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Aaron's

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Texas
1 review
3 helpful votes
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False advertising
January 27, 2022

I rent an hp omen tracer desktop and they claim that it had nvidia GeForce 1650 gpu come to fine out its an nvidia GeForce 1150ti which 6 years out of date. Also the price for the whole set up is only 699.99 they want to charge me over 3k for system. I have began the process of filing a class action lawsuit against the company.

+1
Date of experience: January 27, 2022
Kentucky
1 review
0 helpful votes
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Second time I was insulted and disrespected here again Tim the GM continues to belittle me over my past purchases. 3 I had let go. I had bought over 5 things there and have the proof. I I was approved for over 575.00 payments a month. Then he tells me what I'm not approved for when I was approved and willing and able to make the payment. I'd like to see where he's allowed to turn anyone down after approved.

Date of experience: January 3, 2023
South Dakota
1 review
0 helpful votes
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Unless you order any less you pay for your order well then when it's time for delivery they have a problem because your house ain't up the car and you have a tarp when you're ceiling that has nothing to do with your bedroom whether you're inventory is going

Date of experience: December 20, 2022
Oregon
1 review
1 helpful vote
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Used
November 28, 2022

Pre used. They didn't tell me until they delivered it was pre used. Then lied & said, it never left the store. LIED. The chair was wet & they didn't admit they cleaned it, until I called them out on it. Ya, 2 days & it's still damp. Then, let's talk about the chair tilting to the left. I wanted a new chair, not a used chair. If I wanted used, I would have bought it off Craigslist.

Date of experience: November 28, 2022
Florida
1 review
0 helpful votes
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The other rental places lied to me
September 20, 2023

Rent a center and Buddy's lied to me about
Arons rental Arons is the best rental place, six years renting from Rent a center and Buddy's
And Arons is the best rental place. I went into Arons and i found the laptop that ive been looking for six years for under $600 thank you Arons Rental, im in TampaFlorida Joel Garcia-Rivera.

Date of experience: September 19, 2023
Alabama
1 review
1 helpful vote
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Account
December 6, 2022

I have used Aaron's for years and years …my payment was due Dec. 3rd which was on Saturday and I called the store and no one answered and this am they called me and charged me a late fee and said I was late….in checking with BBB I have at least 5 days before they can charge me a late ….so I spoke with the manager and with a ver rude voice he informed me that he would remove it but that would be the last time. The young man that took my call (Coty)

Was very rude and had a daring sound in his voice that I mentioned his name. I have been with you for a long long time and never have I not paid you. I am a 79 year old senior citizen that is on a fixed income and at the end of my life I don't need people like those people in the Dothan office talking down to me in fact I will not allow it….they owe me an apology. I know all your businesses are not this way. Just be courteous to me and I will always return the same.

Date of experience: December 5, 2022
Florida
1 review
0 helpful votes
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Resolved
February 4, 2021

Yes my problem was resolved monsy was put back on card THANK YOU VERY MUCH GREAT CUSTOMER SERVICE AT STORE ON HOLDEN

Date of experience: February 4, 2021
Virginia
2 reviews
0 helpful votes
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Please don't waste your money on Aaron's. They're items are not of good quality. The customer service is AWFUL. I leased to own a flat screen TV. I have had it for 1 year and suddenly lines started appearing on the screen. They accused me of damaging the TV, refused to fix it, yet they continue to take the payments out of my account each and every week. The TV is hanging, there are no kids in my house. CLEARLY they sold me a refurbished television. I have "insurance" on the tv, which allegedly includes repairs...but the only repairs they cover are natural disasters such as fires or earthquakes. I admit I should have read the fine print on the agreement instead of listening to the salesman lie about the protection I was paying for. Aaron's is a predatory organization. I have ZERO respect for them. The cost of the TV is $1400.00, BUT they also charge $1200.00 to lease...I am paying almost $3,000 for a TV that I could probably buy for $800 now.
I also purchased a bunk bed for my daughter, after 6 months the springs started coming through the mattress. Yet again, the "insurance" doesn't cover replacing their trash product.
PLEASE do yourself a favor and just save up until you can afford to go to a reputable retailer to make your purchases. This is an absolutely AWFUL company that preys on people that don't have good credit and they have low quality trash products. It should be illegal for Aaron's to take advantage of consumers the way they are.

Date of experience: May 31, 2023
Florida
2 reviews
0 helpful votes
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Ms.Heather Eve from store C0308 provided outstanding customer service...excellent hands on services...stayed after her work...my dearest compliments Thank you

Date of experience: December 14, 2023
Alabama
3 reviews
8 helpful votes
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Online aarons says their furniture is 'guaranteed' for life. In actuality it is guaranteed for as long as they feel is necessary. We rented from aarons, and the couch literally peeled the surface off after 18 months. Aarons said since they had replaced the couch before FOR THE SAME PROBLEM that they would not do anything. When i asked the district manager about the online guaranty of 'lifetime warranty', i was told that only applies to the first purchase. So they replaced the first crappy built furniture with more crappy furniture. Do not use!

