American Airlines GroupReviews 101

No evident signs of enjoying their job, respect of regard for customer. Seem put out for being asked questions, or if you are not an expert on air travel and airports. Don't know how to treat and respond to people in high stress situations: e.g. customers running through airports to make connecting flights because of their line's error, and then merely blaming customer for missing flight, even when they haven't closed doors yet. They have thin skins, and like to feel powerful. This last time, they were upset that my son and I were just making it because of connection issue, and they had waited 10 extra minutes for us and 30+ other people bound for Detroit from single plane held up in Cancun. They were upset we weren't fast enough, but then upset how my son took the boarding pass, mistaking it for rudeness. How dare we appear rude and be too fast, but not fast enough. But if they screw up your whole day, you're lucky to get an apology. This one is worse in an industry full of it. Oh, and they also wouldn't allow another passenger who filmed my son's supposed rudeness from getting on plane until he erased the footage (chased him down the bridge to do so too, but he was allowed to board).

I booked an $800 flight to Cancun in April 2021. I was paralyzed in a traumatic accident in May 20 21. Originally, American Airlines give me a flight credit that said I had to book by April 2022. I'm in a power wheelchair, unable to walk, at the young age of 29. I reached out to American airlines, hoping for a refund or a partial refund. I'm now on disability, and $800 is a lot of money and could help me financially.

I explained my full situation to American Airlines, impressing upon them that I am in no condition to fly anytime soon. Do you want to know what this $11 billion company did? Extended my flight credit until September of this year. That's only six months away. Not only am I physically in capable of flying anytime soon, but I also have no intention of booking any upcoming trips.

People with disabilities already have a difficult time getting accommodations when it comes to flying. I'm not asking for any extreme special treatment, only the basic consideration of my situation. For such a public and high-value customer to completely overlooked my plate, is detrimental to the disabled community as a whole. American Airlines, do better.

We had a need to get round trip, non-stop, tickets from LAX to STL and back. The first person got their trip back as a stop in Dallas. When I contacted the airlines to fix that, the women I talked to told me that I did not tell her to change to the next for a very early morning flight. What a bunch low I. Q. people! Stay with Southwest. Their people listen and don't lie about it.

We have $1191. 39 worth of credit, from three tickets that we were unable to use April 22,2021, due to Covid. We had purchased the tickets through Expedia. I attempted to use the credit to book a trip and the site said that the travel had to be completed by March 4,2022, but the email confirming the credit said we had 1 year to use it. Expedia said they were unable to extend the "use by" date, even with the new Covid policies, and referred me to American Airlines. AA also stated that they don't own the tickets and sent me back to Expedia, in spite of the fact that they advertise that they can extend the dates, due to Covid. I would think with all the bad press they've gotten this year, they'd be more helpful. Won't be flying American again.

We had booked tickets for business class to fly fro London Heathrow to Miami and waited in the business class line for 2 and half hours with a queue of 50 people all trying to check in to business class as well. The 3 first class desks were all manned but they refused to help and just stood watching us.
AA were completely useless with my complaint and it was a very stressful wait

The unprofessional flight attendant appeared to be having a bad day. They also changed my seat just to satisfy another customer. I canceled my return flight with American as I didn't want to experience the same. I book an instant return flight over a call *******433 at a discount price.

Are flight was delayed in Sarasota Florida making it impossible to catch are connecting flight in Chicago to Moline. I went to gate B1 on 09-11-21 to ask what I can do since It's impossible to make my connecting fight. The American Airline gate ticket lady was so rude and unprofessional that the people behind me said something to her about her behavior and put me in a uncomfortable position. So now I'm stuck at the airport an additional 6 hours, out $120 that I payed for preferred seating, and angry by the way I was treated. I was a former American Airline employee and we were never allowed to treat people this way. I guess now days people just don't care..

This is worst airline I have ever used. They take no responsibility for their actions and give no answers to their customers. It has been more than 10 days that my bag has been lost and they do not even answer my calls. This was my first trip to America and I came to chicago, I had a layover about 12 hours and took my bags to the recheck center but when I got to state college and one of my bags was missing. I am an international student and all my stuff was in that baggage, some of my jewelries in that baggage handed down through my family and I got depressed after this event. You cannot even imagine how irresponsible all the staff, managers and head courters are. They have no respect to their customers and I am really mad at them and I will absolutely never flight with this airline forever. I will surely sue them.
I hate American Airlines.

