Aaron's

Ms.Heather Eve from store C0308 provided outstanding customer service...excellent hands on services...stayed after her work...my dearest compliments Thank you

My experience with Arrons shows how tacky and low unprofessional they are.my ordered was confirmed and 8 days later for two days the app said pending for delivery.so I called to check on the status and set a delivery time. To my surprise double talk and suden snow job. Sum itt up how can a order be available one minute and unavailable the next if it was ligit at all.
Do not do business with Arrons they treat you like $#*! and never accountable for actions they do or commitment made

The problem with Aarons is their lack of speed in getting orders to customers. You place your order online a week later it goes to the store a few days later they call to schedule delivery. I placed an order on Dec 23rd and as of January 4,2024, I'm still waiting for the call just to schedule the delivery. It doesn't matter if it's during the holidays there process is just too slow.

As a long time, customer have had five contracts with Arron's. I have paid off two of the contracts. The other three were short term needs and that's maybe the only good things is for. If you move and require something and it's only going to be temporary errands isn't that bad.
In the past I have had some short periods that required me to put off a payment for a couple of weeks, but payments were always made.
This time I found myself unemployed, and a month behind my payment but the last two months. By the end of the month, I am up-to-date.
Although I have been a very good customer, one would say a valued customer, I am being harassed about payment. Mind you it's always paid by the following month.
Now let's be frank, Aaron's isn't that the most economical way of buying furniture, by the time you're done with your contract, you have paid 2 to 3 times the overblown value of the item.
I think Aarons should be a little more understanding considering how the gouged their customers. I have a sofa loveseat contract with them now which I will be canceling soon. I am done with my affiliation with Aarons.

I have used Aaron's for years and years …my payment was due Dec. 3rd which was on Saturday and I called the store and no one answered and this am they called me and charged me a late fee and said I was late….in checking with BBB I have at least 5 days before they can charge me a late ….so I spoke with the manager and with a ver rude voice he informed me that he would remove it but that would be the last time. The young man that took my call (Coty)

Was very rude and had a daring sound in his voice that I mentioned his name. I have been with you for a long long time and never have I not paid you. I am a 79 year old senior citizen that is on a fixed income and at the end of my life I don't need people like those people in the Dothan office talking down to me in fact I will not allow it….they owe me an apology. I know all your businesses are not this way. Just be courteous to me and I will always return the same.

Rent a center and Buddy's lied to me about
Arons rental Arons is the best rental place, six years renting from Rent a center and Buddy's
And Arons is the best rental place. I went into Arons and i found the laptop that ive been looking for six years for under $600 thank you Arons Rental, im in TampaFlorida Joel Garcia-Rivera.

I bought a computer back in 2006 and it is now 2024 and still dealing with an interest occurred that is ten times more then the cost of the computer (which was paid off) then 6 years later get a lawsuit that I owe more money due to interest from a company called north star which balance was paid then six years later get another lawsuit from a jmmmpc x company claiming I owe an additional 2000 dollars and they take me to court and I try to fit it and have no legs to stand on because banks only keep copies of check for 10 years never buy from this company it cost me about 7500 for a computer that was worth maybe 700 when I purchased and returned it

For those complaining about the total lease price, stop it. All prices are up front, they don't add any prices after you've signed your lease so you knew up front what the total cost would be yet here most of y'all are complaining about what you signed up for. I have utilized Aaron's for many years. I lease to own so I always request brand new and that's exactly what I get. You do not have to accept the product if you request new and it looks used, believe it or not you are in charge of your lease. It does cost more with the lease program vs buying outright and that's not just at Aaron's, it's anywhere you lease. As for customer service, well maybe I've just been lucky or maybe, just maybe I know how to communicate without being rude. 5 products later and I'm 100% satisfied with my products and customer service.

I had unforseen medical problems around a year ago had to let some stuff go back my medical bills were getting high. Just today I was told I had to take a chair even if I didn't want it I was told they bringing to my and said I had no choice but to keep the chair

Ordered a stove, mediocre, but decent install. It is like new having issues and was picked from Regency, who is their choice manufacturer who will only work through a dealer and not sell parts directly to owners. It had manufacturer defect and glass broke after 3 uses, said they would order parts never followed up. Mechanical door now failing and no call backs heading into winter with a new stove and a mechanical door that will not shut with less than 2 cords of wood burned through it. Ridiculous, I don't care attitude. Don't use Aarons Chimney. Technician showed up pretending there was issues with obsolete parts. Had to find the parts and replace myself. Had to repair broken door myself. Takes your money then don't care- avoid this shop. It is like dealing with children and a waste of time.

So, I was in dire need of a washer/dryer combo. Like most people, I didn't have the available cash to make a direct purchase from Lowe's or Home Depot.

I usually shy away from RTOs, but this was an emergency, since our set went out and we had piles of clothes as high as Everest. After searching, we decided to go with Aaron's.

We started our agreement online, paying the twenty-five dollar down payment. We picked a really nice GE set, but Aaron's didn't have the items in-store. We got a call that offered us an in-store set, but were told to come in and view the set to see if it's what we wanted. It was not, and we opted for the set we applied for online.

They drew up our agreement and told us it would be delivered in three days, and it was. No problems there. Payments were set up for the third of each month. But since the third was on Sunday, we knew it would be drafted on the soonest business date: Friday, March 1st.

I called the store to make a payment. My bill was $263--up $131 from the $142 on the in-store agreement. When I questioned the amount, the rep said it was because I had ordered TWO washer/dryer sets.

