AceDepot

I'm writing this review not as a customer, but as a company whose product is sold (NOT anymore!) by this horrible website. They sold product of ours to a third party, received the payment from that third party, and we have been chasing them to pay US for over a year! Our collection agency has also met with a brick wall. DO NO BUY FROM THIS WEBSITE. They not only cheat the consumer, they cheat the companies whose products they are selling!

Spoke to a friendly staff member who advised me on different office supplies for my business and showed me some good deals as well.

I ordered a pallet of water bottles May 21st My credit card was charged May 31st. Today June 25th the pallet of water arrived. We e-mailed Customer Service on May 27th and was told by Chris <*******@acedepot.com> "Next week" We e-mailed June 5th and was told we would have an update on ETA in 24 hours - nothing. We e-mailed on June 11th and asked this order to be cancelled but was informed it had already been shipped. We received today - June 25th the packing slip shows June 21st as packing/shipment date. I will not use Ace Depot ever again. I have attached the packing list showing June 21,2019 coming from North Kansas City, MO

Sold us a cash register. Cash register came with major problems that stopped it from working or even opening. Without responding to our emails, they sent UPS to pick it up. Then for THREE MONTHS I had to call them to try to get refunded. They kept telling me "Scott" would put the full amount back on my card, and it kept not appearing. Finally, three months later, I got the refund, but they kept the shipping costs despite telling me the full amount would be refunded and despite them sending me an obviously broken product, and then blaming UPS so they could probably get reimbursed by UPS while also trying to keep my money, while also probably sending it to another customer and running the same scam again, so they could triple-dip on the same broken equipment. SERIOUSLY DO NOT TRUST THIS COMPANY -- THEY ARE DISHONEST THIEVES.

Very honestly I would say anything buy it from AceDepot Store is really awesome as well as they always give this best services to their customer. Highly Appreciable!

RUN AWAY AND STAY AWAY. NEVER ORDER ANYTHING FROM THESE FRAUDULENT CON ARTISTS. YOU WILL NEVER GET WHAT YOU ORDERED, YOU WON'T BE ABLE TO CANCEL YOUR ORDER, THEY WILL KEEP YOU MONEY, AND WILL NEVER REFUND IT. I have reported them to the Better Business Bureau, the NJ Attorney General's Office, the Secretary of State of NJ to revoke their corporate status, and to the local District Attorney, Consumer Fraud Division as well as the Federal Trade Commission, Consumer Fraud Division. The only reason I was able to get my money back was because I knew a lawyer in NJ who was prepared to file lawsuit against them, and was prepared to make it a class action to include everyone who has ever left a review or comment that they had been ripped off by them, even if we didn't have their names, as we could name them as "to be named at a later date." STAY AWAY FROM THESE CRIMINALS!

I received my safe from an AceDepot Store, this safe is really very well made and had a high end dial on the combination lock. Overall a great safe, I highly recommend this safe to all.

I ordered 9,500 pieces of clear report covers with a tissue interleaving for my company at a total cost of $678. AceDepot sent 1,000 pieces of the wrong item without the tissue between the sheets which my customer insists one having. When I contacted them, they first insisted it was the correct item, then finally agreed to send me a return authorization number, which they did. They never acknowledged they only shipped 1,000 pieces of the wrong thing. They also failed to send me a shipping label to return the incorrect item. I told them I was not paying to return ship something they sent in error and requested a label several times to no avail. I do not want to keep what I did not order, but since they refused to make anything right, no way was I going to be out more money for the return shipping!

They never sent me the correct item - or even the balance of the wrong item! The box was marked 1 of 5, however, only one box arrived. The UPS tracking indicates only one box was ever shipped.

I paid for 9,500 and received 1,000 of an item I did not want. AceDepot refused to make it right. After weeks of trying to get them to do the right thing, I filed a dispute with my credit card company and provided them tons of proof. AceDepot provided them with the tracking number as "proof" I received my order, which I did not! Because they refused to issue a credit, my credit card company refused to reverse the charge.

Do not purchase from this Scam company. If you do buy from AceDepot I suggest using PayPal or some other sort of payment method that will refund you if this company treats you wrong like the rest of us who have been scammed!.

Ordered Royal EX315 scale which according to their website was in stock. Slow Shipping, Then when I got my item from them, They sent a Royal EX310 scale which will not work for what I am doing. When I called they said they would send correct scale and send call slip for one they sent. When I did not hear back, They said they could not get EX315 and wanted me to pay shipping back for the one they sent plus a 25% restocking fee. I only got to talk to 2 individuals in Customer Service after 10 calls that were hung up on immediately and several calls of being on hold for over 15 minutes. DO NOT DO BUSINESS WITH THIS COMPANY.

I ordered two replacement drawers for our registers. About three weeks later I finally received the order, but only to be disappointed. I received only one drawer and it was the wrong one. Almost two months later I am still making phone calls to try to get this resolved. I have been promised tracking info for the correct items at least five six times and I never actually get any tracking info. I got to the point where I just told them I was not interested in their merchandise any more and that I just would like a refund. They will not do it. I keep getting lines like:" your items have already shipped. We cannot give a refund". But I never have received the items or the tracking information for these items. Try to get a manager on the line and they will just connect you to a voicemail. Bad bad customer service.
DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL BE A VICTIM OF THEIR UNTRUSTWORHTY BUSINESS PRACTICES. BUYER BEWARE!