website thubmnail of ActualTests
How would you rate ActualTests?
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New York
1 review
4 helpful votes
Follow David B.
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My access was working a few weeks ago, I get the fake bank email from Andrew, I had my original confirmation letter, I forward the letter and they tried to tell me its just for Exam Engine, ActualTests dont sell only exam Engine subscription, it clearly states on the letter... Actualtests, Actualtests exam engine. 2 different subscriptions. These guys are cooks. Sad because it was a great product. I am going to small claim court just on GP...

Date of experience: June 6, 2018
India
1 review
8 helpful votes
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Cheat Site
March 19, 2019

I am member since 2008 and 2018 faced same issue like asked for receipt when produced the same they given back the access but it seems they given a fake access for the OLD users no one passed any exams after 2018 access re-enable. They are using some scripts/algorithm to show the document date updated in site but when you open document its a OLD document just changed date without any content. Dont pay anything to this guys.

Date of experience: March 19, 2019
Georgia
1 review
3 helpful votes
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Only at the most 10 questions were on the exam. There are not explanations on the answers. All of the questions you purchase can be found online for free. I used the braindumps and failed my test still. Use the free ones online and then use some other training material.

Date of experience: December 11, 2020
California
1 review
3 helpful votes
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My account keeps my invoice record, so I don't know why others have said that their receipts can't be found.

My only issue is that it's a clunky path to get to the PDF downloads for which I have paid.

Date of experience: April 11, 2019
New Jersey
1 review
4 helpful votes
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Access removed
September 6, 2017

Like many of you I paid for lifetime access back in 07 and this august I found that my access was revoked. I wrote the company an email and copied in my receipt from the purchase and they gave me back my access.

Date of experience: September 6, 2017
Texas
1 review
5 helpful votes
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This site has continually been going downhill for the last few years. Exam listings show updated questions, but when you look through the questions from old/new they are identical. I believe this site is finally just about dead and since it's no longer profitable for them, they have just given up. I purchased a lifetime subscription in 2010. My login works, but when I look at my invoices they only show the exam engine subscriptions I purchased. I do have the original invoice email and have sent that to them, but I haven't even gotten a response from them in 24 hours. Honestly I have to say that my experience with their technical support is deplorable. If you don't have a membership to this site already I would stay away from them.

Date of experience: January 4, 2018
North Carolina
1 review
2 helpful votes
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I purchased the lifetime access back in 2008 and recently noticed that my access to the. Pdf's has been removed. I emailed them and they wanted me to prove payment on a purchase that I made 8 years ago. I had purchased exam engines from them over the years and referenced those purchases that supposedly came with lifetime access to the. Pdf's however it was not good enough for them. I would not do business with these clowns as they don't stand by their promises.

Date of experience: September 12, 2017
Brazil
1 review
6 helpful votes
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Bought the dumps for an exam and the questions were exactly the same in the test however there were many wrong answers. I ended up failing the test.

I tried to contact their support team for a refund, as promised on their website, and they do not answer my emails!

Stay away from this website.

Date of experience: July 19, 2017
Virginia
2 reviews
6 helpful votes
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After years of having a account, my account access magically disappeared. I have provided some proof that I did have a lifetime membership. I am unable to get any response from the company. Something is broken... time to move along.

Date of experience: August 9, 2017
Canada
1 review
2 helpful votes
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No access
September 30, 2017

Purchased in 2008 for lifetime access, now no access. They want the receipt from 2008. Scam stay far away, they close accounts at will, I was downloading exams less then six months ago and found no explanations in the questions anymore, they suck

Date of experience: September 30, 2017
Australia
1 review
8 helpful votes
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They refuse to re-enable my access even though I can provide them with an invoice number. I wish we could do something about this. They won't provide an address or even a phone number. The site is registered to some guy in London..

Date of experience: October 31, 2017
Australia
1 review
6 helpful votes
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Had a Watchguard test and used ActualTests. Although the questions in the test were on my real test. All the answers were wrong and I was left second guessing myself at every question.

