AceDepot

It's totally impossible to get in touch with this people. For 8 month now, I called, send e-mails, no responses. After return, no refund.
If you purchased something, better not return, you will remain without product and without money.

So I purchased a padding press. It basically helps someone in the printing industry make pads of paper for customers. I was charged $206.47. I even was eligible for a free $30 speaker and all I had to do was put the coupon code in for the speaker... then they applied a $30 discount. All over their website it says "free shipping."

When I received my invoice, there obviously was NO SHIPPING CHARGE as stated on their website. A few hours later I get an email that say they'll need to charge me $52 additional dollars for shipping! That's over a 25% INCREASE in price! Seriously?

I even offered to half the cost of the shipping in order to keep the product moving. Nope! They sent me another email and said "sorry... we've canceled your order!"

Stay away from these guys! SCAMMERS!

Pleased with the build quality of the office furniture I've purchased. All of the items just scream quality. None of the items look cheap. In fact, they all look and feel more expensive than they actually are. I was mainly out looking for chairs for my new office and someone suggested I check out these guys since he used it for his office as well, so definitely worth a shot.

I ordered 2 cash management systems from these cheats. Got a call saying they were out and would I take an upgraded machine for $100.00 each more. I needed something so I said yes. I did get the machines but they were not an upgrade. They were $120.00 higher than other sellers. I was not allowed to return them at there cost even though there employee told me on then phone they would. Would not answer phone after that. They gave me an emergency number to text. They would do nothing to help me and eventually blocked my texts. They offered to send a case of paper to make the difference. I got 50 rolls 50 feet long. I was expecting 50 rolls 250 feet long. I should had looked at reviews. DO NOT DEAL WITH THIS COMPANY!

I ordered a "refurbished' printer from them. I received it relatively fast but it came shipped in a beat up paper towel box. When I unpacked it, it was so dirty that I had to wash my hands. I couldn't get the cartridges to sit in it properly therefore it would never leave error mode. It was completely worn out. When i think of refurbished I don't think of heavily used hand me downs in worse shape than what iI'm replacing. I think of a product that's been gone over. Upon a few emails and a voicemail effort to arrange return, this company has failed to respond.

Have been a client for a long time now. Not only that, but I have also recommended this store every time I have a friend looking to buy more equipment. Throughout all of the years, I've been a customer, I've never experienced any headaches. I really have to give props to where it's due. This store is excellent in terms of value and quality.

***BUYER BEWARE*** This company purchases the items they sell off ebay at the time that someone orders from their website, charging their customer a higher price than they find the item for. There is no verification that the item works nor if it has actually been factory refurbished or remanufactured as they state on their website. They lie to the ebay seller and ask for no shipping statement in the package as item is a gift. Then they go back and deny delivery of package causing problems for the ebay seller. The customer could have purchased the item off of ebay themselves.

Ordered on line a Fellowes Powershred W-11C 11.
Did not received PO confirmation. Next day called their customer service.
They explained that this item is not available and discontinued by manufacturer. Than offered a replacement one for the same money.
I asked to cancel the PO. And also asked for email conforming cancellation. Day later still no email and still pending charges on my credit card. Finally I've contacted my credit card to report suspicious scam activity. I hope I will get my money back.

DO NOT BUY ANYTHING FROM THIS COMPANY. Read the Better Business reviews. They sell faulty products, customer service gives you the run around. They say they will send out an RA number and they don't. Still waiting for a refund. The best is is when they're talking to you you can't hear them because of static. Not once, 3 times. Unbelievable. The Glengarry Glen Ross of office supplies..

Worst customer service ever! If I could rate them minus 10 stars I would. Stay away from this company and their related company, aceofficemachines.com, as well. I bought a refurbished Brother printer that came without all its pieces/parts (which, by the way would not have worked even if it had all its pieces/parts). So basically they sell garbage. It took forever to get them to send a prepaid return shipping label, and then, even though they emailed me that the refund I requested had been issued, 15 days later, still no refund. I finally contacted my credit card company and formally disputed the charge. I have 14 emails back and forth with what turns out to be the worst customer service department I've ever had the displeasure to have to work with. Do yourself a favor and find another company from which to purchase your office equipment. You'll be glad you did!

Probably the worst customer service I have ever experienced. Never received a confirmation of my order and payment. Very poor telephone connection every time. Hard to understand the reps. Had to repeat myself several times before they understood me. Had to follow up on my order several times because there were no communications. More than a month after ordering and more painful phone calls, I was told my order had been cancelled as it was out of stock. This was never communicated to me. No emails went to my spam folder; I checked it regularly. It feels like a very shady operation. I recommend everyone stay away.

Bought 3 boxes of continuous forms white paper. They sent one box, EVER. Said repeatedly the other two were on their way. Then, months later I demanded credit for the 2 missing boxes. They said the credit would be applied. More months passed. Then I tried to use my credit buying a used typewriter. "It will be shipped." Then, it's out of stock, how about a more expensive one?" Then, we'll ship the one you wanted today. No typewriter, and no $95 credit. I finally gave up and chalk this up to experience. There is no more polite way to put it: their business practices are fraudulent. Tried to talk with Accounts--only one day a week and she was never there. Always a recording asking for voice mail which she NEVER returned, over and over. They are crooked. I tried to get a refund or credit toward another purchase for a year. We are a small family-owned business and can't afford to be ripped off. Disbelieve me at your own risk. Just promise me that if you are ripped off by AceDepot, aka USAofficemachines, that you will write a truthful bad review, too.

This small Zip Note machine stays on my desk and the push of a button allows a "post-it" like note to slide forth to be torn off at the proper length needed. I was unable to find replacement rolls at local office supply stores but was able to resupply through Ace Depot. Will be using them from now on. Their website was easy to use; their process efficient, their shipping great and I have my wonderful, little machine back. Thanks Ace Depot.

Ace Depot is one of several fraudulent ink companies taking advantage of those who are having trouble finding ink for their older printers. Their methods are the same
-Take your money then send the wrong product, a broken product or no product at all.
-Blame you for being defrauded by them.
-Answer a negative review with bald-faced lies.
-Never give you a refund or only after a long, slow process.
-Respond in emails with dubious English grammar which questions their American addresses.
In my case, Ace Depot told me they sent my order which I never received. Then told me the product no longer existed. Then never answered my request for a refund until after I posted a negative review. Then blamed me for giving a negative review. After nearly three months, I have not received a refund of the $135 they took from me.
For your own safety, deal with legitimate companies with names you recognize. Ace Depot is a fraud.

I ordered a printer from their website. After 6 months of waiting with no communication, I had to call to find that they were out of that printer. They said they could send me the one that was same brand and it was just the newer version. They sent me the wrong printer (not the one they sold me over the phone). HAD TO PAY OUT OF POCKET TO SHIP IT BACK... and I still have not received a refund or an invoice for the erroneous printer order. They do not send invoices and create paper trails like normal e-commerce vendors. They don't answer the phones. This company is just shy of a complete scam and minimally a HORRIBLE COMPANY.