WHAT?! Who needs two washers and dryers? Aaron's was trying to bill me for the set I ordered online, also, as well as the in-store set. We got that square. The store rep then took my payment. I was happy; my bill was paid. I decided to check my balance to see what I had left, only to learn I'd made a double payment. I called Aaron's back immediately, alerted them of the discrepancy, and requested a refund of the overpayment.

I was told that the payment had been stopped and that the money would be refunded to my card, but it may be a few days. However, after the first few days, I still hadn't seen the money, so I called the store, but the store told me to call the bank. The bank said that only Aaron's would have the ETA, so I needed to check with them again.

When I called Aaron's, I was given an ETA of 7-10 business days. On the seventh day, I contacted corporate to see what could be done. At first, the corporate rep was helpful and told me to contact the store to see if they submitted a refund request. I called, but was told there was nothing on file. The store rep said they would "get right on it."

They did not.

After ten days, I contacted corporate again and somehow got the same rep. Only THIS time, instead of help, I got attitude. I called the store and told the store rep I still hadn't received the money. The store rep advised me that she would run it by her "manager" and he would call me back.

I'm still waiting...

The bank said that if Aaron's refuses to fix the problem, come to the nearest branch and they will start a payment dispute to recover the funds from Aaron's. I'm going tomorrow.

Only one more thing: Aaron's on North Main in High Point, NC has terrible customer service. Aaron's, itself, is a good RTO, and I have no complaints about the company overall. But that location's customer service has gone WAAAAAAAAAAAY downhill.

They gave me a credit card number that I didn't give them and said it was mine and it wasn't true and tried to make me seem like it was my fault

HORRIBLE SERVICE EVER. TWO WORKERS THAT CAME TO MY BESTIE AND HER FAMILIES HOUSE YO CHECK THEIR REFRIGERATOR PURPOSELY PUT ROACH INSIDE AND BLAMED THEM FOR THE ROACHES INSIDE OF THE REFRIGERATOR. THEN WHEN WE CALLED THE SERVICE LADY SHE HAD AN ATTITUDE. I SENSE NOTHING BUT HORRIBLE SERVICE AND RACISM. DO NOT EVER BUY FROM AARONS. AND ALL THIS AFTER GETTING TOLD THEY WOULD SEND OUT A NEW REFRIGERATOR. WHAT SOME SCAM ARTIST!

I went in to make my last payment which I had called the store and was quoted 140 dollars. When I get there the store manager tells me I owe 260. He then $#*! and attitude with me when I questioned the discrepancy of over 100 dollars. I called corporate who said that my payment was infact $140. Store Manager: Marshall Store location Sumter SC Broad St. DO NOT EVER GO TO THIS STORE GO TO RAC! Marshall ended up calling the police on me and kicking me out of the store. They extort people's money. BEWARE

I've been an AARON'S CUSTOMER since 2014.
I could never BUY what I need from NAME BRAND stores.
Because I'm always paying for
RENT, and BILLS.
Sometimes even
LIGHT or GAS.
That's usually 75% of my income.
And NO I don't WORK or ever have!
I get BENEFITS.
So anyway MONEY I have left is my CHOICE.
Not enough for something BRAND NEW like a LAPTOP.
But still good for things like SLING TV, SPECTRUM WI FI, also RENT TO OWN.
There are numerous products I have
RENTED to PAID IN FULL!
My current RENTAL is for a
50" 4K TV plus a QUEEN BED.
My OLD TWIN BED
Was past its USEFULLNESS.
PAYMENTS are on a 2 year plan.
That means over
$100 every month.
Not bad in my opinion.
Still leaves me with an $$$$ amount to SPEND
Or SAVE!

This company is easy to rent from but you really need to read the whole agreement in full. You pay so much more than what an item is worth. Example: We all know a Nintendo Switch retails fir $300+ tax but if you purchase from aarons you'll pay $59.00- $69.00 a month for 18 months end up paying between $1,000- $1,272 a month. This is a form of highway robbery. They take advantage of everyone. Also if you rent to own an appliance you're not only paying 6 times it's worth but the appliance normally stops working right after you've paid off. I fully recommend saving your money until you can pay for item's true worth

Second time I was insulted and disrespected here again Tim the GM continues to belittle me over my past purchases. 3 I had let go. I had bought over 5 things there and have the proof. I I was approved for over 575.00 payments a month. Then he tells me what I'm not approved for when I was approved and willing and able to make the payment. I'd like to see where he's allowed to turn anyone down after approved.

Just took payments out my account with no information and reasonable information as to why. Called to see why and the representative was all over the place trying to explain. I hate this place. So glad I'm finished paying for an item that was three times the cost anyway. Avoid Aaron's Rental Center & places like this at all cost.

Yes my problem was resolved monsy was put back on card THANK YOU VERY MUCH GREAT CUSTOMER SERVICE AT STORE ON HOLDEN

I rent an hp omen tracer desktop and they claim that it had nvidia GeForce 1650 gpu come to fine out its an nvidia GeForce 1150ti which 6 years out of date. Also the price for the whole set up is only 699.99 they want to charge me over 3k for system. I have began the process of filing a class action lawsuit against the company.

Pre used. They didn't tell me until they delivered it was pre used. Then lied & said, it never left the store. LIED. The chair was wet & they didn't admit they cleaned it, until I called them out on it. Ya, 2 days & it's still damp. Then, let's talk about the chair tilting to the left. I wanted a new chair, not a used chair. If I wanted used, I would have bought it off Craigslist.

After I end this lease I'll never utilize them again. They're so annoying. Just save up and pay cash if you can.

Aaron's sales & Lease is no good. They have messed up before on a TV of Ours. Not a Good Place to go. Plus they r way over priced on there Merchandise.