American Airlines GroupReviews 101

American Airlines Review

I recently had two frustrating experiences with American Airlines that I feel compelled to share.

On Tuesday, May 28, my return flight from Miami was canceled due to weather. The airline waited until 11 PM to hand out hotel and meal vouchers for a flight with a boarding time of 4 AM. By the time I received the vouchers, the line was so long that it wasn't worth the wait to check into the hotel only to check out immediately to get in line for TSA and make it to the flight in a few hours. Moreover, the food vouchers were only valid inside the airport, where all the food establishments closed at 11 PM. Ironically, I arrived at my destination without my luggage since it was delivered to the wrong airport.

Fast forward to June 15, I find myself stuck in Oklahoma City once again due to a canceled flight. I was booked on another flight as a standby passenger. However, my mobile app for AA.com showed a different flight booked, and I received a text message and email on june 15 about my flight arrangement changes and it was set to depart on June 14. Let me remind you, as im writting this sitting in the terminal, it is June 15, am I supposed to go back in time? After 8 hours of waiting in the airport, I finally received food vouchers for myself and everyone accompanying me. I still don't know if I have a seat on my next flight. The customer service has been extremely rude and very unprofessional, making me rethink why I joined their credit card and rewards program.

Overall, these experiences have left me very disappointed with American Airlines' handling of flight cancellations and customer service. I have not added photos due to PSI.

I recently booked an American Airlines flight out of Chattanooga. The flight, after 6 hours of delays, was cancelled as the plane never arrived in Chattanooga. I went back to the counter to have them rebook me. They couldn't get me to MSP until the next day, but I had a full schedule of patients to see starting at 8:00 am the following day that could not be rescheduled. The agent at the gate told me she was unable to book me on another airline for the outgoing portion and that I would have to do that myself. She told me to use the app for a refund once I had done so.

I booked a Delta flight and made it to my destination with no problem. When I chatted with the agent on the app, I was told that a ticket would be reissued so that my return portion of the trip would be unaffected and she gave me a link to request a refund for the outbound ticket.

When I arrived at MSP to return home, there was no ticket. I had to buy another one way ticket (the last one!-almost got stuck another night). So, I wound up buying 2 one-way fares ($950) when my original ticket was $505. If I had known to buy a round trip ticket on delta when the other flight was cancelled, that would have saved me about $300. AA didn't issue a refund for my luggage that was pre-paid.

After sharing my story with AA - AND I FLY WITH THEM ALMOST MONTHLY - I was told, "Sorry for the miscommunication. A refund will not be forthcoming!" Going forward, I will do all I can to use other carriers when possible. It's a priority to me to be sure my customers are treated fairly and given excellent service. I am disappointed and shocked that AA would snub a regular customer in this way without so much as an apology for the inconvenience this interruption in travel caused. AA would not even issue a credit for future travel.

I wish I didn't fly American AA, my first flight was delayed 3 hours, then they gave away my seat on the next flight because I was only 17 minutes early. I was told by the manager that I should have been earlier and it's my fault

Flyers should be aware that there is theft amongst those who work in luggage. I had a bag of prescription medication stolen from my checked suitcase. As it happens, I had a few doses left to last me a few days, but I had to go through a lot of loop holes to get my doctors to give me a second prescription, but I had to pay for it out-of-pocket, because my insurance would not cover it that soon. When you consider that any medication, without it, could be landing its user in the emergency room and/or death, this type of thievery is disgusting. Mine is for epilepsy, and without it, I can have violent seizures. I am fairly certain that my experience will not matter much to American Airlines, so I am coming on here to let others know.