Date of experience: June 9, 2020
Colorado
1 review
1 helpful vote
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One sided
July 13, 2021

Ok most mattresses you are to flip every so often aarons bed you can't its just a black material same as the couch cushions only 1 side has real material the other side black material. Atleast flipping cousins and mattresses extends the life of your furnature

Date of experience: July 13, 2021
Pennsylvania
1 review
0 helpful votes
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As a long time, customer have had five contracts with Arron's. I have paid off two of the contracts. The other three were short term needs and that's maybe the only good things is for. If you move and require something and it's only going to be temporary errands isn't that bad.
In the past I have had some short periods that required me to put off a payment for a couple of weeks, but payments were always made.
This time I found myself unemployed, and a month behind my payment but the last two months. By the end of the month, I am up-to-date.
Although I have been a very good customer, one would say a valued customer, I am being harassed about payment. Mind you it's always paid by the following month.
Now let's be frank, Aaron's isn't that the most economical way of buying furniture, by the time you're done with your contract, you have paid 2 to 3 times the overblown value of the item.
I think Aarons should be a little more understanding considering how the gouged their customers. I have a sofa loveseat contract with them now which I will be canceling soon. I am done with my affiliation with Aarons.

Date of experience: February 24, 2024
Mississippi
1 review
5 helpful votes
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Very bad racism
April 17, 2020

Arons was great until the start of this year. The manager at the store that I live near has a chip on her shoulder and a
Problem with white people. My account was due for one payment in April keep in mind it's in the middle of a pandemic
And our governor and president had asked companies to be kind and a mandated no bill collection during. I go through abuse from this woman every month. I pay my monthly payment and every month she wants a payment and a half. I still don't know why honestly think the woman is enbezzeling. She is rude ulgly all the time very abusive and threatening. I have complained to the company but they don't care please don't buy from aarons

Date of experience: April 17, 2020
West Virginia
1 review
2 helpful votes
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Bike was stolen
July 14, 2022

My e bike I was renting from arrons in parkersburg wv. Was stolen on camera and I delivered a full police report to them and they still said there insurance only covers break in's. I highly not recommend renting from arrons cause if your stuff gets stolen and it's not a break in your screwd.

Date of experience: July 14, 2022
Tennessee
1 review
0 helpful votes
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They is not a good business to deal with the will harassment you after you be done told them the first when you will be able to pay them the first time they call $#*! they will call you right back with the same question all day every day they don't give people time to do nothing so me i don't recommend no one to deal with Aaron's in Lenoir city Tennessee

Date of experience: November 18, 2022
Indiana
3 reviews
4 helpful votes
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I look for reviews on companies. Before dealing with them today. I've found that is very beneficial to do. When spending large amounts of money. This company has so many bad reviews. That I don't even trust the good ones. Or they don't even matter. When the majority is bad about them. Saying that the prices are good. Upon looking at them is even more ridiculous. When your paying almost four times. What you'd pay if you just buy it straight out. I know not all can do that. So they look for places like this. To make payments but when your being ripped off. In paying what they're asking for their merchandise. I'll save first before I throw money away. To the point if I don't have a TV. I get one when and after I save for it. If I don't have furniture. To then I sit in a chair. Til I get one whatever it is. I'll save for it first. Before I pay four times for it. I don't want and need nothing that bad. To make a financial mistake like this. Sad thing is I guess ppl think. This is a deal for them. To take advantage of when intact. Your the one getting taken advantage of. Financially which should matter to the point. Where a better decision has to be made. I won't be dealing with them at all. So I thank the people who did reviews. On their experience with them. They matter and you've been heard for sure. To the point where I won't deal with them. Will also encourage anyone I know who is. Not to either

Date of experience: August 20, 2022
Texas
2 reviews
8 helpful votes
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Ripoff
February 5, 2020

You'll end up paying 10x what the item is worth. Run away. I'll never come back to any of these stores. Just save up some cash and buy it somewhere else

Date of experience: February 5, 2020
South Carolina
1 review
0 helpful votes
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Don't do it!
November 17, 2022

Aaron's is not the idea place to get furniture from at all. Purchase furniture on your own. This Is my first and last time leasing any kind of furniture.

Date of experience: November 17, 2022
California
1 review
3 helpful votes
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Worst place ever
July 14, 2020

The Ontario location and customer service place is the WORST ever canceled both my orders after having me wait for 2 wKs with no phone calls or explanation after requesting so much info and calling my references. After me having to call them for the 100th time they don't even service Orange County. Don't go through them ever

Date of experience: July 14, 2020
Georgia
1 review
1 helpful vote
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Complaint
December 27, 2021

Aaron's sales & Lease is no good. They have messed up before on a TV of Ours. Not a Good Place to go. Plus they r way over priced on there Merchandise.

Date of experience: December 27, 2021

Overview

Aaron's has a rating of 1.2 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aaron's most frequently mention and customer service. Aaron's ranks 365th among Home Appliances sites.

service
35
value
30
shipping
25
returns
24
quality
28
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