failed to these recipients or groups"... nice ryt...

Anyway, im trying to understand them, this is during pandemic period...

I am very sorry to convey my high disappointment to ADCP management regarding the ignorance from the maintenance team on my request. Request no#*******.

It been more than seven days as of today, I have registered a complaint of water leak in my apartment. Till now I have not received any call or nobody came and rectified the leak.

The leak is still happening, if this lead any electrical short circuit happens and any causalities may happen due gto this, ADCP will be solely responsible for that.
I have called several times to ADCP contact number, always holding the line for more than 30 minutes and no response. I am trying register my online portal and it shows the information entered is in correct.

From last 7 days I am calling them but still no one is coming for the maintenance, as I have taken a new lease and without completing some basic maintenance work can not shift to the apartment.

Urgently need an authority to control ADCP activities. Closing the complaints & requests without resolving the issue

A minute ago

Completely Non Professional and Non Competitive Staff. They don't idea how to handle project's Maintenance. Their chosen Maintenance Contractors delayed all the Maintenance Requests by saying ADCP must approve, by that time tanent will be a shuttlecock between ADCP and their selected Maintenance Contractors. ADCP Call Centre is utter careless, they never take you seriously. In my project, I have been compromised 3 times with Safety at their Property in Al Nahda, Sharjah. They don't have a concept of Tanent's Safety. One Security Gentleman is assigned for 12 hours without any off for months, he has camera screen but has no access.

I had been calling them for almost 6 days now but all i got are promises but nothing has happened worst experience dealing with them.

بسببهم وبدون وجه حق

I suffered a lot from dealing with this company, they are dealing with customers as if they are animals not human beings.
I submitted an early vacate request of the unit that I rented through them due to the termination from the company I work for.
After I waited more than three weeks until they cleared with me and returned to me part of the amount I paid, I was surprised that they presented a check that I gave to them and paid its amount to the police, and now I am being detained in the police station because of them, without any right.

عانيت كثيرا من التعامل مع هذه الشركة، تتعامل مع
المتعاملين بفوقيه وكأنهم حيوانات وليسوا بشرا
قدمت طلب إخلاء مبكر للوحدة العقارية التي استأجرها عن طريقهم بسبب انهاء خدماتي من الشركة التي أعمل بهم وكانت النتيجه أنهم ماطلوني لأكثر من ثلاثة أسابيع حتى أجرو المخالصة معي وأعادو لي جزا من المبالغ التي دفعتها
لكنني تفاجأت حاليا أنهم قدمو شيكا من الشيكات التي
كنت قد قدمتها لهم ودفعت قيمتها للشرطة وحاليا أنا محتجز في مركز الشرطة بسببهم وبدون أي ذنب.

I keep sending reminders upon reminder for my requests. But no clear response from ADCP. Very disastrous management.