Had a flight from Madrid to London on British airways, we spent the night in London and the next day we checked in with American Airlines with in damaged bags but when arrived to Chicago 2 bags were destroyed cracked, dented, and missing wheels Also the item inside were destroyed, it make it clear that these people don't care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags, few weeks passed without answer so I called British airlines to inquire and they so no it's AA responsibility and of course I went back to AA and the say that British will pay, they ve been bouncing me back and fourth for at least 4 times, last call I had was the British and I get them because the damage was done on an AA flight but these people been misleading me for 3 months now shame on you American Airlines. And also for the people who plans to travel with them be careful they will treat your bags like crap especially if buy expensive stuff
AA-23AZZOUZI-J09T05 - P20T

I flew American Airlines from Boise to Phoenix. We left late. The flight attendant said they were waiting for 2 people. Once the 2 people showed up we didn't leave. The pilot stated on the intercom that the flight was overbooked and they were waiting for 4 people to argue it out for the 1 empty seat. Once the final person was on, we left. Again, we were now late leaving Boise.

We were scheduled to leave at 1:48 and the doors closed at 2:04, left about 5 minutes later. We were scheduled to arrive at 2:54 arrived at 2:58, so the pilot made up much of the time. We got to the gate at 3:03. I was off the plane by 3:11.

I ran from gate A2 to gate A22. It's a much larger trek than it seems since it's a different arm of the terminal. I'm 65 and have COPD so this run was very difficult, but I am still pretty fast. I heard my name over the intercom as I ran so I just kept running. By the time I got to the gate, I was breathless and couldn't speak. The door to the tarmac was closed, but they opened it and I ran 3/4 down the tarmac before they shut the door to the plane. I collapsed on the tarmac out of breath from the run.

My flight was scheduled to leave Phoenix at 3:22 and it left at 3:17. So they not only didn't they wait for me to make the connection, they left early. They could wait for people in Boise and make us all late, but left 5 minutes early and couldn't wait 1 second for me in Phoenix

What absolute disrespect and disregard for their customers.

I would like to complement your extraordinary check-in agent, Valerie. My son missed his flight and was totally devastated (he's a student who saved his money on a dream vacation to New York) There were no other flights available today. I had the honor to speaking with one of the check-in agents at the airport named Valerie ( I didn't get her last name, sadly) I have to say, in this day and age, with all the short staffing and chaos the airline's are dealing with, I had the enormous pleasure to speaking with the most calming, patient, professional and caring ticket agent I have ever encountered ( and I fly on a yearly basis). She not only offered a kind and loving ear, she went above and beyond to make sure my son was able to get on another flight. What was so amazing is her total joy and patience in wanting to ensure a positive outcome! I have to commend your airline for hiring such a wonderful person who took the time, with such total professionalism and determination to help us. Her personal demeanor was of caring and a loving nature. We need more airline's to follow suit and hire such wonderful people who truly care about their work! We will definitely be looking at flying with American airlines in the near future

Haven't flown with them in years, and I thought I'd give them another chance. What do you know, even worse after so many years later. They forced me to not even allow me to bring my carry-on luggage. The flight agent said I would be able to pick it up as soon as I landed on my connecting flight, but they sent it to my final destination. I couldn't get my medications and had to wait 6 hours to retrieve them. Spoke to a manager, and there was nothing they could do even when the agent had told me that I could retrieve my carry-on as soon as I landed. Only airline that has done this to me. DO NOT FLY WITH AMERICAN AIRLINES. The worst overall experience.

I flew in from Miami at 7:32 pm was the departure. I arrived on March 21, for the fact that I had an excess in my suitcase they took $ 350 from me, I was late for the plane, they took $ 775 from me, the service on the plane was not very good and the food too, but what they gave us was like a garbage dump, in general, business class is like economy, and those who stand at the counter are very angry and not friendly people, it feels like they are paying for my flight and not me, in general, the quality has dropped very much and I do not recommend flying and spending money on business class as I, the quality is the same as in the economy, in general, you are not worth the money, I wish everyone good luck, and those who work there will learn how to do their job!

I booked a flight with trip.com from Havana Cuba to Buenos Aires Argentina for the 8 February 2023.