When I raised this with them and stated I had to pay again for to retake the test and I would like a refund of my money, this was their exact reply copied from the email:"Hi,

Right now we are not offering any money back guarantee. Our experts are working on updates and we will soon release it.

Please feel free to contact me in case of further queries"

Stay very far away from this fake site

Date of experience: July 16, 2017
Massachusetts
2 reviews
5 helpful votes
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I did extensive research on their site to make sure that they had the exams that I needed. Once I subscribed, the tests were not available for download. I contacted Support and they stated that they don't have those tests. Further inquiries to ask them to remove the tests from their site have gone unanswered.

Date of experience: January 15, 2021
Tennessee
1 review
8 helpful votes
Follow K M.
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After having my account paid for back in 2009, they all of a sudden revoke my "LifeTime Access" and demand I furnish my original method of payment. I no longer bank with the original bank because of ID theft, and cannot access old records. Actualtests.com is a load of bovine scatology. No phone support, and like ALL the others, my access is now gone. They have taken people's hard earned money and run away with it. I don't think they are even based in the US. I doubt we have any legal recourse either.

Date of experience: August 1, 2018
AE
1 review
6 helpful votes
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Removed my access
September 12, 2020

I am a lifetime member since 2007, and it was working fine until 2014. In 2014 i have an email confirmation from *******@actualtests.com that i have access to all pdf version, not to the engine. Recently i noticed that my access has been removed completely and now they asking for purchase proof. I have forwarded the email confirmation by them ( in 2014) and still they want the original proof. This clearly shows that they are trying to rip off all old accounts. They know what they doing... cheaters! I tried to email *******@actualtests.com and no response.

Date of experience: September 12, 2020
New Hampshire
1 review
9 helpful votes
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This company should be investigated for international fraud. I purchased a lifetime membership with them several years ago and all of a sudden I could no longer long in to their web site. I reached out to support and asked to speak to management and they indicated they would not escalate me to management and that I have to provide proof of purchase. This has gone on for months and I told them they need to keep records for legal purposes. Clearly they are not as they are putting the burden on me. I purchased this membership on an old credit card that has been cancelled for years. These people are crooks and they are making no effort to do right for a customer that paid for a lifetime membership. Classic bait and switch by an unethical and bottom feeding company without a shred of decency, morality or integrity.

Date of experience: March 30, 2020
Netherlands
1 review
5 helpful votes
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Thieves
January 12, 2018

Paid for unlimited access years ago. Even paid for some exam simulators a few years back where it is required to have an account first. They locked me out and when I asked why they said that I needed to provide my original payment details, a purchase of over10 years ago.
I hardly used it considering how long I've been a member but the fact that I've had my account revoked without any means of a refund just shows the type of business it is. A word of note, the sheets that they have has lots of outdated information so you can spend time deciphering what is relevant to what is not. If I could give zero stars, I would and I will do my utmost to ensure no one else is ripped off from these thieves

Date of experience: January 12, 2018
Florida
1 review
6 helpful votes
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I had the same exact problem with them. Became a lifetime member since 2005 and now my account says I have to pay a whole new fee. They told me to prove my payment, but I was with another bank 25 years ago. They said they couldn't help... Totally uncool!

Date of experience: February 27, 2019
Australia
1 review
6 helpful votes
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Not even one question appeared in exam from them.And they say we provide guarantee if you fail we will give your money back. But when I applied for my refund they say we don't refund money anymore.So, please don't spend money on them.
Thanks

Date of experience: February 13, 2017
Virginia
1 review
6 helpful votes
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This is the second time they've done this. The first time I complained about 5 years ago, they just fixed my account. Now, they are refusing. This is how they are getting around the lifetime access... by screwing you over if you can't produce a decade-old receipt. NOT COOL!

Date of experience: October 19, 2017

Overview

ActualTests has a rating of 1 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ActualTests most frequently mention credit card, exam engine and life time. ActualTests ranks 280th among Test Preparation sites.

service
22
value
20
shipping
13
returns
16
quality
19