Will try again. Great service. Knowledgeable customer service member. No long line to wait n. Quick and fast service

This is the second time I been put in a bad situation with this airline and the app is just as bad it always says having trouble then leads you to go on line a 4 hour's hold time calling in it's unreal

Our family's flight to AA1209 to Miami has been suddenly cancelled today 6/26 with no notice. Our final destination is St. John's USVI. We have a connecting flight from MIA to St Thomas AA943. We had booked a taxi to pick us at St. Thomas@ 2:30 pm to take us to the ferry on Sunday 6/27. We had paid the ferry tickets online as well. Then our rental car was awaiting for us at the ferry area which has been paid for as well. Also we booked a VRBO house. We no way of contacting anyone in your airline. We have called and left all numbers and wait for a call for 4+ hrs. What is this? We need to get to St. Thomas tomorrow or cancel our trip completely and we are not sure we will get a refund. It took a lot of time and effort and logistics to plan their trip and a couple years of savings to bring my grandkids with me. This is very irresponsible on your part to cancel all of the sudden and not even have the decency of calling the passengers is to try to find an alternative. We paid for tickets, taxis, ferry's, cars, house and we want to support the economy during these hard times. I am not sure I can repeat this trip again next year as they are going to be in school. My das is 70 years old and made this trip for 12+ years in the past but now he does not know he can make it again. This is terrible and disappointing. American Airlines

I purchased airline tickets to Florida for a planned Disney Cruise. But due to the pandemic, Disney Cruise cancelled and I requested a refund on American Airlines website and they IMMEDIATELY approved of the refund (instead of flight credit) for the flights. They didn't give me any hassles and I did not need to call in to fight for my refund (unlike other airlines). I had to call NUMEROUS times and write letters to the other airlines for similar situations and the other airlines (United and Delta) were not as accommodating as American Airlines.

I greatly appreciate the honoring of the refund, even though the flight was considered "non-refundable". The covid19 pandemic has definitely interrupted the world and I'm happy that American Airlines are able to accommodate their clients. I will now only purchase flights from American Airlines and will tell my family and friends to do the same.

Thank you so very kindly for your amazing service. It does not go unnoticed.

Purchased our upgraded tickets directly from American Airlines the day they became available to get the seats that we needed at the 11 month out timeframe. Many months later reviewing the details of our trip we were surprised to see that AA took it upon themselves to downgrade us to the back of the plane in smaller cheaper seats without ever notifying us or refunding the difference. What is the meaning of a reservation? Why do they collect your contact information if they don't bother to contact you? They obviously could care less about customer service & treating their customers fairly. Take your chances with another airline folks-you are just a number.

I had a 10:40pm flight out of San Diego. The flight attendant was late, and so the flight had to be cancelled (after we were already on the plane). The next flight wasn't until 3pm the following day.

As we were being kicked off the flight, they told us they would pay for our hotel for the night (since there were no more flights).

I went to my hotel, and booked a flight with Southwest airlines at 10am the next morning so I could get back when I needed to.

After contacting American Airlines, they said since I did not book my replacement flight with them, they wouldn't cover my hotel room.

I expect cancellations and delays with airlines, but when their mistake greatly inconveniences their customers, I would expect them to go above and beyond in taking care of them.

I will not be flying American Airlines again, and neither will any of my employees.

Awful customer service.

As a Platinum member I expected some better service when I called and explained missing an outbound flight but needing to still catch my return flight.

Instead they explained I would now need to pay a 500 dollar new seat. That's how much a one way ticket would be now! That doesn't make sense as I have the seat. If anything I should pay the one way ticket on date of booking the ticket before.

It seemed ludicrous as literally they can now sell my outbound ticket and make money there, but yet they want to make money again and charge me $500

After explaining if I cancelled their ticket I could get a flight with a different airline back for less money and actually save money. They still wouldn't let me take that flight back. They didn't care and just kept denying this was money making.

I asked them "so you're willing for a platinum member to go to another airline now" and yes they were. So now I've cancelled my flight and the credit will now cover my new flight on a different airline and some left over. What a shame I was willing to stick with them even though I'd save money, but they had no care about helping me.

My wife's Platinum and on route to qualify for Platinum pro this year, but they didn't care so now we're both going to start putting all our flights through another airline and telling all our colleagues the nightmare that customer service is for American.

What a shame their greed, and desperation to take advantage of people gets in the way of common sense.