Ra L.

Purchased our upgraded tickets directly from American Airlines the day they became available to get the seats that we needed at the 11 month out timeframe. Many months later reviewing the details of our trip we were surprised to see that AA took it upon themselves to downgrade us to the back of the plane in smaller cheaper seats without ever notifying us or refunding the difference. What is the meaning of a reservation? Why do they collect your contact information if they don't bother to contact you? They obviously could care less about customer service & treating their customers fairly. Take your chances with another airline folks-you are just a number.