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Kansas
1 review
1 helpful vote
Follow Justin H.
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I was nervous to order anything from Abebooks because of all the bad reviews I've read, but I decided to take a chance. I ordered from Silver Arch Books and had no problems at all. My order got here in less than a week, and the books were in the condition as described. The only weird thing that happened was it said my order was coming from St. Louis, MO but my order was shipped from the Chicago area.

The prices are great, and the free shipping was nice.

I will probably order from them again in the future.

Date of experience: February 12, 2016
California
2 reviews
5 helpful votes
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Slow shipping
March 10, 2018

Terribly slow shipping. I paid extra for priority shipping but did not recieve. I ordered the book on 3/1, they printed a shipping label on 3/2, sat on the product for 4 day before delivering to the post office on 3/6. Today is 3/11 and I still have not received the book... guessing they did not send priority as I had paid. I have requested a refund for the upgraded shipping... no response. Next stop... credit card company. Buy elsewhere if you can

Date of experience: March 10, 2018
Michigan
1 review
0 helpful votes
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If I could give zero stars I would. I purchased a book and unknowingly got stuck with $73.47 in shipping charges! Mind you the book cost $118.73 and the shipping charges were almost as much as the book! I tried working with Abe books but they wouldn't budge so lesson learned by me. I will NEVER purchase another thing from this shady company. Buyer beware!

Date of experience: September 14, 2021
California
1 review
3 helpful votes
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Terrible
September 3, 2022

This place is the worst place to buy a book, maybe it is good for those people who want to sell. Books arrive damaged and the return fees + the initial shipping will pay a new book. Terrible, I will NEVER use it again.

Date of experience: September 3, 2022
Virginia
6 reviews
23 helpful votes
Follow Kay H.
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The book I needed for my graduate class was so expensive everywhere I looked, but I found it on Abebooks.com for half the cost! And it was delivered prompt to my door, just as described. I plan to order from them again this semester!

Date of experience: January 13, 2014
Canada
1 review
4 helpful votes
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Never again
September 15, 2017

My "brand new" textbook turned out to be a knock off... you name it: smudged ink, faded ink, typos that aren't found in a legitimate copy of the book (I know because I borrowed the REAL version from my school library), pages with folds in them. I paid over $100 for a home made book. I will never use this site again.

Date of experience: September 15, 2017
Maryland
1 review
6 helpful votes
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PLEASE AVOID
October 4, 2016

If by chance you decided to look up the validity of these company before you buy GREAT FOR YOU. DO NOT buy from this company. I ordered an accounting book for over $200 as it was sold out at my school bookstore. I only had an option of renting from the school and the rental alone was $200 for a used book. I decided to give this pathetic source a try, and they shipped me an edition 3 back from the one I ordered. By this time I had waited and missed an assignment for a 7 week class and still had to purchase the original book. I returned my book to them and to this day still am out of $200+ dollars and cant get anyone on the phone. They are horrible with customer service and take 0 accountability for my misfortune. PLEASE do not order from them.

Date of experience: October 4, 2016
Ohio
13 reviews
11 helpful votes
Follow Melody B.
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I have used Abe Books countless times. Their prices are very fair, the stated condition of books is accurate, and many of the sellers have free shipping (I HATE paying for shipping). I have eight to ten sellers I order from on a consistent (probably too often if you ask my husband :)) basis. Abe is a cheaper alternative to Amazon (which I love as well) if you are in the market for used books.

Date of experience: April 4, 2016
Maryland
3 reviews
14 helpful votes
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AbeBooks used to be a decent resource for used books. Now it seems to be a resource for fraudulent sellers to take advantage of customers. AbeBooks does not allow customer reviews, so many of the booksellers send books that are nowhere near the quality described, and the buyer is left with no recourse and no ability to downrate fraudulent sellers. My latest purchase was listed by the seller in "very good" condition with no serious flaws, yet when I got the book it had a damp musty smell and was heavily foxed throughout. Buyer beware.

Date of experience: May 16, 2023
Alabama
1 review
0 helpful votes
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Wrong book sent
December 10, 2019

I ordered my wife two books for Christmas and when the box was delivered 15 days before Christmas the two books were not sent and another book was in the box. Also after ordering the books they sent an email a few days later upping the postal charges by $20. I would not deal with them again.