I booked the flight on 31 January 2023. And I cancelled the flight within 24hrs.

The flight was with American Airlines (Ticket Number **************).

I made my booking based on the information provided for the flight on trip.com. As it turned out the information provided on the trip.com website was incomplete, inaccurate and completely useless.

I learnt after making the booking that a visa was required to transit the USA from Cuba and that the US embassy in Cuba was not processing transit visas (required an interview and they weren't conducting the interviews).

You can't get a transit visa from Cuba. And I confirmed this with the US embassy in Havana.

Trip.com then proceeded to tell me the flight was non-refundable.

I contacted American Airlines and they said the refund would be authorised but trip.com as the travel agent selling the flight needed to process it.

After conveying to trip.com what American Airlines had confirmed on the phone (that the flight was refundable in full) trip.com agreed to the refund.

They said due to covid it might take a while. Might take a while in February 2023 due to covid. Yeah, right.

5 weeks on I still don't have the refund.

I now have written confirmation from trip.com that it's all the airlines fault. They've said exactly that in 2 emails that I can provide if the site admins want confirmation. One is posted to this review.

Trip.com have confirmed that they relied on the details provided by American Airlines when advertising the flight information.

And trip.com have also confirmed in writing that it is American Airlines who despite stating clearly on the phone that the flight was refundable, have decided that it's now to be an utterly useless flight credit.

Useless because I'm no longer in Havana or anywhere the US.

Don't use this airline. I will never book them again and will continue to advise everyone I know to avoid American Airlines.

Deceitful airline! BEWARE! Very deceitful, American Airlines has been overbooking, double-booking their seats cause over 30,000 cancellations without refunds in the month of November and December alone, per their employees. If you are experiencing the same deceptive practices from American Airlines, you can file a complaint as I have with BBB, U.S. Department of Transportation, and Federal Aviation Administration, and FTC. This is soooo shameful and evil! Cheating their customers on a regular basis. I booked one set of round-trip tickets with 4 cancellations and re-bookings with no fault of my own or explanation but what was clear is that you kept re-selling our seats with us at the airport. American airlines are purposely re-selling seats that are already purchased. That is stealing and deceptive!

This airlines advertises false and misleading information regarding flight change. Inconsistent change policy and change fees via online agents.

On November 5,2022 I had a flight going to Puerto Vallarta out of Manhattan, KS (MHK) at 6:04 am which is 10 minutes from my home for my son's wedding but this flight was canceled at the last minute. I called several times to make sure the American Airlines app was an error in which it wasn't. I had to rearrange my flight and book out of Kansas City (MCI) which is 2 ½ hours away.
This incident not only caused me distress, anxiety, and a major risk in the middle of the night trying to catch a flight but also additional funds lost and spent. I arrived a day late and lost $398.40, paid for additional gas $65 to get to the airport, paid for food $60 for the overnight stay and the next day travel, paid for parking $32.50, and numerous emotional breakdowns on the way caused me PTSD and swollen legs from the numerous flights and wait time. This is unacceptable and I demand compensation for the major issue American Airlines has caused. I also paid an additional ticket price for the departure and return to MHK instead of MCI for convenience.
The stress of getting to my destination ruined my whole vacation. I also had to drive back home on November 9th 2022 in the middle of the night on a dark highway 2 ½ hours away from home. I didn't get home till 2 am on November 10th 2022 when I could have gotten home in a matter of 10 mins if this issue didn't occur. This situation has stressed me out, depressed me, and tainted my view of traveling and ever booking with American Airlines and I demand compensation and a response to this issue as soon as possible and not just a $50 credit.

