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They are to high on everything that they have in the stores. They do not believe in helping customers. And now, if a customer is just 1 day late on making a payment, they add late fees. They do not want to wave any late fees. And they won't. MY account is $88.00 monthly, & I was one day late, my total to pay, $ 99.17. One day late. They talk to you like they don't care or have problems. News flash Aaron's, everyone has problems. Work with your customers, not against us.
I called to do a 60.00 payment on my account, & the manager told me no & hung up. My account payment is 90.00 a month, so if I have the 60.00, which is over a half of a payment, he shouldn't have said no, & hung up. I will never do business with them again. That is not how you are supposed to do business with customers. My future business will be with RENT A CENTER. At least they know how to talk to customers & they really go out there way to help them.
We've been spectrum customers for a long time now, & we recently upgraded our cell phones. Number 1, the workers or helpers at the spectrum store is no help whatsoever. They messed up our account. We were paying for 6 lines & all we have is 4. Number 2, the people you call to talk to getting it fix does nothing. They give you the run around. So please tell me how are you supposed to help the customers? The answer is really easy: We're spectrum, let's lie, & take peoples money. Screw you spectrum. Screw you.
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