So, I was in dire need of a washer/dryer combo. Like most people, I didn't have the available cash to make a direct purchase from Lowe's or Home Depot.

I usually shy away from RTOs, but this was an emergency, since our set went out and we had piles of clothes as high as Everest. After searching, we decided to go with Aaron's.

We started our agreement online, paying the twenty-five dollar down payment. We picked a really nice GE set, but Aaron's didn't have the items in-store. We got a call that offered us an in-store set, but were told to come in and view the set to see if it's what we wanted. It was not, and we opted for the set we applied for online.

They drew up our agreement and told us it would be delivered in three days, and it was. No problems there. Payments were set up for the third of each month. But since the third was on Sunday, we knew it would be drafted on the soonest business date: Friday, March 1st.

I called the store to make a payment. My bill was $263--up $131 from the $142 on the in-store agreement. When I questioned the amount, the rep said it was because I had ordered TWO washer/dryer sets.

WHAT?! Who needs two washers and dryers? Aaron's was trying to bill me for the set I ordered online, also, as well as the in-store set. We got that square. The store rep then took my payment. I was happy; my bill was paid. I decided to check my balance to see what I had left, only to learn I'd made a double payment. I called Aaron's back immediately, alerted them of the discrepancy, and requested a refund of the overpayment.

I was told that the payment had been stopped and that the money would be refunded to my card, but it may be a few days. However, after the first few days, I still hadn't seen the money, so I called the store, but the store told me to call the bank. The bank said that only Aaron's would have the ETA, so I needed to check with them again.

When I called Aaron's, I was given an ETA of 7-10 business days. On the seventh day, I contacted corporate to see what could be done. At first, the corporate rep was helpful and told me to contact the store to see if they submitted a refund request. I called, but was told there was nothing on file. The store rep said they would "get right on it."

They did not.

After ten days, I contacted corporate again and somehow got the same rep. Only THIS time, instead of help, I got attitude. I called the store and told the store rep I still hadn't received the money. The store rep advised me that she would run it by her "manager" and he would call me back.

I'm still waiting...

The bank said that if Aaron's refuses to fix the problem, come to the nearest branch and they will start a payment dispute to recover the funds from Aaron's. I'm going tomorrow.

Only one more thing: Aaron's on North Main in High Point, NC has terrible customer service. Aaron's, itself, is a good RTO, and I have no complaints about the company overall. But that location's customer service has gone WAAAAAAAAAAAY downhill.

They are by far the worst company to start a contract with. Let me tell you my story with the waldorf, Clinton and forestville stores as a victim of inside theft I was totally victimized in the utmost way from these stores I had been a long time consumer of AARON stores I started back in the early 90s maybe even before then, and since then I have purchased bedroom sets, dinette sets, tvs and much more in a span of 15 years they have been through about 15 managers about 7 regional managers and numerous employees I want to say 25 percent were let go due to inhouse theft as a long time customer I fell prey to operational inhouse theft! I recently tried to purchase a stove thinking i would give them a chance again low and behold i was denied for the stove so i inquired about this matter with the stores they told me that i had a run and skip, now mind you i have been at same address for 35 years and this was back 2004 and 2006 not to mention i bought a computer and a bed set i want to say 2015 in the clinton store paid off before scheduled time like most of my purchases. They directed me to corporate and my purchase showed paid in full there as well my credit report showed the same exact thing. But they claim it was sent to a collections agency and asked if I paid collections agency. NO NO AND NO then the rep says this does look very suspicious because you purchased merchandise way after 2004 and 2006 this doesnt make sense at all! She gave me a number to solutions where I was on hold for 35 minutes trying to get to regional manager is like trying to call the White House! Never available the manager in the waldorf store is rude very short and extremely unprofessional! Then when you do get a rep you hear the same thing you heard from other reps is as if it's all rehearsed its equivalent to NEXT IN LINE! Horrible experience and all though I like their quality and styles its definitely not worth the headaches. It's a blessing and I ask all of you consumers and potential consumers please check your accounts periodically because had I not applied for the stove, i would have never known I would hate to see anyone victimized like I have been not once but three times. This is ridiculous and absurd! They really need to vet these managers at these stores. They definitely lost a veteran consumer I wouldnt purchased a pigeon from them if they threw at me for free. A company I held in high regards at onetime no longer exist they are by far the worst havient heard anything from them and at this point dont care to.

This company is awful. Racist, verbally abusive staff.

Unprofessional. Luis is store manager. I had to call 3 different days in a week, 4 weeks in advance to schedule a pickup because I was getting rotator cuff surgery and moving out of state. Left messages with Rob and Luis didnt call me back.

Finally, spoke to Luis when i called again the end of that week. Luis said they would pick up on Tuesday after 2 pm. Their store closes at 7pm. They didnt show up; they didnt call to inform of a delay, or even apologize or attempt to reschedule.

I talked to K'Kneesha, real professional. Wouldnt let me speak. Wouldnt apologize. Said wasnt her problem she didnt schedule me Luis did and he was off today.

Hung up on me SIX (6) times! I called AARONS corp customer service and had her on speaker phone for the corporate rep to hear while she blasted me, screamed at me, talked over me, and even insulted my wife multiple, MULTIPLE times. Low class ANYTHING BUT PROFESSIONAL or remotely respectful. After Eric in corporate heard her rant, I hung up.

No one ever showed to pick up, no one ever called, and now Im supposed to delay my out of state and hope they pick it up next tuesday because tuesday is the only day for pickups?! DO NOT RENT FROM THE AARONS IN MAYS LANDING NEW JERSEY. Completely racist, rude and unprofessional! Even lied to her boss about hanging up not knowing that corporate representative manager heard it all.

They will treat you like ***, they WILL LIE ABOUT IT, THEY WILL HANG UP ON YOU. I was told that because I wouldnt accept an apology that they never gave and told them I couldnt wait another week that I wasnt be professional MYSELF and that I should not talk to her like I talk to my wife. My wife wanted to go to store but feared being the victim of a hate crime. MOST RACIST, LAZY, DO NOTHING GO F YOURSELF UNPROFESSIONALS I EVER DEALT WITH.

This store and ALL of south Jersey is a cesspool for racist bottomfeeders that want to do nothing amd never get fired.

COMPLETELY MISMANAGED STORE, DO NOT LIVE IN SOUTH JERSEY IF YOURE WHITEOR RENT FROM THIS STORE EVER. 11% white of the population and the balcks, hispanics, and radical muslims abuse you and NOTHING will be done and NO ONE IS HELD ACCOUNTABLE!