Date of experience: December 10, 2019
Texas
1 review
0 helpful votes
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What a waste of time and money - ordered two books but only received one. After asking for the second one, I was offered a discount on the single book or a refund. I opted for the refund - no response to any of my emails regarding the amount of refund or when it will be issued. I had to put out *more* money after having been shorted on the total cost of the order to send the book back, and yet won't be refunded for any of my shipping costs (I've asked, no response, so let's assume the answer is no). I have sent numerous emails with the tracking number but no one from customer service has responded in over a week, and no word from the bookseller. As far as I'm concerned, this site is a scam and to be avoided at all costs.

Date of experience: March 8, 2020
Arizona
1 review
0 helpful votes
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I paid for expedited shipping and the book was a week late. When I asked for the extra money I had spent on fast shipping back, they said that their delivery estimates do not include "Processing time." They were "processing" my book and that's why it was a week late. Ridiculous! You can't make a bargin and then not hold up your end of the deal.

Date of experience: March 7, 2017
Arizona
1 review
2 helpful votes
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I purchased a "hard cover" copy, which was clearly stated on the description page. After purchasing the book, all the details, like it being a first-edition copy and that it was a hard cover did not appear on offered receipt.

What I received after waiting in the mail for over a week was a soft cover version. Completely disappointed. And, I feel that Abebooks.com does not even attempt to provide honest service to their customers. I DO NOT RECOMMEND.

Date of experience: May 1, 2018
Massachusetts
1 review
3 helpful votes
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Dont buy from them
September 12, 2016

I needed to buy a textbook. I used Ables for the first time. On their website they do not say they only sell used books. I purchase a specific book they gave me an estimated date of 5 days from my purchase. It didn't arrive until 14 days after my purchase. Then I opened it up it's the wrong book. Not only is it the wrong book but Pages torn from it the book isn't even sellable. Trying to get this resolved is impossible. The only way to contact them is through email. They keep emailing me telling me they have a 30 day guarantee of return books and I keep emailing them back that I am not paying for shipping when you ship the wrong book. Don't ever ever ever buy from these people!

Date of experience: September 12, 2016
Florida
2 reviews
2 helpful votes
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Misrepresentation
August 18, 2018

Be careful in dealing with these sellers. I bought a hardcover, received a paperback. Five times the going price for a paperback. Inadequate refund, no return. Needless to say I won't be doing business here in the future.

Date of experience: August 18, 2018
Missouri
1 review
5 helpful votes
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Absolutely TERRIBLE!
April 15, 2015

I don't remember the last time I received such bad product and service from a company. I ordered to two posters that arrived bent. When I asked to have them exchanged it took forever to get the address to send them back to. I sent them back via a trackable method on February 4th, it's April 15th and it's still not resolved. They just keep asking me the same questions to give me the run around. I will never buy anything from this company again. I gave them a ranking of 1 star because there wasn't anything less to choose from.

Date of experience: April 15, 2015
Netherlands
1 review
0 helpful votes
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Do not buy from Abebooks!
September 28, 2020

Abebooks does not have a friendly refund policy. They are saying that: "All return and refund requests, including reports of items that didn't arrive, must be received by AbeBooks within 30 days of the order's maximum estimated delivery date". The worse is they never remind you the deadline. If you forget the deadline, then you should forget your refund!

Date of experience: September 28, 2020
South Carolina
1 review
2 helpful votes
Follow Rachael K.
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I ordered a $350.00 book for my college class two months ago and still have not received the book. I have called and also been emailing the company for a month. I have only gotten more frustrated!

Abebooks is also associated with TM books. TM books is the actual supplier for my book.

My one regret is not looking at reviews before ordering.

Date of experience: October 24, 2018
Tennessee
1 review
1 helpful vote
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Ordered a book. ONE BOOK. Said it was in stock. Was supposed to be a Christmas present. Paid on 12/13/19. As of 12/31/19 it still hasn't arrived. Supposedly coming from same country (USA). How difficult is it to throw one book in a bag and mail it?

Date of experience: December 31, 2019
Pennsylvania
1 review
4 helpful votes
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I ordered two books for medical administrative assistant classes and first time I ordered them I was refunded my money back by Abebooks for one book probably because the seller didn't have it. I was sent an e-mail stating that I was refunded the same day. Luckily I was able to find the same book for a little cheaper. Both books shipped very fast definitely less time than was estimated. Only thing that bothered me was that I was not given any tracking numbers to track my books but that didnt seem like much of a problem since they came so quickly. I don't really have any bad to say about this website.

Date of experience: September 30, 2015

Overview

AbeBooks has a rating of 1.6 stars from 715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 39th among Used Books sites.

service
197
value
190
shipping
190
returns
135
quality
168