I am writing this review because the experience that I have had with AmericanAirlines in the past two days is honestly unbelievable. My daughter is a minor and was flying back from Anchorage to Myrtle Beach on November 2,2022. When she arrived at the airport for check in They sent her to the gate with the app on her cell phone for boarding. She is an unaccompanied minor which I paid extra for so you cannot use the app for boarding. That was their first mistake because by the time she went back to the desk she ended up missing her flight. Because of that she did not return to Myrtle Beach when she was supposed to. She had to be put on a flight for the next night which was extremely inconvenient especially because of her school. She then leaves Anchorage on the next flight which was the next night and when she arrives in Dallas she has no unaccompanied minor tag or chaperone. When I find this out I go straight to the Myrtle Beach airport to find out why my child is alone in Dallas. In the process she finds someone and ask about her chaperone and she is told that she is not on a list for a chaperone. A lady sits with her anyway but tells her that she will probably not have a chaperone when she gets to Charlotte. While I am at Myrtle Beach airport I find out that Anchorage airport put my child on the plane and did not list her as an unaccompanied minor so she was not chaperoned. I wasted my entire morning at Myrtle Beach airport trying to make sure that my child was safe and would make it back to Myrtle Beach because she still had another connecting flight. I am making this review to make anyone aware that has a minor child to possibly find another airline because this is the most unacceptable thing that I have ever had to deal with. I am extremely unhappy with this entire situation and I can say that if nothing else the one mistake that an airline should never make is not having a chaperone available for a minor that has three different flights. When booking this flight I was assured multiple times that my child would not be alone and that was not the case. Once again this whole situation has been absolutely unbelievable. I pray that no parent ever has to experience the stress that I have with this airline.

This is by far the worst airline you could choose. I had a 600 dollar credit that they refused to apply to my first class flight for no reason. So the credit is just sitting there and I will never fly with them again. Wait times to speak to someone was over 3 hours.

Most recently my mothers flight was delayed 6 times then canceled late at night. The airline refused to give her her bag so we was trapped in a random city with nothing. They then sent her bag to a city she wasn't even in or went to. They won't give her credit for the canceled flight either.

American Airlines is incredibly rude and will steal your money at any given chance. Do not fly with them.

Unscrupulous staff. Creating reasons not to honor tickets, a $610 became $2900. After being told they needed time to calculate taxes... In reality, they were just trying to coax someone off the plane to increase the fee. Never again.

It's not only the most expensive but the worst on everything, even of you willing to pay the price. Our experience, we were delay not once but 3 times for a connecting flight from DC which made us lose the connection to Spain the 1st time by the 3rd time we were told that we can wait and see if our flight to Spain was delayed too so they didn't have any regards on service or how much money you are loosing, since we had to take another flight from Spain to Rome for a cruise that we had already pay for and as you can tell we had invested more than 5k including the AA flights to and back from Europe. One thing I can say if we have to fly again with this mediocre air line is only because there's no other way to get there.

On June 6,2022 Flight 2279 an Asian Attendant was very unprofessional
I paid extra seats 17 & 18 complimentary cocktail. I requested 2 cocktails and was told i will give you 1 complimentary but the next one you must pay. I asked him to repeat himself and said I paid extra. He replied that is the rule. I know it's not because I travel often with AA and have their credit card. To prevent an argument I stayed quite and decided to report the incident to AA, hit social media and write a review. I didn't want to cause a scene and disrupt other passengers I told my mother-in-law I would get her another cocktail when we landed. The lady seated next to me asked the same Attendant for another cocktail and he accommodated her request. She was not charged. She asked would you like me to get your mother-in-law a cocktail. I said no thank you. She was a nice white lady and we are Hispanic. I felt very disrespected. I paid for my seat like everyone else. Why were we treated differently and talked down to? Add insult to injury my suitcase I had for 5 years was destroyed! Called to complain and to my surprise I was given the around! My flight on June 1,2022 was stellar and Attendants AMAZING!
VERY ANGRY REGARDING MY FLIGHT/TREATMENT ON MY FLIGHT JUNE 6,2022 and poor customer service!

Worst airline to fly international you wont able to get your luggage and the airline is not coordinating its just a wast of money and time and it will distroy your vacation.